Destination On The Left

A marketing strategist for over 30 years, Susan Baier founded Audience Audit in 2009 to help organizations understand their best audiences based on attitudes and needs rather than just demographics or purchase behavior. She develops custom segmentation research for marketers and agencies around the world, supporting their efforts to create marketing initiatives that are more relevant, more efficient, and more impactful. Destination on the Left is joined again by Susan Baier to discuss the impact collaboration has on the travel and tourism industry. Susan is the founder of Audience Audit, a research firm that studies the attitudes behind consumer behaviors and beliefs. Susan teamed up with our host Nicole Mahoney to conduct a study about the far-reaching effects of coopetition, where perceived competitors accomplish something bigger than themselves by coming together. What You Will Learn: An overview of the findings from Susan and Nicole's research study on collaboration The impact collaboration has on the travel and tourism industry How perceived competitors can use coopetition to accomplish something bigger than themselves by coming together How attitudinal research works, and why it is more effective in our industry The industry-wide sentiment toward collaboration in travel and tourism The three different types of collaborators and how each one affects the group dynamic Where tourism professionals are seeking resources on collaboration Collaboration in the Pandemic Susan Baier is back for another episode of Destination on the Left to discuss the impact collaboration has on the travel and tourism industry. She is the founder of Audience Audit, a research firm that studies the attitudes behind consumer behaviors and beliefs. Susan teamed up with host Nicole Mahoney to conduct a study about the far-reaching effects of coopetition, where perceived competitors accomplish something bigger than themselves by coming together. As we transition into a new year during these difficult times, it is important to understand how our organizations can use collaboration to navigate new challenges and measure our success. Data That Aligns With Your Goals There is an overwhelming amount of data available to destination marketers, but it is often the case that only a small portion of it aligns with our goals. So much data is virtually useless to us and as a result, we approach marketing strategy with expensive blind spots. While two individuals in a marketing segment may appear similar on the surface, they likely have two completely different sets of needs and problems that cannot be addressed with one blanket communication tactic. Attitudinal research offers a solution for destination marketers by providing them with targeted research based on needs and attitudes instead of demographics and purchase behaviors. There is a Demand for Collaboration The goal of Nicole and Susan's study was to understand the industry-wide sentiment toward collaboration in travel and tourism. There were approximately 161 completed responses in the initial survey, providing enough data for the results to be statistically significant while offering a wide spectrum of attitudinal differences to compare with the results. The interesting thing about research is that it doesn't always prove that you don't know what you're talking about—sometimes it has the opposite effect. This study reinforced the willingness to collaborate in all segments of the travel and tourism industry, with 76% of respondents having collaborated with direct competitors. What does this mean for you? It means there are an abundance of new opportunities to overcome challenges of the pandemic if you are willing to seek them out. This is huge for travel professionals from all walks of life. Website: https://audienceaudit.com/ LinkedIn: https://www.linkedin.com/in/susanbaieraz/ https://www.linkedin.com/company/audience-audit-inc./ Facebook: https://www.facebook.com/AudienceAudit/ Twitter: @susanbaier We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more of. Here is a quick tutorial on how to leave us a rating and review on iTunes!: https://breaktheicemedia.com/rating-review/

Tammy Blount-Canavan has a passion for elevating leadership and team performance. She has had a standout career developing high-performance teams of staff, boards, and community organizations. Tammy provides relatable and innovative leadership to bring out the best in organizations and individuals. Tammy's career has spanned 30+ years and two countries, including executive leadership at Tourism Vancouver, CEO of the Tacoma Regional CVB, architect and inaugural Chair of the Washington Tourism Alliance, and President and CEO of the Monterey County CVB. Tammy is a Past Chair of Destinations International and co-chaired the creation and launch of DestinationNEXT. Tammy has been recognized as CEO of the Year, one of the 25 Most Influential People in the Meetings Industry, twice as one of the top 25 Most Influential Women in the industry, Leadership Supplier of the Year in the Meetings Industry, Top 100 Most Inspirational Women in the Meetings Industry, Community Leader of the Year, Leading for Positive Impact Award and Destination Internationals Global Leadership Award. Tammy holds Fellow Certified Destination Marketing Executive (FCDME) certification which she now helps instruct, and is passionate about mentoring the current and next generation of Destination Leaders. Destination on the Left is joined by Tammy Blount-Canavan, Executive Vice President and Principal of Destination and Travel Practice at Fired Up! Culture. Kicking off the new year in 2021, Tammy's message reminds us of what's important as we move past the COVID-19 pandemic and rebuild the travel and tourism industry. On