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Transform Now is brought to you by SS&C Blue Prism. Agentic Automation isn’t just the next step in automation—it’s the future of how work gets done. By enabling intelligent, autonomous agents to take action, adapt, and collaborate, organizations are unlocking new levels of productivity, growth, and customer delight. Join us as we explore how agentic automation is reshaping work for the better—for customers, employees, shareholders, and most importantly, you. To stay on top of the hottest topics in the world of agentic automation, subscribe now.
Episodes
Mentioned books

May 26, 2020 • 27min
24. Perspectives on RPA from the Identity Management Side of the Coin
Human beings have roles beyond their activities. They need performance reviews and access to buildings, for instance. They have careers. Humans have a complex identity. What about robots?
Robots are created and destroyed far more quickly and far more simply than an individual's employment is created and destroyed. Which leads to questions: How is this entity being created? How is it achieving what it's been created to achieve? And what do we do with it when it no longer achieves what it's supposed to?
On this episode of Generation Digital Workforce, Alan Radford, Regional CTO at One Identity, discusses his perspective on RPA from the identity management side of the coin.
Here's what we talked with Alan about:
* What is RPA and how identity management customers leverage it
* The lifespan of a digital worker
* The three key pillars to an identity access governance program
* Mitigating risk in a virtual world
* Future developments as digital workforces become more ubiquitous across enterprises
To ensure that you never miss an episode of Generation Digital Workforce, be sure to subscribe!
Visit us on our socials for more RPA and IA top tips and regular updates: 🦾 Get started with SS&C Blue Prism: https://bit.ly/3ByJorU 🧑💻LinkedIn: https://bit.ly/2GP5eKt 🐦Twitter: https://bit.ly/3JHBHUM 🙋♀️Facebook: https://bit.ly/3LHQC2L 📸Instagram: https://bit.ly/3TgQCYW 💭Blog: https://bit.ly/3WabzFk 🤩Case studies: https://bit.ly/3VSIj6j
Learn what RPA is and how it works: What is RPA? Robotic Process Automation Explained

May 22, 2020 • 21min
23. Utilizing the Digital Workforce as a Cost Reduction Lever Post COVID-19
As the economy begins to kick back into gear, businesses will feel the impacts of the pandemic for some time. On this episode, Blue Prism’s Brad Hairston talks with Moshé Dickerman, an expert principal within Bain & Company’s automation center of excellence, who explains how companies across all industries will be utilizing the digital workforce as a cost reduction lever post COVID-19.
Here’s what we talked with Moshé about:
* Where companies will be focused as they emerge from the COVID-19 lockdown and the role that automation will play in this
* How the digital workforce is different from other more traditional cost reduction methods
* Whether or not companies who have never utilized digital labor will consider adding this capability during the post-lockdown timeframe
* How companies should rapidly identify the best processes to automate so that they prioritize their efforts appropriately
* Where companies typically begin their digital workforce journey
* Other business outcomes (besides cost reduction) that companies are utilizing digital labor to achieve
* Challenges that companies face when they start utilizing digital labor
* The maturity of RPA in Latin America
* Digital Transformation predictions for the balance of the year
To ensure that you never miss an episode of Generation Digital Workforce, be sure to subscribe!
Visit us on our socials for more RPA and IA top tips and regular updates: 🦾 Get started with SS&C Blue Prism: https://bit.ly/3ByJorU 🧑💻LinkedIn: https://bit.ly/2GP5eKt 🐦Twitter: https://bit.ly/3JHBHUM 🙋♀️Facebook: https://bit.ly/3LHQC2L 📸Instagram: https://bit.ly/3TgQCYW 💭Blog: https://bit.ly/3WabzFk 🤩Case studies: https://bit.ly/3VSIj6j
Learn what RPA is and how it works: What is RPA? Robotic Process Automation Explained

