No Hacks: Web Strategy for the AI Age

Oliver Palmer is an Experimentation Practitioner and  Conversion Rate Optimisation consultant. He’s worked with T-Mobile, Kmart Australia, Nissan and The Telegraph in scaling optimisation programs and embedding the discipline of data-driven experimentation. In this episode, we talked about his unpopular take on heatmaps, why they don't mean anything and what you should focus on instead. He also answered questions from the community:David Mannheim: Why are heat maps seen as so prolific within the industry? Are you assuming the client side of the industry (retailers etc) need further education? Juan Mendoza: Should the practice of optimization in businesses reflect scientific practice?Slobodan Manic: Do you think it's possible to start and grow a career in experimentation without working on a larger team at some point? Asking because he had such roles before going solo?Links in the episode:https://www.oliverpalmer.comhttps://www.linkedin.com/in/ollee/If you learned something new today, we would appreciate it if you can leave us a review on your favorite podcast platform.No Hacks is a podcast about web performance, technical SEO, and the agentic web. Hosted by Slobodan "Sani" Manic.

Jeremy Epperson is the Chief Growth Officer of Conversion Advocates. He has helped deliver Conversion Rate Optimization & Experimentation programs for some of Silicon Valley's most renowned startups and brands like Disney, Square, Twilio, SurveyMonkey and more. In this episode, we talked about optimizing the touchpoints in your customer journey. Jeremy shares his four-phase customer journey model and ways to understand your customer sentiment.He also answered questions from the community:Sina Fak: What role does Customer, Business, and Market Intelligence play in optimizing the customer buying journey? Rishi Rawat: What’s one thing you’ve reversed your thinking on?LeAnn Reyes: What is the biggest fail you’ve ever experienced, and how did you overcome it?Luka Nikolic: You mainly work with startups and fast moving organizations, but do you have any advice for CROs working in large, established organizations? How can they demonstrate the value of journey mapping and get executive buy-in and funding for doing more customer research if the brand they work for is already a market leader?Links in the episode:https://www.linkedin.com/in/jeremyepperson/https://conversionadvocates.com/If you learned something new today, we would appreciate it if you can leave us a review on your favorite podcast platform.No Hacks is a podcast about web performance, technical SEO, and the agentic web. Hosted by Slobodan "Sani" Manic.

We made it to our 50th episode! In this special episode, we talked about superpowers and what we will change online if we have them. Hint, we discussed websites, e-commerce and privacy. Also, a tv series you shouldn’t miss! If you have been listening to us, thank you and we appreciate your support!If you learned something new today, we would appreciate it if you can leave us a review on your favorite podcast platform.No Hacks is a podcast about web performance, technical SEO, and the agentic web. Hosted by Slobodan "Sani" Manic.

Shiva Manjunath, a Senior Experimentation Strategist at Speero and a ‘test to learn’ optimizer. He’s worked on teams spanning from B2B (Gartner) to B2C (Norweigan Cruise Line, Edible Arrangements) and focuses experiments on driving high business value and impact. If you want to learn about the right ways to run an experimentation program, this episode is for you. Shiva shares the purpose of a mature experimentation program, why test to learn is the better approach and how to avoid being subjective when running experiments.Shiva also answered questions from some of our listeners/network:Amrdeep Athwal: When do you think an organization is mature enough to require or need to start investing in building their own tools e.g. Their own analytics, testing or insight tools?Daniela Marquez: If not CRO, what field would Shiva spend his time in and why?Ben Labay: Do you enjoy running programs (metrics = test velocity and results) more vs actively shaping the program itself (metrics = program efficiency)?Links in this episode:https://www.linkedin.com/in/shiva-manjunath/https://speero.com/If you learned something new today, we would appreciate it if you can leave us a review on your favorite podcast platform.No Hacks is a podcast about web performance, technical SEO, and the agentic web. Hosted by Slobodan "Sani" Manic.

Jon Ivanco, customer experience consultant and co-founder of Formtoro, helps e-commerce teams collect consented zero-party data. He explains why timing and intent matter more than volume. Hear practical fixes for Amazon leakage, how live in-signup questions boost capture, and using explicit answers to power ads, personalization, and smarter discount strategies.