our podcast, Tammy talks about the importance of finding and following your North Star so you can be a more effective leader. She also discusses the fundamental leadership practices that will help you better yourself and your team as you continue to navigate the pandemic. What You Will Learn: The importance of finding and following your North Star Why leading yourself first will make you a better leader for others Tammy's leadership journey in the travel and tourism industry Five key practices to be an effective leader in these challenging times Action steps, insights, and ideas to help you improve yourself and your team Fired Up! Culture Tammy Blount-Canavan is the Executive Vice President and Principal of Destination and Travel Practice at Fired Up! Culture. Her message reminds us of what's important as we move past the COVID-19 pandemic and rebuild the travel and tourism industry. On our podcast, Tammy talks about the importance of finding and following your North Star so you can be a more effective leader. She also discusses the fundamental leadership practices that will help you better yourself and your team as you continue to navigate the pandemic. Fundamentals of Great Culture and Leadership The COVID-19 pandemic has challenged travel and tourism professionals in ways never thought possible. Many of you have found new means to thrive and persevere, despite having no end to the chaos in sight. What is the common theme among destination marketers that have experienced success in these trying times? Strong leadership! The leaders of these organizations rely on five key practices to maintain effectiveness during the pandemic including being vulnerable, listening, giving hope, talking about gratitude, and being enthusiastic about the future. Find Your North Star Destination marketing organizations can use leadership and culture to achieve growth and stand out from the crowd, just as they can use creativity and collaboration. It all starts with finding your North Star. What is your 'reason for being' as it relates to your organization? What values and beliefs do you hold dear, and how are they being lived by your team? Finding your North Star will give your organization the focus it needs to adapt, innovate, and create the next iteration of itself. Your North Star is aligned with your vision for the future, and it is the key to maintaining a powerful team chemistry no matter how the industry or circumstances change moving forward. Website: https://www.firedupculture.com/ LinkedIn: https://www.linkedin.com/in/blountcanavan/ https://www.linkedin.com/company/fired-up-culture/ Facebook: https://www.facebook.com/firedupculture Twitter: @tammyblount @firedupculture We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more of. Here is a quick tutorial on how to leave us a rating and review on iTunes!: https://breaktheicemedia.com/rating-review/ FacebookTwitterLinkedInPinterestEmail

Twenty years ago, Pascale Bernasse fulfilled a lifelong dream and began a career in the travel industry. Today, that dream remains a reality for her as the co-owner and President of French Wine Explorers. Bernasse started working in the travel industry in 2000 after leaving a corporate career that had left her uninspired. Taking a leap of faith, she started her career at two of the first internet-based cruise retailers, then moved on to gain experience with a small niche tour operator and a brick and mortar travel agency. In 2007 Bernasse and her husband, Pierre, acquired French Wine Explorers, a boutique tour operator specializing in luxury wine vacations in France and Italy. For the past nine years, Bernasse has been featured as a Condé Nast "Top Travel Specialist" for her expertise. Bernasse earned this reputation by providing exceptional immersive tours with memorable experiences. Her success is due to her insider's knowledge and relationships with the top estates and guides in France. Daughter of a French native, Bernasse spent summers in France and received part of her college education and professional experience there. All this time spent in France has allowed her to have a deep perspective that she shares with clients. Says Bernasse, "I am incredibly proud of my experiences in the travel business these last 20 years. This has been a dream of mine since I was a young child spending my summers in France. Over the years, I have forged relationships with outstanding clients and service providers. These partnerships have allowed me to grow in ways that I never imagined. We use a high-touch approach with our clients; and this fuels our brand as Pierre and I surround ourselves with the best in the business. I hope the next 20 years will challenge, reward, and inspire me as much as the past 20 have been!" Along with recognition from Condé Nast, French Wine Explorers has been recognized by Wine Enthusiast, Travel and Leisure, Rachel Ray Magazine, Travel Weekly, and Bon Appétit magazines. Destination on the Left is joined by Pascale Bernasse, the president of French Wine Explorers. In our conversation, Pascale and I talk about the importance of finding your tribe and maintaining focus so you can navigate the challenges of this pandemic. She explains how her company found its North Star and managed to stay healthy through all of the hurdles in 2020. And she also discusses her commitment to serving the community and putting her customers first. Our podcast is full of invaluable insights about French Wine Explorers' ability to persevere in these trying times, and I am sure it will energize you as it did me. What You Will Learn: How Pascale found her way into the travel and tourism industry 20 years ago Pascale's role as co-owner and president of French Wine Explorers The importance of finding your tribe amidst a global crisis