Wizard of Ads Monday Morning Memo

You can hope the value of a stock will rise, but when you invest money in that stock, your hope becomes faith. Did you make a foolish commitment?Time will tell.We believe the sun will rise because we’ve seen it rise day after day.It is a repeatable observation.We believe what we have seen.We believe it will rise.Belief is not faith.Belief is rational.Faith is irrational.Belief is based on evidence.Faith is based on hope.This is where it gets tricky.When our hope compels us to action, our faith is made evident.Not just to others, but to ourselves.Without action, our hope is just wishful thinking.Faith is hope that has written its name in the wet cement of time.Faith is that realm where actions speak louder than words.Like I said, this is where it gets tricky.One thousand and twenty years ago – 1095 to be exact – Pope Urban II decided that christians should reclaim all the geography related to the life of Jesus. In 1291, these Crusades were abandoned with the fall of Acre, the last christian stronghold in Israel.You’ll notice that I’m spelling christian with a lower-case c. This is because I believe those actions taken in the name of Christ were not, in fact, sanctioned by him. In essence, the leaders of christianity were signing his name to checks he did not write.Sadly, leaders of movements tend to do this.It would be easy to declare – as many have done – that faith is foolish and evil and the world would be better off without it. Heck, John Lennon’s most popular song, “Imagine,” is that very idea set to music.Imagine there’s no heaven.It’s easy if you try.No hell below us,Above us, only sky.Imagine all the peopleLiving for today.Imagine there’s no countries.It isn’t hard to do.Nothing to kill or die for.And no religion, too.Imagine all the peopleLiving life in peace…”Juergen Todenhoefer is an international journalist who interviewed a leader within ISIS after 300 of their fighters took the Iraqi city of Mosul, even though more than 20,000 Iraqi army soldiers were stationed there when that attack was launched.So you also want to come to Europe?” Todenhoefer asked him.“It is not a question of if we will conquer Europe,” the man said, “just a matter of when that will happen. But it is certain … For us, there is no such thing as borders. There are only front lines. Our expansion will be perpetual … And the Europeans need to know that when we come, it will not be in a nice way. It will be with our weapons. And those who do not convert to Islam or pay the Islamic tax will be killed.”“What about the 150 million Shia, what if they refuse to convert?” Todenhoefer asked.“150 million, 200 million or 500 million, it does not matter to us,” the fighter answered. “We will kill them all.”Have you ever wondered how 2 Christians can read the same Bible and walk away with entirely different understandings of what they have read? Well, the same is true of Moslems and the Koran, I think.John Steinbeck may have been thinking the thoughts of God when he wrote,[The reader of my book] is just like me, no stranger at all. He’ll take from my book what he can bring to it. The dull witted will get dullness and the brilliant may find things in my book I didn’t know were there. And just as he is like me, I hope my book is enough like him so that he may find in it interest and recognition and some beauty as one finds in a friend.”Each of us takes from ancient scripture what we bring to it.Angry persons find an angry god.Demanding persons find a demanding god.Forgiving persons find a forgiving god.Happy persons find a happy god.Peaceful persons find a peaceful god.You will notice that I haven’t suggested an answer to the problem of ISIS aggression. This is because I don’t have one. I’m just saying that faith is not the problem.2015 will be a year of surprises.Remember to celebrate the happy ones.Roy H. Williams

You don’t need to go to college to become successful.What Americans call education is usually just the passing along of traditional wisdom, which, when you think about it, is essentially a deepening of the status quo: conformity, indoctrination, groupthink.When students can imitate their teachers perfectly, we claim they have achieved excellence. But aren’t they just imitating the norm, the average, the standard?If this is excellence, where will we find progress?I’m not the only one who feels this way.Laszlo Bock is the head of people operations at Google.In a conversation with Tom Friedman of The New York Times reported by Max Nisen at Quartz, Bock made a startling series of statements about what Google has learned from studying its own employees:Graduates of top schools often lack “intellectual humility”“They commit the fundamental attribution error, which is if something good happens, it’s because I’m a genius. If something bad happens, it’s because someone’s an idiot or I didn’t get the resources or the market moved.”People that make it without college are often the most exceptional.