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SSNC Blue Prism
Transform Now is brought to you by SS&C Blue Prism. Agentic Automation isn’t just the next step in automation—it’s the future of how work gets done. By enabling intelligent, autonomous agents to take action, adapt, and collaborate, organizations are unlocking new levels of productivity, growth, and customer delight. Join us as we explore how agentic automation is reshaping work for the better—for customers, employees, shareholders, and most importantly, you. To stay on top of the hottest topics in the world of agentic automation, subscribe now.
Episodes
Mentioned books

Mar 15, 2022 • 37min
144. Establishing Digital Maturity
On this podcast, Brad Hairston talks with Dr. Leslie Willcocks, professor at London School of Economics, and Darshan Jain, Head of Financial Services at Blue Prism, who explain how they have collaborated on a digital maturity assessment to help companies manage their journey more effectively.
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Here’s what we talked with Dr. Willcocks and Darshan about:
* What automation-focused senior executives want to know
* The origins of the digital maturity assessment and its purpose
* The two major components of digital maturity
* The digital maturity assessment outputs
* Why digital maturity is so important to measure
* Some examples of Blue Prism customers that have gone through the digital maturity assessment
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Mar 11, 2022 • 48min
143. Diversity in Intelligent Automation
Embracing our Differences to Enhance the Future of Work
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LinkedIn Audio Live sponsored a discussion about "Diversity in Intelligent Automation" on Thursday, February 10. Over 60 people were in attendance. Hosted by Ian Barkin, the event featured a panel discussion with the following participants: BPinIA Founder Alionna Gardner, BPinIA Co-Founder Shiyanbade Animashaun, RPA Jargon Buster Founder Tolani Jaiye-Tikolo, and Reveal Group Partner Amahl Williams.
Here’s what the panel, moderated by Ian Barkin, discussed:
* How Black Professionals in Intelligent Automation is helping people get ahead of the future of work and benefit from it as as opposed to being impacted by it
* Why intelligent automation is such an exciting space in which to build a career
* What diversity means to people on a personal level
* How to encourage and drive diversity and inclusion in the intelligent automation industry
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Mar 8, 2022 • 19min
142. #BreakTheBias: Supporting Age Diversity and Inclusion in Intelligent Automation
Successful Apprenticeship Catapults Young Career in Automation
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Intelligent Automation has brought fought a number of new career opportunities to young and old. On this podcast, Xina Seaton talks with Taylor McTaggart, Continuous Improvement Consultant with Zurich Insurance about jumping directly from high school to a large corporate environment where she was 5 to 10 years younger than her counterparts. She speaks about how she leveraged this generational gap and used it in her favor to allow help her show her strengths and demonstrate the value her youthful perspective brought to the team.
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Here’s what we talked with Taylor about:
* Why she chose to leave school at 17 for an apprenticeship in technology
* How she has seen multi-generational teams grow and gain from that inclusion
* Insights for both her own and the older generations when it comes to getting comfortable with different age groups
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Mar 4, 2022 • 20min
141. Demystifying AI
Embracing AI to Enhance Automation
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In this episode, Michael Marchuk talks with Luke Arrigoni about the nature of artificial intelligence and the potential mysteries surrounding its implementation and application.
Here’s what we talked with Luke about:
* How to avoid implementing a "black box" AI that no one understands
* Why data hygiene is critical to reliable results from your AI
* How to align the right work for your hybrid workforce of humans and digital workers
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Mar 1, 2022 • 29min
140. Taking Intelligent Automation to New Heights With INVOKE
On this podcast, Brad Hairston talks with Johnny Ramondino, CEO of INVOKE, who explains how his company continues to innovate new intelligent automation solutions in step with the evolving needs of their customers.
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Here’s what we talked with Johnny about:
* What INVOKE is all about
* What excites Johnny the most about being the CEO of a consulting firm in this space
* Skills needed to support a digital workforce
* Overview of INVOKE’s ARIA solution and its key benefits
* Examples of RPA-as-a-Service solutions developed by INVOKE
* How INVOKE’s customer needs have evolved over time
* INVOKE’s work in the supply chain area
* What the future looks like for intelligent automation
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Feb 24, 2022 • 29min
139. Transforming Telco With Artificial Intelligence
In this episode, Michael Marchuk talks with Sumit Banerjee, a core member of Boston Consulting Group’s Technology, Media & Telecommunications (TMT) practice about the impact of automation on the telecom market and how global telecommunications companies are evolving to meet the customer and employee expectations from his article "Transforming Telcos with Artificial Intelligence".
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Here’s what we talked with Sumit about:
* What does a Bionic Telco look like?
* How AI and intelligent automation are positively impacting the entire value chain within telco operations
* How progressive telco leaders are breaking through the roadblocks to deploying automation and AI
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Feb 22, 2022 • 19min
138. Why Companies Need to Automate Faster
On this podcast, Brad Hairston talks with Michael Heric, Partner at Bain & Company, who explains why companies should accelerate their automation efforts and how many are doing so today.
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Here’s what we talked with Michael about:
* The general pace of intelligent automation across most companies
* Some thoughts on automation centers of excellence
* What IT should do to accelerate the pace of automation programs
* Moving beyond the proof-of-concept stage
* Leaders re-evaluating how work gets done in their organizations
* CHRO involvement in intelligent automation programs
* The impact of intelligent automation on BPO
* Automation opportunities that are untapped in most companies
* Industries poised to make a big move with intelligent automation in 2022 and beyond
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Feb 18, 2022 • 25min
137. Healthcare Digital Transformation
How Consumerism, Technology and Pandemic are Accelerating the Future
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In this episode, Michael Marchuk talks with author Paddy Padmanabhan about his recent digital transformation book for healthcare providers.
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Here’s what we talked with Paddy about:
* How healthcare providers can launch an enterprise-level digital transformation
* How can healthcare providers make sense of the rapidly changing technology landscape
* Where automation (RPA) is providing a positive impact within healthcare
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Feb 16, 2022 • 27min
136. Simplifying AI for the Enterprise With DataRobot
On this podcast, Brad Hairston talks with Michael Kern, Director AI Enablement and GTM Execution at DataRobot, who explains how DataRobot simplifies AI and helps companies establish "citizen data scientists." Also discussed is how is how DataRobot and RPA digital workers combine to bring a more impactful intelligent automation solution.
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Here’s what we talked with Michael about:
* An overview of DataRobot’s “AI Cloud”
* Where DataRobot typically lands within an organization
* How DataRobot empowers citizen data scientists
* How RPA (Blue Prism) and AI (DataRobot) are better together
* Customer success stories that involve digital workers provisioning DataRobot
* Where AI is on the rise
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Feb 10, 2022 • 31min
135. Digital Transformation Improves Employee and Patient Experience
How the NHS is Transforming Patient Care with Automation
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The healthcare industry has been under a lot of pressure in the last few years. The need for medical staff's time and attention to be dedicated to patient care has risen exponentially and thankfully automation has stepped in to help. In this episode, Xina Seaton talks with Louise Wall of e18 Consulting about how the NHS is harnessing technology to both ease the growing demand on healthcare workers and improve the care they provide to their patients.
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Here’s what we talked with Louise about:
* How the NHS is using intelligent automation and cloud technology together
* Why automation is a lever to help achieve Net Zero Sustainability goals for healthcare providers
* The next big technology steps the NHS is taking that are enabled by automation
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