How to maintain focus so you can navigate the challenges of the pandemic more effectively What French Wine Explorers did to stay healthy through all of the hurdles of 2020 How Pascale's commitment to service and putting her customers first paid off during the pandemic French Wine Explorers Destination on the Left is joined by Pascale Bernasse, the president of French Wine Explorers. In our conversation, Pascale and I talk about the importance of finding your tribe and maintaining focus so you can navigate the challenges of this pandemic. She explains how her company found its North Star and managed to stay healthy through all of the hurdles in 2020. And she also discusses her commitment to serving the community and putting her customers first. Our podcast is full of invaluable insights about French Wine Explorers' ability to persevere in these trying times, and I am sure it will energize you as it did me. Serving, Not Selling French Wine Explorers offers wine tours in France, Italy, and Spain to help wine lovers become true connoisseurs. Her customers are not comfortable sitting on a beach for a week—they are looking to come back with more knowledge than they started with by participating in enriching experiences abroad. On the surface, French Wine Explorers is a tour company, but Pascale figured out how to take it so much further than that. By focusing on relationship development and the individual needs of each client, each experience has a personal touch that her competitors can't offer. French Wine Explorers doesn't sell, it serves. And the new circumstances of the pandemic have only made that more significant. Responding to the Global Pandemic It goes without saying that the events of 2020 have been challenging for everyone, but the travel and tourism industry has been hit especially hard. It has forced us to adapt and serve our clients in new ways. In the first half of the year, Pascale and her team focused solely on protecting the investments of clients who had booked tours in 2020. The second half of the year has been dedicated to finding ways to run the business more efficiently based on Pascale's vision for the future. France experienced a number of terror attacks in 2016 which cut French Wine Explorers' business in half. Moving forward, Pascale and her team focused on building financial insulation for anything else that might happen in the future. That insulation has been key in their ability to pivot and push forward in these difficult times. Website: https://www.wine-tours-france.com/ We value your thoughts and feedback and would love to hear from you. 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As a tourism professional for over 25 years, David Holder co-founded Clarity of Place with a hands-on understanding of what destination leaders need to be successful. David leads stakeholder engagement efforts and crafts tactical plans to ensure destinations are equipped with the data and industry insights to react to changing environments but still attain their strategic vision. In leading a variety of destinations, David proved himself to be an industry innovator, taking new perspectives on what it means for destinations to be competitive and specializing in setting and meeting measurable marketing, sales, and product development results. A versatile and effective communicator, David honed his destination management skills by collaborating with industry partners through service on the board of directors for Destinations International, the Destination Marketing Accreditation Program, and the US Travel Association Destinations Council, to name a few. Destination on the Left is joined by David Holder, the co-founder of Clarity of Place. David's organization helps destinations navigate threats and opportunities that impact their ability to attract visitors and attain their long-term strategic goals. He has over twenty-five years of experience in the travel and tourism industry, and he has mastered the art of tactical planning, data analysis, and collaboration to ensure destinations can thrive in changing environments. On our podcast, David explains how DMOs should communicate with their communities. He also shares why aligning your priorities with the priorities of the community will set you up for success. What You Will Learn: David's journey into travel and tourism How DMOs can better communicate with their communities Why aligning your priorities with the priorities of the community will set you up for success The difference between the 'why' of what you do vs. the 'what' or the 'how' How to leverage transformational metrics for tactical planning What DMOs can do to form stronger connections with economic development How the pandemic has impacted destination marketing Clarity of Place Destination on the Left is joined by David Holder, the co-founder of Clarity of Place. David's organization helps destinations navigate threats and opportunities that impact their ability to attract visitors and attain their long-term strategic goals. He has over twenty-five years of experience in the travel and tourism industry, and he has mastered the art of tactical planning, data analysis, and collaboration to ensure destinations can thrive in changing environments. On our podcast, David explains how DMOs should communicate with their communities. He also shares why aligning your priorities with the priorities of the community will set you up for success. Get Buy-in From Your Community David offers a unique perspective when it comes to the different ways destinations can leverage data. He believes there is a dire need for destinations to communicate more effectively across their communities because there is a disconnect between the priorities of DMOs and the priorities of the communities. Clarity of