The Family Biz Show

The Family Biz Show Episode 29 - Customer & Employee Experience For Family Business with Joey Coleman Listen as best-selling author of Never Lose a Customer Again, Joey Coleman, shares why it's so important for family businesses to create an incredible customer and employee experience. You'll learn: Techniques to help family businesses leverage the extra trust afford them by both employees and customers Why the first 100 days are so important for customer and employees and what you can do to enhance their experience How to reduce customer and employee turnover and increase bottom line profits How the best companies are retaining customers and employees and growing market share in uncertain times If you're a family business or a family business consultant and want to be on the show, share your story and help other family businesses, send us an email to producer@thefamilybizshow.com or visit us at The Family Biz Show | Family Business Podcast With Michael Palumbos (familywealthandlegacy.com) to fill out our web form! CRN-3535566-040621

Listen in as members of The Why Institute work LIVE with LaVerne Sessler, a rising 3rd generation member of the Sessler Companies. What you will learn: This week's episode is another you won't want to miss. I have asked Why Institute founder, Dr. Gary Sanchez and coach Chris Kenney to join us to work with LaVerne Sessler, a rising 3rd generation member of the Sessler companies to find his Why, How and What. As The Why Institute says, "before you do anything else in your life or business, you need to know your WHY"...it's the essential first step. The vision of The Why Institute is to provide clarity and direction for discovering your WHY. We believe that nothing is more powerful than clarity of purpose, whether personally or professionally. We help you get clear, stand out and play big by creating products and services to help you discover, articulate and live your WHY. The goal of today's podcast recording is to help LaVerne get clear, stand out, play big and get going in the family business. If you're a family business or a family business consultant and want to be on the show, share your story and help other family businesses, send us an email to producer@thefamilybizshow.com or visit us at The Family Biz Show | Family Business Podcast With Michael Palumbos (familywealthandlegacy.com) to fill out our web form! CRN-3511924-032921

Jay Hughes Jr., resident of Aspen, CO, discusses the Three-Circle Model of Family Business Systems, emphasizing governance and planning. He explores trust vintages, the importance of affinity over blood ties, and the significance of objectivity in understanding family business dynamics. Hughes delves into the evolution of family resources, embracing a seven-generation mindset, and highlights the transformative power of reflection and effective decision-making over generations.

We'll talk about: Why many family businesses DON'T have a succession plan. The most important question every family business must answer. The most critical people to lead the succession planning process may not be who you think. A new idea for creating an enduring succession plan that most family businesses should utilize. If you're a family business or a family business consultant and want to be on the show, share your story and help other family businesses, send us an email to producer@thefamilybizshow.com or visit us at The Family Biz Show | Family Business Podcast With Michael Palumbos (familywealthandlegacy.com) to fill out our web form! CRN-3482293-030821

You'll Learn: How to give voice to the perspectives and challenges of being a non-managing shareholder of a family business? Three (3) best practices for managing dual-role relationships between managing and non-managing family members. Explore 3 ways to engage family shareholders without board or management roles to be constructive and NOT disengaged and mischievous. Learn how family governance can play a role in helping family shareholders be the best cheerleaders for the family business. If you're a family business or a family business consultant and want to be on the show, share your story and help other family businesses, send us an email to producer@thefamilybizshow.com or visit us at The Family Biz Show | Family Business Podcast With Michael Palumbos (familywealthandlegacy.com) to fill out our web form! CRN-5433746-012623

The Family Biz Show: Ep24 Boundaries Within the Family Business Learn what other family businesses are doing to Grow, Communicate, Stay Agile and Continue into the Next Generation. During this live, interactive recording of the podcast you will learn: What boundaries are and why they are important to families in business. Common myths about boundaries. 10 principles for creating and maintaining successful boundaries. How to effectively add boundaries when there aren't any currently in place. If you're a family business or a family business consultant and want to be on the show, share your story and help other family businesses, send us an email to producer@thefamilybizshow.com or visit us at The Family Biz Show | Family Business Podcast With Michael Palumbos (familywealthandlegacy.com) to fill out our web form! CRN-6518189-040124

You'll Learn: What happens when the controlling generation works with/for the rising generation? How their family business moved from a lifestyle to an equity business. The "messiness" of a family in business together and the differences between generations. How they got the right people in the right seats – even when it was hard. Their keys to 25% annual growth, coming within 1% of the annual budget and surpassing $10M in annual revenue. What mistakes were made along the way, what challenges they still face and their goals for the future. If you're a family business or a family business consultant and want to be on the show, share your story and help other family businesses, send us an email to producer@thefamilybizshow.com or visit us at The Family Biz Show | Family Business Podcast With Michael Palumbos (familywealthandlegacy.com) to fill out our web form! CRN-5438205-013023

You'll Learn: What does it mean to say that "families are emotional systems"? What is the practical impact for family business owners and their families of understanding their families as emotional systems? How is it relevant to navigating issues such as ownership of the business, entry into and exit from the business, family employment policies, leadership transitions, and conflicts? How can family business owners use the awareness of families as emotional systems to strengthen their leadership both within their businesses and within their families? If you're a family business or a family business consultant and want to be on the show, share your story and help other family businesses, send us an email to producer@thefamilybizshow.com or visit us at The Family Biz Show | Family Business Podcast With Michael Palumbos (familywealthandlegacy.com) to fill out our web form! CRN-5414765-011723

You'll Learn: Why having a "family-run business" versus a "family-in business" is so important. Controls vs. roles: Understanding the difference when it comes to family, shareholders and employees when the business is held in trust. The huge impacts of changing what to why when making decisions. The intricacies of creating a trust in perpetuity for the family business. What does it mean to have a GOAL Standard for a trust? Purposeful naming of trusts; and how it can reshape the trajectory for generations to come If you're a family business or a family business consultant and want to be on the show, share your story and help other family businesses, send us an email to producer@thefamilybizshow.com or visit us at The Family Biz Show | Family Business Podcast With Michael Palumbos (familywealthandlegacy.com) to fill out our web form! CRN-3405779-011421

What you will learn: How a family business forum can help you navigate the family business. How the family business can shape you. Why it takes a village to run a family business. What it's like when dad sells the business and you're still working there. Understanding, Into and through the family business If you're a family business or a family business consultant and want to be on the show, share your story and help other family businesses, send us an email to producer@thefamilybizshow.com or visit us at The Family Biz Show | Family Business Podcast With Michael Palumbos (familywealthandlegacy.com) to fill out our web form! CRN-3405772-011421