“When you look at people who don’t go to school and yet make their way in the world, those are exceptional human beings. And we should do everything we can to find those people…. What we’ve seen [at Google] is that the people who are the most successful here, who we want to hire, will have a fierce position. They’ll argue like hell. They’ll be zealots about their point of view. But then you say, ‘here’s a new fact,’ and they’ll go, ‘Oh, well, that changes things; you’re right.’”Learning ability is more important than IQSucceeding in academia isn’t always a sign of being able to do a job. Bock says that college can be an “artificial environment” that conditions students for one type of thinking.Want to hear something silly?Professors in American business schools usually have no experience in running a successful business. They’re just repeating what they were told by someone else who was taught it by someone else who learned it from an endless string of bloodless people holding chalk in front of blackboards in drab little rooms.Why do we revere the graduates of these places? It would seem to me that the very definition of mediocrity would be, “a highly developed ability to repeat what you were told.”But you don’t just repeat what you were told. You think for yourself.Mistakes don’t frighten you. You learn from them.The smell of mediocrity does not follow you.You are not average.You have imagination and courage and humility and a marvelous sense of humor.You, my special friend, are a wonderful and valuable brand of crazy.Merry Christmas.Roy H. Williams

The Grand Illusion of AdvertisingDecember 15, 2014ListenAYou own a business.You sell a product or a service.Your growth is limited by one of two things:The right people haven’t heard about you. Because if they had, they would surely be buying from you.The right people have heard about you. They just didn’t care.The grand illusion of advertising – perpetuated by every seller of ads – is that your problem is #1: the right people haven’t heard about you.But the painful truth is probably that the right people heard but didn’t care.Your mind recoils from that a little, doesn’t it?Don’t let it. Good news is on the way.Your problem is that you’ve been trying to find a date for your sister by telling your friends,She’s really pretty in the face.”That qualifier, “in the face,” is a deal-killer. The only way to make it worse would be to add,… and she’s got a really good personality.”Yes, men appreciate pretty faces and good personalities. That’s not the point. The point is that you qualified your recommendation in a way that made it seem like you were hiding something.Are you selling at “competitive” prices? Is your location “convenient” and do you have “an impressive selection?” Do you talk about how your “friendly” and “expert” sales associates really “care about finding the right solution?”Dude, your sister is never getting a date until you modify what you’re saying about her. There is no recommendation quite so damaging as faint praise.“Too good to be true” is another language of Ad-Speak that’s exactly the opposite of faint praise:My sister is drop-dead gorgeous and a lot of fun but no one wants to take her out.”Here’s how that sounds in business: “Highest quality at the lowest prices.”“We absolutely MUST sell 400 Toyotas this weekend!” “Prices too low to advertise.”Most ads are ignored because every customer has a mental filter that evaluates and dismisses both of these languages of Ad-Speak with a single question: “What are they not telling me?”Everyone hears what you’re not saying.My sister moved to town last week. She’s the new director of the animal shelter. Here’s a picture I took of her when we had dinner last night. It would be good if she had someone besides her brother to show her the city. Are you up for it?”Great ads close the loopholes.Loophole #1: Is she attractive? “Here’s a picture I took of her last night.”Loophole #2: Is she intelligent? “She’s the new director of the animal shelter.”Loophole #3: Why does she not have a boyfriend? “She moved to town last week.”Sure, I’d love to show your sister the city. See if you can get her on the phone right now and introduce her to me.”You’ve been reaching the right people all along and it was the same sister in all 3 ads. But you’ve been talking Ad-Speak.Come to Wizard Academy. We’ll make sure you never use Ad-Speak again.Your sister is going to be so happy.Roy H. Williams

