KaiNexus: Continuous Improvement, Leadership, and More

Previously, we've hosted "Ask Us Anything" sessions where people submitted questions to doctors about coronavirus.  In this webinar, live attendees played along and competed in an interactive "bar trivia" style quiz show. After each answer, E.R. physician Dr. Gregory Jacobson provided additional commentary about the answers. We think you'll enjoy the recording, though, and there's a lot of great content   The recorded quiz show will start after about 5 or 10 minutes of introductory comments by Greg.  Dr. Greg Jacobson is an emergency medicine physician in Austin, Texas and has been practicing for over twenty years. He is also the Chief Executive Officer at KaiNexus. He received his medical degree from Baylor College of Medicine.

Host Mark Graban asks questions that were submitted for two doctors to answer -- Dr. Greg Jacobson (emergency medicine) and Dr. Mason Mileur (internal medicine). Read questions and their summary answers here:  https://blog.kainexus.com/your-questions-answered-for-our-ask-docs-anything-about-covid-19-webinar You can get more resources about Covid-19 here:   https://blog.kainexus.com/a-list-of-covid-19-resources-to-help-clear-things-up We know these are uncertain times, and everyone has questions about how to prevent the spread of novel coronavirus (COVID-19). It's hard to know what information to trust with opinions floating all over the internet.  We're lucky here at KaiNexus because our CEO is an Emergency Medicine Physician, and he's been working hard to keep us all safe and informed.  We're extending that same advantage to you by offering this Ask Us Anything webinar, in which we'll have a panel of three physicians ready to answer your questions.   Meet The Panelists:  Dr. Mason W. Mileur  Dr. Mason W. Mileur is an internist in Austin, Texas. He is affiliated with St. David's Medical Center. He received his medical degree from University of Texas Medical School and has been in practice nearly 10 years.   Dr. Greg Jacobson  Dr. Greg Jacobson is an emergency medicine physician in Austin, Texas and has been practicing for over twenty years. He is also the Chief Executive Officer at KaiNexus. He received his medical degree from Baylor College of Medicine.

Register here: https://info.kainexus.com/continuous-improvement/coaching-strategies-for-leaders/webinar/signup Coaching Strategies for Leaders April 8 from 1:00 - 2:00 ET Presented by Steve Kane, Director of Coaching and Certification for Gemba Academy Part of a leader's job is to help people develop or improve capabilities. Coaching is quickly becoming a highly demanded skill set for leaders at all organizational levels to not only to help people get things done, but also improve their skills so that they can work more independently. There are important differences between coaching and teaching, mentoring, advising, or consulting. In this webinar, you will learn: the role of a coach and the person being coached in a business environment recognizing opportunities to coach and covert coaching coaching models coaching as a leadership technique where to find learning resources About the Presenter: Steve is responsible for Gemba Academy's lean coaching and certifications. Prior to Gemba Academy, Steve had a diverse career ranging from being responsible for a large medical device sales territory, plant manager where he leveraged lean methods to drive improvement, and VP Operations at Specialty Silicone Fabricators where he led the lean efforts of the company. He has served on the western region board of The Association for Manufacturing Excellence and has worked with the Michigan Lean Learning Consortium and the California Central Coast Lean Forum.

In this episode, we take advantage of the opportunity to get the perspectives of Greg Jacobson, MD on our questions about coronavirus.  We also take one viewer question on the challenges of trying to do continuous improvement work when we're in a work from home mode.

Presented by Mark Jaben, M.D., author of the book "Free the Brain" Maybe you had expected more. Maybe it went ok, but you’d like it to go smoother. Maybe its gone well and you want to understand about how that happened for next time. Maybe you’d like change to be less of a hassle. If so, this webinar is for you. As a result of this webinar, you will understand: Change is a verb, not a noun The fundamental unit of change Why your belief about what’s going on is not the result of what you think. Why conflict is what you should expect and what you actually need for successful change The choice to resist or engage is not an analytical one, so why approach it that way. We are not wired to resist; we are wired to succeed. An ideal change must work AND be workable; judging each uses different functions in the brain.

