AWS for Software Companies Podcast

Today, in collaboration with Business Insider India, Raviteja Dodda, Founder and CEO of MoEngage shares the story of how MoEngage is shaping customer engagement and provides guidance for other software leaders wishing to make the same journey. Topics Include:Jeff Klaus and Raviteja Dotta IntroductionsHow has the Customer Engagement Space evolved in recent years?How has SaaS help automate AI-driven personalization?Maximizing existing customersSteps and best practices for growing to multiple marketsDeveloping GTM approach for Asia, Europe and North American marketsCreating a “flywheel effect” by leveraging customer communitiesInnovating to stay ahead of the curve in the software industryMoEngage implemented AI in 2016 – how had that AI strategy evolved through to generative AI?Recommendations and Lessons Learned

Today, a session from the AWS for Software Companies Executive Forum at re:Invent, Jeremy Schnieder, Senior Partner at McKinsey & Company, shares some mega trends of the software industry.Topics Include:Software is growing significantly.Total value of Enterprise software industry has doubled in the last 5 yearsIT spending rising, SaaS now over 50% of software revenueOpportunities & major growth drivers with GenAIShifts balance of internal development and commercial software due to GenAIGenAI influenced changes in various market segmentsTactics that product led sales are usingProductivity benefits from generative AI-assisted software developmentProductivity metrics for generative AI

Gabriele Lasauskaite, Head of Growth & Community Programs at AWS, speaks with Luke Anear, CEO and Founder of SafetyCulture as he shares the story of SafetyCulture, becoming a critical app for businesses, supporting 75,000 customer globally and the plans for 100x growth in the coming years.Topics Include:How did SafetyCulture begin? What problem were you trying to solve?Who are the customers of SafetyCulture?Australian Open using SafetyCulture for their eventsAirlines relying on SafetyCultureThe role of technology on SafetyCultureThe importance of User ExperienceGrowing the SafetyCulture business 100x by 2032Interview wrap up

James Hunt, Vice President of Product Management of eGain shares the story of how eGain Analytics is helping Amazon Connect customers to measure, manage and optimize their contact centers.Topics Include:Overview of eGaineGain Solution hubs: Knowledge, Conversation & AnalyticsWhy enterprises choose eGain AnalyticsContact Center Analytics: Buy vs. BuildNavigating a migration from On-Premise to Amazon Connect – Best Practices & Pitfalls.A real customer migration experienceBuilding trust with large enterprises and government clientsHow eGain leverages AWS servicesThe Amazon/eGain partnershipAdvice for other software executivesFind out more: eGain.com and eGain on AWS MarketplaceNavigating the migration from On-Premise Solutions to Amazon Connect – Best Practices & Pitfalls.

We feature a panel discussion from the AWS for Software Companies Executive Forum at re:Invent, featuring software leaders, founders and co-founders from Cohesity, HashiCorp, Postman and SentinelOne sharing how they grew their software business, software trends they are seeing and growth plans for 2024Panelists:Mohit Aron, Founder and Chief Technology and Product Officer, CohesityArmon Dadgar, Co-Founder and Chief Technical Officer, HashiCorp Ankit Sobti, Co-Founder and Chief Technology Officer, PostmanEly Kahn, Vice President of Product for Cloud Security and AI/ML, SentinelOneCarol Potts, Director ISV Sales, North America, Amazon Web ServicesTopics Include:Software trends being seen in the market todayIntroductions from each panellistSeeing a market opportunity and the founders’ journeyThe evolving vision of software companiesInvolvement & impact of AWSReactions to present day market conditionsChanges for various sized customersStrategies for delivering value and staying nimbleWhere are software companies pushing for growth?Impact and approach to generative AISoftware and growth strategies for 2024Session wrap up