Since the year 2000, the cognoscenti of the Magical Worlds Communications Workshop have happily endured the fanfare and pageantry of my 3-day explanation of Third Gravitating Bodies. It remains the most highly attended class at Wizard Academy.For the uninitiated, a Third Gravitating Body with a high degree of divergence and an explicit moment of convergence is the single common characteristic shared by every mass-appeal success.Every one of them. No third gravitating body, no mass-appeal success.Third Gravitating Bodies make good things GREAT.And that’s the reason they’re so rarely discovered.1. You’ve created something that’s obviously good.2. Why would you risk adding something that doesn’t belong?A Third Gravitating Body is an element that doesn’t belong, but fits.When Francis Bacon said, “There is no excellent beauty that hath not some strangeness in the proportion,” the strangeness to which he referred was a Third Gravitating Body.Thou Shalt Not Argue with Francis Bacon.*The importance of Third Gravitating Bodies was demonstrated by Henri Poincare in 1887 when he used them to mathematically answer the nagging question of King Oscar II of Sweden, who for some weird reason felt he just had to know, “Is the solar system stable?”Here’s what I wrote about Third Gravitating Bodies in 2002.Here’s what a Cognoscenti of Magical Worlds wrote about them in 2006.Here’s what I wrote about them in 2012.But now, finally, after 15 years, I’ve figured out how to logically explain Third Gravitating Bodies in a single, highly condensed hour-long webinar.That magical hour will happen on Saturday Morning, April 4th, 2015. But due to the vagaries of Kickstarter, you’re going to have to pull the ripcord that opens your parachute before January 7th.If you want a detailed explanation of what will be happening and why, here’s some additional information.But if you’re a riverboat gambler with half a Franklin – or if you just inexplicably trust me – I believe you’ll be delightfully entertained, confused and titillated by this strange and unusual page on Kickstarter.And thus another adventure begins.Roy H. Williams

In 1879, Ferdinand Cheval was a postman in France who tripped on a strangely shaped stone and stumbled awkwardly forward. He was 43 years old.This would not normally be news but Cheval continued to stumble awkwardly forward each day for 33 more years. His was not the 10,000 hours to excellence championed by Malcolm Gladwell. Cheval stumbled forward for more than 10,000 days. The miracle he left behind in his garden is protected by France as a cultural landmark and admired by more than 120,000 visitors each year.Ferdinand Cheval was our brand of crazy.Just like you and me, Cheval initially dismissed his strange idea for fear that people would think he was crazy. But when the idea came back to him like a boomerang thrown by an Australian shepherd boy, he said, “Screw it. Let’s do this thing.”The next day, Cheval gathered cement and wire and picked up rocks while walking his 18-mile postal route.In a dream I had built a palace, a castle or caves, I cannot express it well… I told no one about it for fear of being ridiculed and I felt ridiculous myself. Then fifteen years later, when I had almost forgotten my dream, when I wasn’t thinking of it at all, my foot reminded me of it. My foot tripped on a stone that almost made me fall. I wanted to know what it was… It was a stone of such a strange shape that I put it in my pocket to admire it at my ease. The next day, I went back to the same place. I found more stones, even more beautiful, I gathered them together on the spot and was overcome with delight… It’s a sandstone shaped by water and hardened by the power of time. It becomes as hard as pebbles. It represents a sculpture so strange that it is impossible for man to imitate, it represents any kind of animal, any kind of caricature. I said to myself: since Nature is willing to do the sculpture, I will do the masonry and the architecture”AIn the 8th Psalm, David considers outer space and then asks a question of God:When I consider your heavens, the work of your fingers,The moon and the stars, which you have ordained,What is man that you are mindful of him,And the son of man that you visit him?For you have made him a little lower than the angels,And you have crowned him with glory and honor.You have made him to have dominion