May 21, 2020 • 22min
22. Leveraging Advanced AI in the Cloud to Drive Business Outcomes
The Blue Prism Cloud offers a digital workforce with rapid-deployment of advanced AI and management functions, but it’s all about the outcomes that the organization is driving. Whether that means speed-to-market, integrated AI to support intelligent digital workers for accomplishing advanced operations, or scaling to meeting the heavy demands of the organization’s workload, Blue Prism Cloud delivers on the outcomes.
This week we spoke with Michael McLaughlin, Global Alliances Director for Blue Prism Cloud.
Here’s what we talked with Michael about:
* Blue Prism Cloud integrates advanced AI to support new ways to manage the digital workforce
* Leveraging the cloud offers flexibility in building a digital workforce that meets the needs of the organization
* The rapid availability of the Blue Prism Cloud’s digital workforce has been used to support organizations struggling to meet demands due to COVID-19.
To ensure that you never miss an episode of Generation Digital Workforce, be sure to subscribe!
Visit us on our socials for more RPA and IA top tips and regular updates: 🦾 Get started with SS&C Blue Prism: https://bit.ly/3ByJorU 🧑💻LinkedIn: https://bit.ly/2GP5eKt 🐦Twitter: https://bit.ly/3JHBHUM 🙋♀️Facebook: https://bit.ly/3LHQC2L 📸Instagram: https://bit.ly/3TgQCYW 💭Blog: https://bit.ly/3WabzFk 🤩Case studies: https://bit.ly/3VSIj6j
Learn what RPA is and how it works: What is RPA? Robotic Process Automation Explained
Learn what Cloud RPA is and how it works: What is Cloud RPA?

May 20, 2020 • 22min
21. Using Digital Workers for Data-Driven Healthcare Outcomes
Healthcare provider organizations are under huge pressures to support a pandemic as well as the standard load of health-related issues presented by patients. With information privacy requirements, provider credentialing validation, and revenue-cycle claim issues, clinics are struggling to keep up with the overwhelming demand that corresponds to delivering high-quality healthcare.
Kevin Dunnahoo from Protiviti discusses ways to leverage automation through a digital workforce to support the compliance aspects of delivering care, while integrating the massive flow of data from this delivery of care to offer insights into improving patient outcomes.
Here’s what we talked with Kevin about:
* Hospital systems are being overwhelmed with COVID patients which may not provide the same revenue stream that elective care options would for the providers, increasing the financial strain
* Digital workers can offer a way to bridge the gaps across many EHR systems and other platforms to get more insight into the data
* Compliance and healthcare claims push the limits of the healthcare provider organizations which require increasing levels of reviews
* Gathering patient data across many platforms in a secure and private way can offer ways to offer more personalized care
To ensure that you never miss an episode of Generation Digital Workforce, be sure to subscribe!
Visit us on our socials for more RPA and IA top tips and regular updates: 🦾 Get started with SS&C Blue Prism: https://bit.ly/3ByJorU 🧑💻LinkedIn: https://bit.ly/2GP5eKt 🐦Twitter: https://bit.ly/3JHBHUM 🙋♀️Facebook: https://bit.ly/3LHQC2L 📸Instagram: https://bit.ly/3TgQCYW 💭Blog: https://bit.ly/3WabzFk 🤩Case studies: https://bit.ly/3VSIj6j
Learn what RPA is and how it works: What is RPA? Robotic Process Automation Explained
Learn more about a Healthcare Automation: Healthcare Automation: Almost Everything You Need to Know

May 19, 2020 • 34min
20. Onshore, Offshore, and (Now) Digital: Trends Impacting the Need for the Digital Workforce
Digital workforce automation can seem overwhelming, technically prohibitive, and potentially costly to bring on board.
Many companies may wonder: What are the benefits? Do they really justify the investment? And if so, how should we create the digital toolkits we'll need to get started with a digital workforce?
Bruce Mazza, Global Vice President of Technology Alliances at Blue Prism, joins us on this episode of Generation Digital Workforce.
Here's what we talked with Bruce about:
* Why operational transformation and value-added skills are more important benefits of a digital workforce than just saving money
* The customer benefits of hyper automation
* How the idea of connected RPA is adding the cognitive skills to the body of the RPA
* The different ways to build a digital worker
* How companies should begin planning to build this digital toolkit for hyper automation
To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, or Spotify, or here.
Visit us on our socials for more RPA and IA top tips and regular updates: 🦾 Get started with SS&C Blue Prism: https://bit.ly/3ByJorU 🧑💻LinkedIn: https://bit.ly/2GP5eKt 🐦Twitter: https://bit.ly/3JHBHUM 🙋♀️Facebook: https://bit.ly/3LHQC2L 📸Instagram: https://bit.ly/3TgQCYW 💭Blog: https://bit.ly/3WabzFk 🤩Case studies: https://bit.ly/3VSIj6j
Learn what RPA is and how it works: What is RPA? Robotic Process Automation Explained
Learn more about a Digital Workforce: A Guide to Your Digital Workforce