place has made it their focus to find connections between DMOs and communities, so they can help everyone understand the big picture effect of their programs and why they do what they do. If you can get buy-in from the community, your destination will have much greater success. Responding to the Global Pandemic When David and his team at Clarity of Place first started looking for these connections, they explored many of the different programs destinations created in response to the global pandemic. They found that the hyper-local outreach and progressive content strategy we have seen are only going to continue in these destinations after the pandemic subsides. The pandemic has changed the needs of the community and the individual, and it has put everything DMOs do into a different context. By understanding the data that drives the new trends, marketing organizations can use them to guide their strategies moving forward. Website: https://www.clarityofplace.com/ LinkedIn: https://www.linkedin.com/in/david-holder-a801965/ https://www.linkedin.com/company/clarityofplace/ Twitter: @ClarityofP Episode Transcript We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more of. Here is a quick tutorial on how to leave us a rating and review on iTunes!: https://breaktheicemedia.com/rating-review/

With transformation and culture change in her DNA, Judy McKinney-Cherry is a seasoned leader and successful entrepreneur recognized for her expertise in economic and community development. She is sought after and known for her ability to balance a strategic focus with boots on the ground pragmatism that she leverages to help emerging businesses forge growth trajectories and create sustainable and successful futures. Ms. Cherry is currently the Executive Director for SCOPED, the Schuyler County Partnership for Economic Development, and the CEO/CFO for the Schuyler County Industrial Development Agency. Ms. McKinney Cherrys diverse background includes over 25 years of executive experience across the private sector, public sector, and university settings including appointments by the Governors of New York and Delaware. Her service on numerous local, regional, and national Boards includes Corning Community College Regional Board of Trustees, CCS Workforce Investment & Opportunity Board, the Southern Tier Central Planning Council, Locate Finger Lakes!, Erie Canal Heritage Fund, Watkins Glen Area Chamber of Commerce, Regional Energy and Economic Development Corporation, to name a few. As a certified economic developer with fellow member status, she also serves on the International Economic Development Council Accreditation Committee. When she manages to pull herself away from doing the work she loves and for which she has an unwavering commitment, you can find her riding her BMW motorcycle, beekeeping, working with raptors, and spending time on the golf course. She currently resides in Watkins Glen with her husband, Phil, her corgi, Winston, and their chickens, Emily, Lucy, and Ethyl. Destination on the Left is joined by Judy McKinney Cherry, a seasoned economic and community development professional with a wealth of experience in the travel and tourism sector. She currently serves as the Executive Director of the Schuyler County Partnership for Economic Development, as well as the CEO, CFO of the Schuyler County Industrial Development Agency. Judy has a deep understanding of the role travel and tourism plays as an economic driver in destinations across the country. On our podcast, she joins us to share her story, highlighting the importance of housing in economic performance, and mapping out her collaborative framework as it relates to our 3C's. What You Will Learn: Travel and tourism's role as an economic driver in communities across the country Why housing is critical to the performance of any economy Judy's experience with collaboration, and how it ties into our 3C's framework How Judy's public/private sector perspectives and experience with data influence her decisions Why we need to approach tourism as so much more than promoting/marketing a destination What Judy has done to help her organization stand out from the pack How Judy's team has used creativity and collaboration to navigate crises How the pandemic has leveled the playing field in travel and tourism Tourism is Part of the Economic Fabric Judy McKinney Cherry is a seasoned economic and community development professional with a wealth of experience in the travel and tourism sector. She currently serves as the Executive Director of the Schuyler County Partnership for Economic Development, as well as the CEO, CFO of the Schuyler County Industrial Development Agency. Judy has a deep understanding of the role travel and tourism plays as an economic driver in destinations across the country. On our podcast, Judy joins us to share her story, highlighting the importance of housing in economic performance, and mapping out her collaborative framework as it relates to our 3C's. More Than Marketing Judy is extremely data-driven in her approach to strategy, and she views tourism as an economic driver. It is part of the economic fabric of every community, which is why tourism boards and organizations are so much more than marketers alone. If you look at tourism as an entire industry instead of a means of promoting your destination, then you will be able to thrive collectively. Tourism is not a subsect of economic development, it is part of it. And it is a way for communities to engage travelers in ongoing relationships that lead to potential opportunities for growth. Planning for What-If Scenarios In travel and tourism, Judy is always planning for the what-if scenarios. COVID is a good example because the entire industry transformed overnight. When destination marketers are only focused on promoting a destination, there is virtually nothing for them to do in a situation like this. But when they operate as an integral part of a destination's economic development, they can help fill in the gaps wherever it is necessary. The essence of creativity is problem-solving. When you combine that with collaboration and a willing network of organizations that have a location's best interest in mind, disaster scenarios are easier to manage. Website: www.flxgateway.com LinkedIn: https://www.linkedin.com/in/judy-mckinney-cherry-cecd-fm-49a2991/ Facebook:https://www.facebook.com/schuylercountypartnership/ Twitter: https://twitter.com/jmcherry Episode Transcript We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more of. Here is a quick tutorial on how to leave us a rating and review on iTunes!: https://breaktheicemedia.com/rating-review/