over the works of your hands;You have put all things under his feet…”The 8th Psalm doesn’t tell us whether God answered David’s question that day, but if he had, I think God’s answer might have gone something like this:David, David, David… Have you never considered the laughter of little girls or heard the songs of singers singing or read the words of men unafraid or seen the magic that leaps from the heart of every carrier of messages?”Ferdinand Cheval took his inspiration from where he found it, even though it was ridiculous.My Christmas hope for you is that you might have the courage to do the same. You, too, are a carrier of messages.Tell me, what is your ridiculous dream?Roy H. Williams

I made the decision 20 years ago that the Monday Morning Memo would rarely be about news or current events. I chose to leave the singing of fleeting facts to a chorus of professional reporters. It is a choir that does not need my voice.But today I’m making an exception.There are four things I’m betting you’ve noticed. Perhaps they’ve raised an eyebrow. I want you to know that you’re not alone.Social Media has become the new blackmail.*Customers are using threats of negative online reviews to extort cash and free products from sincere and honest businesspeople. My office is being bombarded with stories and questions from clients in every business category. I believe we’ll ultimately see an expansion of our libel laws to help curtail this racketeering, but that sort of change requires several years of debate. In the meantime, we’ll likely see the emergence of a new web device that allows businesspeople to respond with their side of the story.No, you’re not the only one being blackmailed by sociopaths.Businesses are struggling to find good employees.Employee recruitment ads are a significant percentage of what my partners and I are writing these days. The upside of this trend is that it’s an indicator of a surging economy. Businesses everywhere need more employees and few people need a job.No, you’re not the only one looking hard for good people to hire.The Witch Hunt has begun.**In the second half of the upswing to the zenith of a “Me” generation (most recently 1973 to 1983,) we elevate heroes and create idols to worship, (Michael Jackson and Ronald Reagan, among others.) But in the second half of the upswing to the zenith of a “We” generation (currently 2013 to 2023,) we subject our heroes to microscopic scrutiny and destroy every idol we can find. The zenith of a “We” is that time when the most innocent observation is likely to be misinterpreted as sexism, ageism, racism or religiosity. I am reminded of the tongue-in-cheek advice of Elbert Hubbard 120 years ago, “To avoid criticism, do nothing, say nothing, and be nothing.” It was his way of saying, “Don’t let the fear of criticism rob you of the courage of your convictions.”Amen.(Uh-oh, was that sexism? Should I have said Amen and Awomen? What? You say it was religiosity? Can I just back up and start over?)Where did 2014 go?In late October I began receiving emails from a lot of people who don’t know each other, yet each of them chose the same 4 words: “Where did 2014 go?” These emails have continued for about 3 weeks and this does not happen every year. 2014 seems to have somehow vanished before our eyes. Wasn’t it just last month that we were trying to figure out how to navigate Obamacare?Nope. That was a year ago.The problem with living in the future is that it never arrives and suddenly your life is over.No, you’re not the only one looking for a quiet moment, a good friend and a desert island.Roy H. Williams

Phil was nearly 70 when I met him 30 years ago. He’ll be 100 soon. Phil doesn’t know it, but I think of him as one of the people who speaks wisdom into my life.Do you have a favorite word? Phil’s favorite word is balance.Most of us are out of balance and suffering for it.We think we’re in danger from bad things but those bad things rarely materialize. Our problem is that we’re pulled out of balance by our strong attraction to good things.You are resourceful. You get things done. You are a person of accomplishment. You will never be destroyed by those who stand in your way and try to push you back.The danger is from those who stand behind you and push you forward. “Go! Go! Go! You’re almost there! Just a little bit more! You can make it! Hooray! You da’Man! Keep it up! No pain, no gain! You can do this! Woo-hoo!”It’s our nature to take good things too far.A strong work ethic is a good thing. Every unbalanced workaholic has one.Compassion is a good thing. Every burned-out minister