May 15, 2020 • 32min
19. Generational Interactions With Digital Co-Workers
Digital workers are being adopted in organizations across the globe, but how will employees respond to their new co-workers?
In this episode, Eric Maloney explores the impact of this new digital workforce on the various generations of employees from Gen-Z through Baby Boomers.
Here’s what we talked with Eric about:
* Each generation handles change and employee interactions differently from Gen-Z through Baby Boomers
* Digital workers can be the unifying factor across all generations
* Digital workers support additional security and governance to protect employees
* Leveraging digital workers as part of the team can solidify the outcome planning for the organization
To ensure that you never miss an episode of Generation Digital Workforce, be sure to subscribe!
Visit us on our socials for more RPA and IA top tips and regular updates: 🦾 Get started with SS&C Blue Prism: https://bit.ly/3ByJorU 🧑💻LinkedIn: https://bit.ly/2GP5eKt 🐦Twitter: https://bit.ly/3JHBHUM 🙋♀️Facebook: https://bit.ly/3LHQC2L 📸Instagram: https://bit.ly/3TgQCYW 💭Blog: https://bit.ly/3WabzFk 🤩Case studies: https://bit.ly/3VSIj6j
Learn what RPA is and how it works: What is RPA? Robotic Process Automation Explained
Learn more about Digital Workers: Scaling Digital Workers

May 14, 2020 • 27min
18. The Digital Workforce Opportunity in Public Sector
The global pandemic is highlighting the need for a hybrid workforce consisting of both human and digital workers.
On this episode, Blue Prism’s Brad Hairston talks with Mark Howard, a leader in the public sector practice of the global advisory Alvarez & Marsal, who explains how government agencies at all levels are positioned to embrace the digital workforce opportunity.
Here’s what we talked with Mark about:
* The origins of the public sector’s entry into robotic process automation
* The maturity level of the public sector in the usage of digital workers to handle repetitive, business rule-driven, high volume business processes
* Great use cases that government agencies should consider automating with digital labor
* How public sector agencies at all levels (federal, state, municipal, higher ed) can take the first steps toward a digital workforce
* What’s especially exciting about helping the public sector make big strides in digital transformation
To ensure that you never miss an episode of Generation Digital Workforce, be sure to subscribe!
Visit us on our socials for more RPA and IA top tips and regular updates: 🦾 Get started with SS&C Blue Prism: https://bit.ly/3ByJorU 🧑💻LinkedIn: https://bit.ly/2GP5eKt 🐦Twitter: https://bit.ly/3JHBHUM 🙋♀️Facebook: https://bit.ly/3LHQC2L 📸Instagram: https://bit.ly/3TgQCYW 💭Blog: https://bit.ly/3WabzFk 🤩Case studies: https://bit.ly/3VSIj6j
Learn what RPA is and how it works: What is RPA? Robotic Process Automation Explained
Learn more about RPA in the Public Sector

May 12, 2020 • 57min
17. RPA Support for National Emergency Response to COVID-19
A crisis happens. You need a taskforce immediately. But is your team ready and available? If not, you'll be left searching for the people and data you need to make effective decisions. RPA and the digital workforce can provide that surge capacity.
But what can the digital workforce handle? How can it assist during a crisis?
On this episode of Generation Digital Workforce, Dr. Dale Meyerrose, retired Major General of the US Air Force and now a partner at RIDGE-LANE Limited Partners, and Anna Twomey, Healthcare Solutions Advisor at Blue Prism, discuss the value digital workers can bring in a crisis.
Here's what we talked with Dale and Anna about:
* How RPA can change the way leaders look at the initial moments of a crisis response
* Examples of the healthcare assistance a digital workforce can provide during a crisis
* How RPA allows an organization to scale by taking on mundane tasks and events
* The role a digital workforce can play in a post-crisis-response audit.
To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, or Spotify, or here.
Visit us on our socials for more RPA and IA top tips and regular updates: 🦾 Get started with SS&C Blue Prism: https://bit.ly/3ByJorU 🧑💻LinkedIn: https://bit.ly/2GP5eKt 🐦Twitter: https://bit.ly/3JHBHUM 🙋♀️Facebook: https://bit.ly/3LHQC2L 📸Instagram: https://bit.ly/3TgQCYW 💭Blog: https://bit.ly/3WabzFk 🤩Case studies: https://bit.ly/3VSIj6j
Learn what RPA is and how it works: What is RPA? Robotic Process Automation Explained