In our solocast episode of Destination on the Left, we share some exciting new content in an episode format we've never done before. Nicole Mahoney does an exclusive table read of her keynote speech about world-changing collaborations. During the podcast, She provides a refined perspective on the importance of collaboration in the travel and tourism industry. Collaboration will play a significant role in the recovery of our industry, and we compiled numerous conversations with other industry experts so we could share the overarching sentiment with you. What You Will Learn: Nicole's keynote speech on world-changing collaboration Why travel and tourism will bounce back stronger than ever How we can master the art of collaboration to keep travel alive in the "new normal" How to apply the 3 C's of Collaboration framework Why we need to have a collective vision to have a successful recovery Examples of world-changing collaboration lived out by other travel and tourism professionals How tourism marketers have leveraged digital media to collaborate Collaboration During Economic Recovery In our solocast episode of Destination on the Left, we share some exciting new content in an episode format we've never done before. Nicole Mahoney does an exclusive table read of her keynote speech about world-changing collaborations. During the podcast, She provides a refined perspective on the importance of collaboration in the travel and tourism industry. Collaboration will play a significant role in the economic recovery of our industry, and we compiled numerous conversations with other industry experts so we could share the overarching sentiment with you. We Will Bounce Back Stronger Than Ever For a long period after 9/11, people were afraid to fly, afraid to travel to big cities, and afraid to gather for large group events. Sounds familiar right? At the time it was hard to imagine the travel and tourism industry ever recovering from such a devastating impact. Through that world-shaking event, then the great recession, and now the global pandemic resulting from COVID-19, the travel industry has and will continue to prevail. It will bounce back stronger than ever, and sometimes we forget that—while history doesn't always repeat itself—it often rhymes. The Art of Collaboration It is overwhelming to look at what has happened to our industry knowing there is no clear end in sight, but we are in this together. If we can master the art of collaboration, we will find new ways to keep travel and tourism alive in the "new normal" that awaits. Adversity creates pressure and urgency that stimulates creativity and brings out the best our minds have to offer. Never let that go to waste. Take advantage of the opportunity to band together with our industries brightest minds and lead the world out of this. Collaboration is truly an art, and by harnessing its power, we will come out better than before. Email: nicole@breaktheicemedia.com Website: www.destinationontheleft.com/summit Website: https://breaktheicemedia.com/ Twitter: @Break_TheIce Facebook: @BreakTheIceMedia Additional Resources: Strategy Meeting Agenda Book: Traction by Gino Wickman SWOT Analysis Worksheet Pros and Cons of WFH Communication: Creating World-Changing Collaborations We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more of. Here is a quick tutorial on how to leave us a rating and review on iTunes!: https://breaktheicemedia.com/rating-review/

As America's Road Trip Expert, Dr. Forbes has traveled by car in all 50 states, enjoying hundreds of scenic byways and scenic drives passing through thousands of historic towns. Her love of the road trip began at age 7 and even her High School was on a Scenic Byway. After a career in architecture and facility management, ending at The World Bank in Washington, DC, she was able to transform her love of the road trip into a successful career. Since beginning to develop road trips and driving travel packaging for destinations throughout the United States, Dr. Forbes has assisted over 300 locations to develop and promote new travel products in their areas. While managing an international inbound tour operator, she included scenic byways in every possible driving trip for overseas visitors. Even though Dr. Forbes still assists destinations and regional locations to develop road trip experiences, more recently she contracted to take on the role of Director of Development and Marketing for the National Scenic Byway Foundation, and also the management of the effort to develop a comprehensive website to include all scenic byways and scenic roads throughout the United States. In addition to those roles, she serves as Professor of Destination Management and Marketing for the Temple University Masters in Travel and Tourism program. Dr. Forbes is conversant with the economic impact of Scenic Byways and scenic roads along with methods to create economic development in areas where