knows this.Recognition is a good thing. Just ask any celebrity who has forgotten who they are.We read in the Bible that Jesus would often leave the crowds he was teaching and disappear into the wilderness. My suspicion is that he hung out with Lazarus – the brother of Mary and Martha – during these times because Lazarus cared about Jesus the man more than he cared about Jesus the worker of miracles. I think maybe Lazarus was a “safe” person for Jesus, meaning that he made no demands on Jesus, and that’s why Jesus wept when Lazarus was gone and why he called him back from the grave.At least that’s how it happens in the screenplay I’m writing.Everyone needs a wilderness into which they can disappear. They need safe people to be around, friends who make no demands on them.Although we officially call Wizard Academy “a school for the imaginative, the courageous and the ambitious,” our students have laughingly called it “a summer camp for grown-ups” ever since we launched this place 14 years ago. Lately I’ve been thinking they might be right. In fact, we’re so often compared to Peter Pan’s island of Neverland that our next student mansion will officially be called, “The House of the Lost Boys.”Seriously, I’m not making that up.I like to believe that Wizard Academy is the desert island where Jesus would have hung out with Lazarus when he needed to get away from the pressing crowds. And I like to believe this is where you will come when you need to do the same.And one last thing: according to Robert Louis Stevenson, this is the island where the treasure is buried.Come, let’s see if we can find it.Roy H. Williams

I’m talking with a man about his happy future. There will be decisions to make and risks to take, but it’s a future that can definitely be his.And then he says, “I don’t want to get my hopes up.”The air leaves my body and I want to cry. And then I want to slap him, wake him up, shout the question that screams its own answer: “Do you know what happens when you don’t get your hopes up? Nothing! Not a bloody thing!”Lethargy. Apathy. Ennui. Depression. Hopelessness. This is the black water that rushes to fill the emptiness when you refuse to get your hopes up. So for the love of God I’m begging you, “Get your hopes up.”He says he doesn’t want to get his hopes up because he doesn’t want to be disappointed.Sigh.Perhaps the right answer is for him to buy a bigger TV, watch more sports and drink more beer. Yes, that’s the ticket. The clock will tick, the time will pass, and when they wheel his ancient body into a nursing facility, he’ll watch those same sports on a different TV and drink Ensure instead of beer.“Congratulations, friend. You never had to resort to Plan B. You never had to figure out what went wrong or find a way to fix it. You never had to deal with the joys and pains of Life, the only sport worthy of a human being.”Can you believe in things not immediately present? Of course you can. Tomorrow isn’t here, but you believe it will come.Can you have confidence in things you cannot see? Yes, you prove this every time you write a check. You have confidence – faith – that the bank won’t let you down.Is there anyone outside yourself that you care about enough to sacrifice time, energy and money to help them? If so, you have experienced love.I know of a sad woman who got her hopes up once, and things worked out pretty well for her. She became extremely famous and was widely quoted and lots of books have been written about her. She said,Many people have a wrong idea of what constitutes true happiness. It is not attained through self-gratification, but through fidelity to a worthy purpose.”Do you have a worthy purpose?That woman couldn’t see the future and she didn’t hear the voice of God saying, “Everything is going to be okay.” In fact, she couldn’t see or hear anything at all. Her name was Helen Keller and she lived with disadvantages so severe that the mind recoils from imagining them.When everything else is gone, faith, hope and love remain.Some people have faith in themselves. Others have faith in something or someone else. Where you put your faith is up to you. Likewise, each of us chooses what or whom to love. But once those choices have been made, faith gives us courage, love gives us energy, and hope is the light that shines in the darkness.Make a difference. Have an adventure. Get your hopes up.Turn on the light.Roy H. Williams