May 5, 2020 • 33min
16. The Life or Death of Scalability and the Role of a New Digital Talent in Scalability
Scalability stopped being just a business buzzword when COVID-19 hit the scene.
Even the most sophisticated supply chains couldn’t keep pace with daily needs we used to take for granted – toilet paper, bleach wipes, Purell, meat. Unemployment claims overwhelmed government systems.
Blue Prism’s Innovation Center is dedicated to tackling trillion-dollar problems like these using ingenuity, imagination, and creativity.
On this episode of Generation Digital Workforce, we spoke with Chieng Moua, Vice President of Innovation at Blue Prism; Nick Rudy, Technical Innovation Manager at Blue Prism; and Meredith Clinton, Engagement Manager at Blue Prism about how “Digital Talent” can help address scaling challenges and do less with more with Digital Talent that’s “smart as a human and fast as a robot.”
Here's what we talked with Chieng, Nick, and Meredith about:
* Solving Trillion Dollar Problems with a new Digital Workforce* How did Digital Workers save 100,000 jobs during COVID-19? * Increase your ROI in Digital Transformation with a new workforce* How does a library of digital talent change the world?* RPA and Recruiting – when talent becomes digital.* What happens when COVID drives your digital transformation?
To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, Google Play, or listen here.
Visit us on our socials for more RPA and IA top tips and regular updates: 🦾 Get started with SS&C Blue Prism: https://bit.ly/3ByJorU 🧑💻LinkedIn: https://bit.ly/2GP5eKt 🐦Twitter: https://bit.ly/3JHBHUM 🙋♀️Facebook: https://bit.ly/3LHQC2L 📸Instagram: https://bit.ly/3TgQCYW 💭Blog: https://bit.ly/3WabzFk 🤩Case studies: https://bit.ly/3VSIj6j
Learn what RPA is and how it works: What is RPA? Robotic Process Automation Explained

Apr 30, 2020 • 14min
15. Optimizing the Value of the Digital Workforce
Robotic Process Automation has become quite pervasive across many industries; however, many organizations have failed to make automation a fundamental part of the corporate strategy.
On this episode of the podcast, Blue Prism’s Brad Hairston talks with Michael Heric, the automation capability global leader for Bain & Company, who explains how companies can elevate their automation agenda and get significantly more value from the digital workforce.
Here’s what we talked with Michael about:
* What is the state of the union of the digital workforce in the market?
* How is the COVID-19 pandemic driving automation initiatives?
* What are some of the reasons that many companies have failed to scale their digital workforce?
* How many companies link automation via the digital workforce to their corporate transformation goals?
* How can organizations that have stalled out and are not effectively scaling their digital workforce get on the right track?
* How important is C-level sponsorship to the long-term success of the digital workforce?
* How do you make sure that companies who have invested in the digital workforce get the full value from it?
To ensure that you never miss an episode of Generation Digital Workforce, make sure to subscribe!
Visit us on our socials for more RPA and IA top tips and regular updates: 🦾 Get started with SS&C Blue Prism: https://bit.ly/3ByJorU 🧑💻LinkedIn: https://bit.ly/2GP5eKt 🐦Twitter: https://bit.ly/3JHBHUM 🙋♀️Facebook: https://bit.ly/3LHQC2L 📸Instagram: https://bit.ly/3TgQCYW 💭Blog: https://bit.ly/3WabzFk 🤩Case studies: https://bit.ly/3VSIj6j
Learn what RPA is and how it works: What is RPA? Robotic Process Automation Explained
Learn more about a digital workforce: A Guide to a Digital Workforce