it is hardest to come by. Her unique background in working on all sides of the equation – developing road trip experiences for the travel sellers and selling road trips as the head travel agent, holding an IATA number to travel buyers, plus teaching the subjects and working in economic development delivers a comprehensive perspective on what today's visitors need and want and what travel sellers must do to respond, not found anywhere else. She holds a Bachelor of Fine Arts and Master of Art and Architectural History from the University of Wisconsin, a Doctorate in Environmental Planning from Union University, a Certificate in Digital Marketing from the University of Illinois, and is currently working on an MBA at Taft University. Destination on the Left is joined by Dr. Maree Forbes, Director of Development and Marketing for the National Scenic Byway Foundation. As America's Road Trip Expert, Dr. Forbes has traveled by car in all 50 states, enjoying hundreds of scenic byways and scenic drives passing through thousands of historic towns. On our podcast, Maree shares her story and talks about the importance of scenic byways to the small towns and communities that they encompass. She also discusses the use of storytelling to create visitor experiences, and the importance of collaboration in travel and tourism. What You Will Learn in This Episode: Dr. Forbes' journey into the travel and tourism industry The importance of scenic byways to the small towns and communities that they encompass How Dr. Forbes creates itineraries based on visitor experience How Dr. Forbes drove international travel through America's scenic byways and drives How storytelling enhances the ability to build visitor experiences What Dr. Forbes has done to target different demographics with her travel experiences The importance of creativity and collaboration in building road trip experiences The National Scenic Byway Foundation Dr. Maree Forbes is the Director of Development and Marketing for the National Scenic Byway Foundation. As America's Road Trip Expert, Dr. Forbes has traveled by car in all 50 states, enjoying hundreds of scenic byways and scenic drives passing through thousands of historic towns. She has assisted over 300 locations to develop and promote new travel products in their areas. And her experience spans every piece of the equation. On our podcast, Maree shares her story and talks about the importance of scenic byways to the small towns and communities that they encompass. Preserving the Beauty Dr. Forbes designs unique road trip experiences for scenic byways and scenic drives in conjunction with The National Scenic Byway Foundation, an organization that picked up the pieces when federal funding was cut. She and her team are looking for ways to promote these one-of-a-kind travel routes on one central platform so they can fund preservation efforts and maintain the irreplicable beauty of the byways and scenic drives for generations to come. You can't just build a new one when the beauty is destroyed, so these efforts are critical to locations across the country. The Personal Travel Portfolio Building these unique road trip experiences for a broad spectrum of travelers requires a lot of creativity. As competitive as the travel and tourism industry can be, Dr. Forbes had to figure out how to elevate the road trip. It was a challenge to inspire visitors to take the scenic route instead of flying to a destination and flying back, but she had a lot of success targeting international travelers with her "personal travel portfolio." Many international travelers wanted to rent a car when they got to America, but with the grandiosity of the U.S., they didn't quite know where to start. This program had a story for each day of travel, with detailed information about things to see and do that would make their trip more satisfying. And the use of creativity to turn driving into a travel experience did so much for scenic byways and drives around the country. Website: https://nsbfoundation.com/ LinkedIn: https://www.linkedin.com/in/maree-forbes/ Facebook: https://www.facebook.com/NationalScenicBywayFoundation/

While owning an ad agency was never in her dreams, Ginna Royce can't think of a better way to spend her life–with the exception of being the next Food Network star! The opportunity to experience different industries, personalities, and technology through her clients is an amazing part of every day; the chance to share this with her husband–my partner–is a blessing. She has deep West Virginia roots but was raised in northern Virginia. WVU provided a phenomenal Journalism education and she landed at the Dominion Post right after graduation. A short stint with an ad agency had her hooked on the culture but it was a client that forced her hand…he canceled his contract with the firm and told her to call him when she got her own office. She never looked back. They cut their teeth on 18 hour days and lots of retail for the first 15 years, the last eight have included service and manufacturing industries along with international marketing. Delbert and Ginna developed a wanderlust recently that has taken them to Tahiti, Australia, New Zealand, Fiji, and Africa. And there's still a lot to see. With three dogs and a cat, time at home is complete. Ginna has a passion for this business…better yet, she has lifelong friends that entered her life disguised as clients and employees. It doesn't get better than that. Destination on the Left is joined by Ginna Royce, the CEO and Creative Director at BlaineTurner Advertising. BTA focuses on providing an honest, eye-opening approach to marketing, where research, strategy, and creative work in perfect unison. When we learned about Ginna's work with the CVB in her region of West Virginia, we knew