The silent workings of my mind are of little interest to anyone but me, yet occasionally I feel the need to chronicle some small discovery; to write it down so that it might continue to exist after I have been forgotten.Once a year I write a Monday Morning Memothat is more for methan it is for youand this is that one.If you quit reading now, I’ll understand.In Cervantes’ book of 1605, Don Quixote never meets Dulcinea. She exists only in his mind. Psychologist Carl Jung would call her Quixote’s “anima,” the imaginary woman that represents the innermost heart of a man.But in Man of La Mancha, the 1966 Broadway play by Dale Wasserman, Dulcinea is an actual woman, a reluctant prostitute in whom Don Quixote sees only purity, beauty and grace. That play won 5 Tony Awards and ran for 2,328 performances. In 1972, it was made into a major motion picture starring Peter O’Toole as Don Quixote and Sophia Loren as Dulcinea.Dale Wasserman got the credit, but the character relationships and narrative arc of Man of La Mancha belong entirely to John Steinbeck.Follow my trail of breadcrumbs and I will tell you what I know.1952: The prologue to East of Eden tells us that Steinbeck was familiar with Cervantes and Don Quixote. In it, he speaks to his editor and close friend, Pat Covici:Miguel Cervantes invented the modern novel and with his Don Quixote set a mark high and bright. In his prologue, he said best what writers feel—the gladness and the terror.“Idling reader,” Cervantes wrote, “you may believe me when I tell you that I should have liked this book, which is the child of my brain, to be the fairest, the sprightliest and the cleverest that could be imagined, but I have not been able to contravene the law of nature which would have it that like begets like—”And so it is with me, Pat……Cervantes ends his prologue with a lovely line. I want to use it, Pat, and then I will be done. He says to the reader: “May God give you health—and may He be not unmindful of me, as well.”John Steinbeck1953: Ernie Martin, the Broadway producer of Guys and Dolls, asks Steinbeck to write a sequel to Cannery Row so that it might be made into a play.I have in my possession the Christmas gift John Steinbeck sent Ernie Martin later that year, just as Steinbeck was beginning to write Sweet Thursday. It’s a copy of the 1949 edition of The Ingenious Gentleman Don Quixote de la Mancha. Inscribed on the front endpaper of that book is a note written and signed by John Steinbeck.Dear Ernie -:This is required preparation for Project X.John Steinbeck,Xmas 19531954: John Steinbeck publishes Sweet Thursday, a love story between “Doc” of Cannery Row and Suzy, a reluctant prostitute from the Bear Flag Hotel. Steinbeck’s note to Ernie Martin makes it clear that Suzy is Dulcinea.1955: Sweet Thursday becomes a Broadway play called Pipe Dream with a musical score by Rodgers and Hammerstein. The play receives the largest advance ticket sales in Broadway history to that point, $1.2 million, and is nominated for 9 Tony Awards.I think it would be safe to say that Dale Wasserman, a lifelong playwright, would have been very much aware of Pipe Dream in 1955.1957: John Steinbeck writes 114 pages of Don Kehan—The Marshall of Manchon, but he abandons the novel on December 27 of that year. The unfinished book is a delightful retelling of the story of Don Quixote as a gentleman farmer in southern California in 1957. Dulcinea, once again, is presented as a reluctant prostitute. But now she’s called “Sugar Mae.”This is the second time in 4 years that Steinbeck has envisioned a prostitute Dulcinea.1959: I, Don Quixote, a non-musical teleplay by Dale Wasserman, airs only once, as the DuPont Show of the Month on CBS Television. In 1965, when Steinbeck’s health was in decline, that teleplay is adapted to become Man of La Mancha, a legendary hit on Broadway. All the applause went to Wasserman, but that story was clearly Steinbeck’s.Why did Steinbeck see Dulcinea as a prostitute when Cervantes clearly did not?The answer, I believe, lies in the “anima,” that imaginary woman who represents the innermost heart of a man.1959: In a private letter to his agent, Elizabeth Otis, Steinbeck writes,I’m going to do what people call rest for a while. I don’t quite know what that means – probably reorganize. I don’t know what work is entailed, writing work, I mean, but I do know I have to slough off nearly fifteen years and go back and start again at the split path where I went wrong because it was easier. True things gradually disappeared and shiny easy things took their place. I brought the writing outside, like a cook flipping hot cakes in a window. And it should never have come outside.”