Eden Bidani is a conversion copywriter and acquisition strategist with over a decade of experience helping SaaS, tech and e-commerce businesses drive crazy-growth. In this episode, we talked about what makes a thumb-stopping headline and why the goal of your ad is not to sell. Eden shares her proven 12-step framework for converting cold traffic into customers and also answers some copywriting questions from the community.Links in this episode:https://www.linkedin.com/in/edenbidani/https://greenlightcopy.com/If you learned something new today, we would appreciate it if you can leave us a review on your favorite podcast platform.No Hacks is a podcast about web performance, technical SEO, and the agentic web. Hosted by Slobodan "Sani" Manic.

In this episode, we went in a different direction and talked about some of the failures we had at work. As you know, not everything goes well even if we planned for the best. Sometimes, things blow up and it’s all about how you respond to it and the lessons we learned in the process.Links in this episode:https://www.nohacksmarketing.com/podcast/e-a-t-content-strategy/If you learned something new today, we would appreciate it if you can leave us a review on your favorite podcast platform.No Hacks is a podcast about web performance, technical SEO, and the agentic web. Hosted by Slobodan "Sani" Manic.

In our finale episode for 2021, we asked 5 experts about the biggest things that happened in their field this year. They also shared their predictions on what marketers should focus on in 2022.Brent Csutoras, Digital Marketing Strategist, talked about Online MarketingKelsey Jones, SEO Content Leader, shared her thoughts about Content MarketingJason Barnard, The Brand SERP Guy, discussed SEO StrategyTomek Rudzki, Head of R&D at Onely, talked about Tech SEOJon MacDonald, Founder of The Good, shared his insights about E-commerce and CROLinks in this episode:https://www.linkedin.com/in/brentcsutoras/https://www.linkedin.com/in/kelseychildress/https://www.linkedin.com/in/jasonmbarnard/https://www.linkedin.com/in/tomekrudzki/https://www.linkedin.com/in/jonnymac/If you learned something new today, we would appreciate it if you can leave us a review on your favorite podcast platform.No Hacks is a podcast about web performance, technical SEO, and the agentic web. Hosted by Slobodan "Sani" Manic.

In this episode, we recapped the 3 things that happened in marketing that we cared about the most. We talked about the movement to a more privacy-focused world, the page experience update and the dramatic rise in demand for Technical SEO. And since it's the end of the year, we had a fun chat about our guests, why we started the podcast and a special year-end podcast! Links in this episode:https://www.nohacksmarketing.com/podcast/024-two-more-years-of-cookies-and-other-privacy-news/https://www.nohacksmarketing.com/podcast/032-can-privacy-and-personalization-co-exist-a-deep-dive-into-zero-party-data/https://www.nohacksmarketing.com/podcast/022-google-rolls-out-page-experience-update-what-you-need-to-know/https://www.nohacksmarketing.com/podcast/042-key-insights-from-the-2021-state-of-technical-seo/If you learned something new today, we would appreciate it if you can leave us a review on your favorite podcast platform.No Hacks is a podcast about web performance, technical SEO, and the agentic web. Hosted by Slobodan "Sani" Manic.

Juliana Jackson is currently the customer marketing and community manager at CXL, she was previously chief growth officer at Omniconvert, more popularly known as the CLV lady, and a serial intrapreneur with more than a decade of experience leading sales and marketing in B2B and E-commerce.In this episode, we talked about retention, why people don’t care about it as much as we should and using first-party data to fuel customer retention. Juliana also answered questions from some of our listeners and her network:Luka Nikolic: How would you quantify and attribute the impact of longer-term initiatives such as branding and community building to improved customer retention?Lorenzo Carreri: What survey questions should you ask to understand how retention can be improved?Jon Ivanco: Does AOV really matter, especially on the first purchase?Links in this episode:https://www.linkedin.com/in/theclvlady/https://cxl.com/institute/programs/foundations/https://twitter.com/theclvladyIf you learned something new today, we would appreciate it if you can leave us a review on your favorite podcast platform.No Hacks is a podcast about web performance, technical SEO, and the agentic web. Hosted by Slobodan "Sani" Manic.