she would bring a ton of value to the table. On our podcast, Ginna shares her journey into the travel and tourism industry, and her unique approach to marketing in this niche. The Evolution of Tourism Marketing Ginna Royce is the CEO and Creative Director at BlaineTurner Advertising. BTA focuses on providing an honest, eye-opening approach to marketing, where research, strategy, and creative work in perfect unison. When we learned about Ginna's work with the CVB in her region of West Virginia, we knew she would bring a ton of value to the table. On our podcast, Ginna shares her journey into the travel and tourism industry, and her unique approach to marketing in this niche. She explains what DMOs can do to generate more leads and maximize the results of their campaigns. And she also talks about how her agency is using collaboration to serve a CVB that now includes three counties. No Experience Wasted BlaineTurner was founded in 1986, and as you can imagine, a lot has changed in advertising/marketing in the last thirty-four years. Having that perspective enables Ginna to think critically about every business problem that her clients and prospects bring through BTA's doors. In addition to that, her agency has served many industries outside of tourism like healthcare and manufacturing. Their broad spectrum of work means they can adapt quickly in the ever-changing market place as new channels, consumer behaviors, and industry trends arise. In travel and tourism, that is an important agency trait now more than ever. Brand Positioning in Travel and Tourism When your agency can navigate the challenges of a changing advertising landscape, you build trust that leads to long term relationships. A great example of this is BlaineTurner's relationship with the Visit Mountaineer Country CVB. The organization has been working with BTA since its inception in 1986, and together they have worked through an expansion to three counties, as well as a complete rebranding of the CVB in 2019. Brand positioning is a major topic of discussion in travel and tourism. And Ginna's ability to cater to visitors and stakeholders alike has enabled her clients to speak to multiple audiences while remaining effective. From giveaways to creative campaigns, BTA continues to find new ways to generate interest among different demographics. Website: www.blaineturner.com LinkedIn: https://www.linkedin.com/in/ginna-royce-9067b25/ Facebook: https://www.facebook.com/ginna.royce Twitter: @GinnaBTA

Greg DeShields currently serves as the Executive Director at PHLDiversity a business development division of the Philadelphia Convention and Visitors Bureau. As Executive Director of the Philadelphia Convention and Visitors Bureau PHLDiversity, Greg is responsible for developing and implementing plans, strategies, and initiatives specifically designed to raise Philadelphia's image as a diverse multicultural destination leading to hotel room nights and economic impact for the region. Greg is a graduate of Johnson & Wales University Providence, Rhode Island, with an A.S. Degree in Hotel & Restaurant Management; and B.S. Degree in Hospitality Management. His professional development includes a certification from the Institute for Diversity, Urban League of Philadelphia, Leadership Forum, Leadership Philadelphia, and Greater Philadelphia Leadership Exchange. Destination on the Left is joined by Greg DeShields, the Executive Director at PHLDiversity. PHLDiversity is a business development division of the Philadelphia Convention and Visitors Bureau that develops and implements plans, strategies, and initiatives specifically designed to raise Philadelphia's image as a diverse multicultural destination. During our conversation, Greg talks about why it is so important for businesses to create a strategy for diversity, equity, and inclusion in their organizations AND communities. Then he explains what it takes to implement the strategy for long-term results. What You Will Learn in This Episode: Greg's journey into the travel and tourism industry How multiculturalism has a financial impact on destinations How DEI continues to evolve as time moves forward Why DEI (diversity, equity, and inclusion) is a marathon, not a sprint The business case for creating a DEI strategy How to foster community participation and involvement for diversity, equity, and inclusion Why proactive strategy and planning is better for DEI than taking a reactive approach How a collaboration between PHLDiversity and a local LGBT chamber led to new revenue and business for both organizations How podcasting ties into the work that PHLDiversity does The Expansion of DEI in Travel and Tourism Greg DeShields is the Executive Director at PHLDiversity, a business development division of the Philadelphia Convention and Visitors Bureau. He is responsible for developing and implementing plans, strategies, and initiatives specifically designed to raise Philadelphia's image as a diverse multicultural destination leading to hotel room nights and economic impact for the region. During our conversation, Greg talks about why it is so important for businesses to create a strategy for diversity, equity, and inclusion in their organizations AND communities. Then he explains what it takes to implement the strategy for long-term results. The Evolution of Multiculturalism After Greg spent some time getting settled in his career, he started to understand the economic impact that multiculturalism had on destinations across the globe. But once he moved from the board of directors to a leadership position in PHLDiversity, he started working to expand the table beyond culture. It embraced all communities like women and LGBT, and DEI (diversity, equity, and inclusion) continues to evolve over the years. Now, Greg and his