We feature a panel discussion from the AWS for Software Companies Executive Forum at re:Invent, featuring software leaders from Appen, Coinbase, Rapid7 and AWS sharing strategies and best practices to optimize their businesses to free up budgets and enable further software innovations. Panelists:Bobby Smith, Vice President of IT and Engineering, AppenSumanth Sukumar, Vice President Engineering, CoinbaseElaine Hardwick, Director of Engineering, Rapid7Sree Ratnasinghe, Director, NAMER Tech, Amazon Web ServicesTopics Include:Potential future market and impact of driving optimizationHow optimization drove innovationUsing optimization to free up budget & time for growth programsOptimization becomes part of the organizational cultureLessons learned through optimizationRunning internal competitions to drive innovation and modernizationAWS’ “Experience Based Accelerator” 3 day hackathon-style optimization programLeveraging AWS to help optimize to invest in generative AIInvestment returns in Bedrock and Code WhispererEnsuring team alignment for optimization focusMaking roadmap trade-offs – features v optimizationFinal thoughts, panel wrap up

We feature a panel discussion from the AWS for Software Companies Executive Forum at re:Invent, featuring software leaders from Canva, Databricks, Okta, PagerDuty and AWS discussing modern data strategies for software companies.Panelists:Fawaz Ahmed, Senior Director of Engineering, CanvaDavid Meyer, SVP of Product Management, DatabricksBhawna Singh, CTO, OktaTim Armandpour, CTO, PagerDutyBarry Morris, GM, In-Memory and Emerging DB, AWSTopics Include:Sharing approach to data strategiesCanva providing and leveraging user analytics.Databricks data strategy and architectureProcessing data with minimal latencyGovernance and challenges with generative AIBeyond the chatbots - fundamental shifts in data strategy with generative AIManaging data for generative AI verification and trustTraining and fine-tuning data modelsPrioritizing data integration and evolutionHow will generative AI evolve data over the coming yearsCan providing insights be monetized?Technology requirements for driving data-based decision makingPredictions for data and generative AI

Description:Today, a fascinating panel discussion from the AWS for Software Companies Executive Forum at re:Invent November 2023, featuring software leaders from Anthropic, Freshworks, Genesys, Snaplogic and AWS discussing the disruption, impact and opportunities of generative AI for software companies. Panelists:Matt Bell, Member of Technical Staff, AnthropicSiddhartha Agarwal, Senior Vice President, Product Strategy & Operations, FreshworksGlenn Nethercutt, Chief Technology Officer, GenesysJeremiah Stone, Chief Technology Officer, SnaplogicSherry Marcus Ph.D, Director of Applied Science, Generative AI, AWSAndy Perkins, Director ISV Sales, AWSTopics Include:Observations of the current state of generative AIHow will AI continue to disrupt industries?Agents and bots to help employers scaleImpact of generative AI on retail and supportLeveraging generative AI and automation to become lean and reduce wasteRisk management for generative AIEthical concerns – Security, data accuracy and privacyManaging/reducing “jailbreaks” – users attempting to break the modelsDeveloping leadership clarity and in-house expertise for large language modelsIncreased power of Product Managers, evolution of engineering departmentsHow SaaS companies work with generative AILeveraging AWS Bedrock for accelerationAdvice for Software Executives going into generative AIPartnering with AWS for POCs

We present a panel discussion with software leaders from Contrast Security and Tenable sharing guidance and best practices for security in DevOps practices. Panelists are:Mike Clausen - Director of Product Management, Contrast SecurityPhillip Hayes - Director Information Security, TenableTemi Adebambo - Head of Security Solutions Architecture, AWSTopics Include:The significance of introducing security into the DevOps processes for Modern ArchitecturesBalancing need for speed & agility with need for securityCommon challenges in security in DevOpsWhat does “Shift Left” mean to the panelists?Considerations & guidance for “shifting left”Best Practices for security testing & vulnerability managementSuggested metrics for organizational leaders 

Enjoy our panel discussion with executive leaders from ChaosSearch, Sentra and ZeroFox and discuss some best practices for secure data management and compliance in the cloud.Speakers:Thomas Hazel, CTO & Chief Scientist, ChaosSearchYoav Regev, CEO and Co-founder, SentraMike Price, Chief Technology Officer, ZeroFoxMark Terenzoni, Service Leader, AWS, Amazon Inspector and Amazon DetectiveTopics Include:Customers concerned about size of dataHow AWS manages large amounts of dataChallenges of compliance with data storagePeople challenges with data securityGetting security info from customers isn’t always easyComplexity of security options still challenging to many customers