Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
John Wilson
The Owned and Operated Podcast is the go-to show for HVAC, plumbing, and electrical business owners who want to grow faster, increase profits, and scale smarter.Hosted by John Wilson and Jack Carr, real home service operators in the trenches. This podcast delivers 2x weekly, no-BS conversations on what’s actually working in the trades today. From lead generation and marketing to hiring top-tier talent and building scalable systems, every episode is packed with actionable strategies you can implement immediately.If you're an HVAC contractor, plumber, or electrician looking to grow your business, improve operations, and stay ahead in a competitive market, this podcast is for you.New episodes drop every Tuesday and Thursday.Learn more at www.ownedandoperated.com
Episodes
Mentioned books
13 snips
Feb 6, 2025 • 35min
#167- Stop Pitching, Start Closing—The Secret to More Plumbing Conversions
Mastering the art of closing sales is crucial for technicians who often miss opportunities. The conversation dives into emotional connections that enhance customer relationships and boost conversions. Identifying root causes of plumbing issues rather than merely symptoms can lead to greater customer satisfaction. Effective call handling and marketing partnerships are highlighted as keys to business growth. Plus, a recent success in inventory management showcases how controlled purchasing can significantly impact profitability.
4 snips
Feb 4, 2025 • 48min
#166 - “AI won’t replace people” Gabe Pinchev from FieldPulse Shares How Software Will Transform The Trades
Join Gabe Pinchev, Founder and CEO of FieldPulse, as he reveals how his innovative software is revolutionizing home service businesses. He discusses the seamless integration of invoicing, scheduling, and CRM tools tailored for tradesmen. Gabe emphasizes the symbiosis of AI and human skills, dispelling fears that technology will replace workers. Tune in for insights on Series B funding and the transformative potential of specialized software, making operations smoother and enhancing customer interactions in HVAC, plumbing, and more.
17 snips
Jan 30, 2025 • 40min
#165 - How Branding in 2025 Will Either Make or Break Your Business
The conversation highlights the crucial role of branding in shaping business success in 2025. Discover how clear marketing strategies can propel you ahead of the competition and dominate your service areas. Learn effective budgeting and revenue goal-setting to keep your business on track. The importance of quarterly reviews and lead generation in a changing market is emphasized, along with tips for enhancing customer service and leveraging local services ads. Gain insights on making brand recognition a cornerstone of your growth strategy.
19 snips
Jan 28, 2025 • 37min
#164 - "We Lose $1,000s Every Day": The Simple Fix to Streamline Your Accounts
Discover how to optimize service truck inventory and purchasing to cut costs effectively. Learn about the importance of a solid purchase order system and stronger vendor relationships. Hear tips on negotiating with vendors and keeping inventory in check to save big bucks. Explore innovative mobile truck setups and the advantages of using AI to improve operational efficiency. Plus, gain insights into simplifying inventory management and revolutionizing HVAC practices for better growth.
29 snips
Jan 23, 2025 • 35min
#163 - From $7 Million to $140 Million: The Ultimate Blueprint for Growth
Get ready for insights on scaling businesses from $7 million to a whopping $140 million! Discover the power of budget planning and the impact of a solid SWOT analysis. The hosts emphasize the importance of strong accounting practices as key to growth. You'll hear about effective team communication, the necessity of diverse revenue targets, and the transformative effects of strategic partnerships. Plus, learn how regular data reviews keep you ahead in the game and lead to impressive growth in the plumbing, electrical, and HVAC sectors!
13 snips
Jan 21, 2025 • 31min
#162 - Get Your Techs to Close More Tickets: How We Built Confidence, Boosted Sales, and Cut Stress
Discover how a structured training program can transform employee performance and boost confidence in trades. Learn strategies for onboarding technicians that enhance skills and sales abilities. Explore effective methods for overcoming customer objections about pricing. Find out how to balance urgent service calls with ongoing education. Plus, hear about the impact of AI solutions in improving coaching and booking processes, ensuring a high-performing and motivated team.
9 snips
Jan 16, 2025 • 41min
#161 - Private Equity vs. Co-Investment: Strategies for Scaling Small Businesses
Exploring growth strategies in the home service sector, this discussion highlights the critical role of partner trust. It contrasts minority versus majority ownership, emphasizing co-investment as a valuable alternative to private equity. Real-world examples illustrate financial risks, like personal guarantees and the loss of control. The conversation dives into the complexities of partnerships and the importance of legal scrutiny in contracts, shedding light on how the right alliances can drive substantial business improvements and operational successes.
20 snips
Jan 14, 2025 • 44min
#160 - How This One Sales Tactic Unlocked $10 Million in Potential
Discover how strategic partnerships can lead to massive financial growth, with revenue boosts of up to three million dollars! Explore transformative business strategies that enhance productivity and staff satisfaction. Learn about the vital role of price control in optimizing profits and the innovative sales tactics that minimize distractions for better efficiency. Tune in to hear about the shifts in operational practices that drive financial success and the critical stages of business growth from hustle to expansion.
17 snips
Jan 7, 2025 • 48min
#159 - Turning Data into Dollars: How to Use AI in The Trades with Sebastian Jimenez
Sebastian Jimenez, an expert in AI and founder of Rilla, shares how AI is revolutionizing the home improvement industry. He discusses the benefits of Rilla's virtual ride-along software for enhancing sales and training. Listeners learn about analyzing sales conversations to boost team performance and identifying ideal customers. Sebastian emphasizes the importance of adapting communication speed for better sales outcomes and explores the growing role of technology in maintaining competitiveness in the trades.
24 snips
Dec 31, 2024 • 42min
#158 Pricing Effectively Based On Your Efficiency
Discover the secrets of strategic pricing and why gross profit surpasses gross margin in importance. John and Jack share their experience with 46% year-over-year growth, highlighting effective marketing partnerships. Learn how handling discounts and boosting inside sales can drive revenue. They tackle common pricing challenges in plumbing and emphasize the need for aligned team perceptions. With insights on operational efficiency, commission structures, and staying ahead of AI trends, this conversation is packed with actionable advice for thriving in the service industry.