team are focused on eliminating barriers and creating access for people of color. Creativity and DEI Normally we talk about examples of creativity used to promote diversity, equity, and inclusion in the travel and tourism industry. But in this case, the PHLDiversity organization is an example in and of itself. The organization has been around for over 30 years, and in the late 1980s, Philidelphia was not known as a tourist destination. When Atlantic city started to gain notoriety, the city needed to find a way to engage diverse communities as gaming expanded. This led to the formation of a new organization that brought black voices into the discussion. Community participation has been a key part of their work to this day, and PHLDiversity continues to engage the local population in new and innovative ways. Website: https://www.discoverphl.com/phldiversity/ LinkedIn: https://www.linkedin.com/in/gregdeshields https://www.linkedin.com/company/philadelphia-convention-&-visitors-bureau/ Facebook: https://www.facebook.com/discoverPHL Twitter: @gregdeshields7 @discoverPHL Podcast: https://www.discoverphl.com/meet/phldiversity/podcasts/ Episode Transcript We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more of. Here is a quick tutorial on how to leave us a rating and review on iTunes!: https://breaktheicemedia.com/rating-review/

Cindy Rodriguez is the Co-Founder of Adirondack Diversity Solutions, a Human Resources consulting firm focusing on diversity and inclusion within the workforce and beyond. Adirondack Diversity Solutions works with organizations to create and execute initiatives that share the organization's vision, support its mission, and live its values through forward-leaning innovations that materialize the social and economic benefits of a diversified workforce and client base. With over ten years of Human Resources experience spanning across industries, Cindy delivers innovative human resources solutions that promote transparency in policy and procedures, communication strategies, community engagement, all while embracing and embedding diversity, equity, and inclusion into organizational values, culture, policies, and practices. Destination on the Left is joined by Cindy Rodriguez, Co-founder of Adirondack Diversity Solutions. Her company is an HR consulting firm that designs and implements initiatives around their clients' visions, missions, and values. As a result, they can capitalize on the social and economic benefits of a diversified work environment. With over ten years of human resources experience, Cindy delivers innovative human resources solutions that promote transparency in policy and procedures, communication strategies, community engagement. On our podcast, Cindy explains how this approach to HR ties into the ideas of diversity, equity, and inclusion. What You Will Learn in This Episode: What is is like to be "one of a few" Why there is a lack of representation in consumer campaigns What travel and tourism professionals can do to improve engagement with diverse audiences The work Cindy's team is doing to promote diversity, equity, and inclusion in the workplace Why intentionality is such a powerful tool for travel and tourism professionals Using Creativity and Collaboration to Address Racism Cindy Rodriguez is the Co-founder of Adirondack Diversity Solutions, an HR consulting firm that designs and implements initiatives around their clients' visions, missions, and values. With Cindy's expertise, Adirondack's clients can capitalize on the social and economic benefits of a diversified work environment. Cindy has over ten years of human resources experience, and she delivers innovative HR solutions that promote transparency in policy and procedures, communication strategies, community engagement. On our podcast, Cindy explains how this approach to HR ties into the ideas of diversity, equity, and inclusion. "One of a Few" Cindy is a first-generation Latina, and her love for travel and tourism was sparked by the annual trips to her parents' home countries as she grew up in the United States. Through her experiences, however, Cindy often found herself feeling that she was "one of a few," and that sparked her passion for the work with diversity, equity, and inclusion that she does today. Wanting those things is not enough. So Cindy partnered with Dr. Donathan Brown to help other organizations carry out those beliefs. From policies and procedures to recruitment and retention, they help clients engage communities of color to create more comprehensive products, programming, and outreach strategies. Driving Community Engagement Throughout her career, Cindy and Dr. Brown have relied heavily on creativity and collaboration to address racism in local communities. The Adirondack Experience and The Cooperstown Friends of The Village Library are two great examples. ADS has partnered with them to help tourism leaders of color share their journeys and visions for the future. While they're helping to put the spotlight on this demographic, they are also engaging the community as a whole with a unique, action-oriented dialogue. The power of creativity and collaboration is limitless, even in unprecedented times. Website: https://www.adkdiversity.com/ LinkedIn: https://www.linkedin.com/in/cindy-rodriguez-ads/ https://www.linkedin.com/company/adirondack-diversity-solutions/ Facebook: https://www.facebook.com/adkdiversity Twitter: https://twitter.com/AdkDiversity https://twitter.com/c_rodriguez07 Episode Transcript We value your thoughts and feedback and would love to hear from you. Leave us a review on your favorite streaming platform to let us know what you want to hear more of. Here is a quick tutorial on how to leave us a rating and review on iTunes!: https://breaktheicemedia.com/rating-review/