Register for the webinar here: https://info.kainexus.com/continuous-improvement/a-great-idea-isnt-enough-for-change/webinar/signup Host Mark Graban is joined by Mark Jaben, MD for the preview of this webinar: A Great Idea Isn't Enough for Successful Change March 3 from 1:00 - 2:00 ET Presented by Mark Jaben, M.D., author of the book "Free the Brain" About Mark:  Mark is a residency trained, board certified Emergency Physician with over 35 years of clinical experience. After 20 years in a single hospital group, he spent the next 13 years as an independent emergency physician practicing in a wide range of settings, including hospitals, Indian Health Service facilities, office practices, and EMS services. His initial immersion into Lean came in 2008 while living and working in Taupo, New Zealand, where he had the opportunity to test Lean methodology while leading implementation efforts at the hospital there. After returning to the US, he continued to apply these concepts in emergency departments, hospitals, clinics, and regional collaborations. Observing the successes, as well as the trials and tribulations, led Mark to delve further into why this stuff does or does not work. His newly released book, Free the Brain: Overcoming the Struggle People and Organizations Face With Change, takes a look at what neuroscience research says about how the brain operates and provides some real insight into what prevents an organization from getting the results they are after from whatever methodology they are using and what it takes to garner engagement and tap into creativity. In addition, Mark works with individual physicians struggling with burnout as a coach with TheHappyMD.com and with organizations through presentations and trainings. The intersection between clinical work, coaching practice, and Free the Brain has been quite illuminating in understanding just why change can be so challenging and yet so rewarding.

Join us for episode 27 of our popular Ask Us Anything webinar series to listen to questions answered by this dynamic duo from KaiNexus' team of continuous improvement experts: Mark Graban & Greg Jacobson.  Topics and Questions Today Are:  Why is Greg bouncing up and down?  How do you convince management that implementing Lean is a long-term methodology?  Whist CI has been around for a long time, with many different tools of CI, what are the most recent new tools or systems of CI that are gathering momentum in the manufacturing industry primarily?  "How do you currently measure success with customers? For example:  Voice of the Customer (VOC) metric? Not ""Voice of the Business"", i.e. account sales, etc.

Join us for episode 26 of our popular Ask Us Anything webinar series to listen to questions answered by this dynamic duo from KaiNexus' team of continuous improvement experts: Mark Graban & Greg Jacobson. Topics and Questions Today Are: Can you provide guidance on how to determine performance indicators? I am in the business of certification exams and most of my work is focused on coaching working groups to reduce process waste and creating solutions to challenges that resulted in errors. I'm struggling to apply the manufacturing indicators to my core business but totally see the relationship and its applicability. Help? Do you have any culture change improvement activities you like the most or believe to be effective? What are improvement or problem solving methods that are more efficient for the beginning of the improvement journey? Lean, Six Sigma, DMAIC, Design thinking, TRIZ, or what else? How can we defeat silos an in organisation with interrelated departmental functions to attain synchronicity in the service delivery, especially with Lean Healthcare initiative? (1) What use cases are available to provide insight into the adoption of KaiNexus? (2) Do you have a curriculum to help onboard new people to using KaiNexus?

A webinar presented by Mark Graban, hosted by KaiNexus. See the slides: https://info.kainexus.com/continuous-improvement/continuous-improvement-leadership/alignment-and-intrinsic-motivation/webinar/signup In this webinar, you will learn: - The real meaning of "the carrot and the stick - The difference between motivating people and not demotivating them - The role of "recognition and rewards" in continuous improvement - The leadership behaviors that drive participation and alignment related to improvement

Online: https://info.kainexus.com/continuous-improvement/continuous-improvement-leadership/guide-change/webinar/signup Presented by Ritu Ward In this webinar, you will learn: Leadership elements of change management Designing a system to navigate leadership behaviors Reflections of “A Journey” using elements discussed Ritu Ward is the Regional Vice President for Mercy Labs in the West Region. She is an accomplished and talented executive leader in healthcare operations and system designs. Ward has held multiple leadership positions in large healthcare systems. Her expertise includes developing and maintaining client relations, strategy development, regulatory compliance and process improvements through technology tools and developing future leaders. She has spoken at both local and national conferences about service as the key driver for delivering healthcare. Over the past 15 years she has informally mentored young adults entering into the profession and mid level leaders advancing their careers in healthcare. Ward received her Bachelor in Medical Technology from George Washington University, a Bachelor in Biology from Howard University and a Masters in Organizational Management from University of Phoenix. She is a Medical Technologist, a Six Sigma Black Belt, Certified A3 Problem Solver and a Fellow with American College of Healthcare Executives. She is a member of Clinical Laboratory Management Association, National Association of Female Executives, serves as chair of Mercy Women in Leadership for the education committee and vice chair on mentorship committee for Greater Charlotte Health Care Executives Group.