– John Steinbeck, to Elizabeth Otis  Steinbeck: A Life in Letters, p. 657Steinbeck saw the imaginary woman in his mind as a reluctant prostitute because he saw himself as a reluctant prostitute.As a professional ad writer, I know the name of every demon with which he wrestled.John Steinbeck recovered his sunshine and gave us Travels With Charley before he died. It is, in my opinion, the greatest travelogue ever written. Not surprisingly, Steinbeck referred to his 75-day trip across America as “Operation Windmill” and named his GMC pickup-with-camper “Rocinante,” after Don Quixote’s horse.On the campus of Wizard Academy – a school for the imaginative, the courageous and the ambitious, of which I am Chancellor – a larger-than-life bronze statue of Don Quixote gazes upward at Wedding Chapel Dulcinea where it hangs off the edge of a cliff far above him. Eight hundred and twenty-four couples were married at the chapel last year, at no cost whatsoever.So it would appear that I, too, have found a patch of sunshine to call my own. And I hope you have, as well.Nothing defeats demons like sunshine.Roy H. Williams

The problem with most websites is that they’re built inside out.It’s an easy trap to fall into, almost inevitable, in fact.You’re on the inside of your company, looking out at your customer.She’s on the outside, looking in.Your website is built from your perspective, not hers. But let’s be fair: your website tells her everything she needs to know to make an informed decision, right? And who knows better than you? After all, you’re the expert.See how easy it is to build an “inside out” website?The effectiveness of Search Engine Optimization in 2014 depends on how well you anticipate and answer your customer’s questions; not the questions you feel she ought to be asking, but the ones she’s actually got in mind.Not only does SEO improve when your website is built “outside in,” but your Conversion Rate – the metric that measures the percentage of shoppers who become buyers – also takes a happy jump upward.The payoffs of an “outside in” website are big.And it’s much easier to accomplish than you think.Buyer Legends is everything you need to know, packed into 20 short pages.A handful of companies were given advance copies. Here’s a sample of what they’re saying:“Before reading this book I had already created some very successful online companies over the last 18 years. Most online business owners find that growth and forward progress become harder to achieve when you have become expert in every aspect of your company. Once you’ve reached that level, the definition of a ‘successful year’ typically means that you’ve maintained the profitability of the year before, or it could mean that you had an increase of 5%.Well, let me tell you that after only a few hours of going over the contents of this book, I was able to increase my sales volume by over 46%. This massive increase in sales and profits took only 3 weeks to implement. As a skeptic myself, I hesitated to provide the actual amount of my business increase for fear that it would look suspicious.As I stated, an increase of only 5% would have made my year a fantastic success, but the results I achieved from the information in this book are breathtaking.”By the way, I can vouch for the truth of that testimonial because it was written by someone who met Jeffrey and Bryan Eisenberg at Wizard Academy 5 months ago and got an advance copy of Buyer Legends at that time. So when he says “already successful,” you need to understand that he was already doing a few million dollars per year in net profits. Now, after implementing Buyer Legends, “Up 46%.”My favorite testimonial, though, is from someone I’ve not yet met:“Having worked first hand with the Eisenbergs on mapping our customers’ critical paths and creating scenario narratives, I can confidently say the Buyer Legends process works. My team’s focus at Google is on acquiring SMB advertising clients. And if you’ve ever worked with these types of businesses, you know there is huge diversity through the spectrum of small and medium businesses. We’d miss opportunities and gaps by over-aggregating (i.e. taking too high level a view) though often the challenge was in effectively communicating our insights. The Buyer Legends framework allowed us to more effectively focus our efforts, improving the bottom line. And equally important, to make a more compelling case for change with our marketing, engineering and product colleagues.”Paul Jeszenszky,Head of Global B2B Digital Marketing Center of Excellence, GoogleThis 20-page downloadable eBook is only three bucks at Amazon.com and it will open on any device.Seriously, do you need me to say more?Roy H. Williams