Keys To The Shop : Equipping Coffee Shop Leaders

On this edition of Founder Friday we go to a small town in rural Kentucky to hear about Katie Startzman's venture into bagels, coffee, and the adventures of business ownership! You will leave this conversation energized and encouraged as she shares the details of how she made her vision a reality in Berea, KY. We talk about hiring, researching your business ideas, how to be ok with spending money, and a lot more. I know you are going to get something valuable form this conversation. Enjoy! Links: www.nativebagel.com Native Bagel Facebook Instagram email: katie@nativebagelcompany.com Related Episodes: KTTS 022: Collin Harmon of 3fe Coffee Resources Mentioned: E-Myth Revisited by Michael Gerber Restaurant Succes by the Number by Roger Fields Setting the Table by Danny Meyer

Fear, frustration, stress...we all have experienced one or more of these feelings when we deal with groups in the cafe. Be they a family, friends, or study group we can sometimes have trouble managing the group dynamic and the chaos that can often accompany it. In spite of all this though the group does not represent a hurdle to jump over But an opportunity to embrace! On todays show we answer a question sent in by a KTTS listener on how to effectively manage this very thing. Be prepared to walk away empowered to view groups in a new light. Enjoy! Books recommended: - Setting the Table: Danny Meyer Related Episodes: - Ep: 030: Casey Underkoffler / Matching Your Service to Your Quality

Being a new barista can be both very exciting and VERY stressful. There is an almost never ending list of policies, recipes, practices, and rules that make up this new work of cafe service you are now immersed in. On today's show you and I talk about some essential tips that will help you not only navigate you first few weeks on the bar but advice that will help guide you throughout your entire career. If you are a manager this episode is great to share with your new staff and even some of your veteran employees. Enjoy! -Chris Resources mentioned LINKS: EP 28 "Why It's OK to be the Boss" Model Health Show -Shawn Stevenson "Mindset" -Dr. Carol Dweck It's OK to Manage Your Boss-Bruce Tulgan www.keystotheshop.com

In coffee service we pour over the details of the coffee's quality in great detail. Often though we can over look the details that make up a complete coffee experience. The way customers experience our coffee, in no small part depends on how we have looked after the fine points of service in how we present the ourselves, space, and the coffee itself. Today we talk with Casey Underkofler, Assistant General Manager at The Bachelor Farmer Cafe in Minneapolis, MN to get some practical and actionable tips on how we can match our service to our quality. Enjoy! Links for this Episode: The Bachelor Farmer Cafe Barista Magazine Article: All the Little Things (Search the April/May Issue) "Mindset" -Dr. Carol Dweck Related Episodes: KTTS 007 : 4 Keys to an Effective Checklist KTTS 016 : Raising the Bar on Your Customer Service / Michael Butterworth

The SCAA (Specialty Coffee Association of America) and the SCAE (Specialty Coffee Association of Europe) have recently merged to form the SCA (Specialty Coffee Association) but what does that mean for those of use who work in retail? What are the plans and goals of the SCA when it comes to their retail members? Is joining the Association something you should do for yourself or for your business and staff? In this week's episode we talk with SCA Vice President Heather Perry to get more details about what to expect and how we might participate. I believe you will gain a lot of clarity from this episode as Heather lays out all that has been going on and what is in store. Enjoy! Heather Perry, Vice President of the SCA, is also a 2 Time U.S. Barista Champion and 2nd Place world Barista Championship finalist. She is Vice President of Klatch Coffee, a 20 year old California based roaster/retailer and has served in association leadership positions for over 12 years. Helpful Links: Heather's Email: Heather@klatchroasting.com Ellie Hudson's Email: ellieh@sca.coffee www.sca.coffee www.Klatchcoffee.com https://sca.coffee/education-1/ www.keystotheshop.com

Today we are talking with noted author, speaker, and researcher, Bruce Tulgan about his powerful book, "It's Ok to be the Boss". We talk about the myths that managers believe that lead to what Bruce calls "The Under-Management Epidemic" and the very practical and simple solutions we can employ to become a great boss, truly empower our people, gain clarity, and create a great work culture at your coffee bar. This book has had a huge impact on me and I know you will also be impacted and pushed toward being a great boss. I hope this interview is on,y the beginning for you. Enjoy! LINKS: brucet@rainmakerthinking.com WWW.RAINMAKERTHINKING.COM RELATED/MENTIONED EPISODES: KTTS 021: How to Leverage Your Performance Review KTTS 003:Pete Licata:The role Of Mentorship in Specialty Coffee Resources: www.keystotheshop.com

It's Founder Friday #5 !!! Today we get to talk with Chelsey Walker-Watson, co-owner of Slate Coffee Roasters / a family owned roaster/ retailer in Seattle, Washington. We discuss her amazing 2nd place U.S. Brewers Cup Competition routine, How she got into the coffee industry, the story of Slate Coffee, how they run things, their expansion, and the values that drive them. Slate is a true gem in the coffee industry and after hearing from Chelsey today you will no doubt be encouraged and also be looking for an excuse to go out and visit their shops for more inspiration. Enjoy! WWW.SLATECOFFEE.COM Instagram: @slatecoffee Chelsey's Brewers Cup Routine is at 9min 40sec in HERE Episodes Mentioned: The Coffeetographer: http://www.keystotheshop.com/podcasts/24-2/

Roasters are the heart beat of specialty coffee. They transform the fruit of so many peoples labor into the coffees we know and love. Today we get to hear from none other than the new U.S. roasting Champion himself, Mar Michaelson! Mark is the Head Roaster at Onyx Coffee Lab in NW Arkansas and in this episode he shares about his origin story, his competition experience, and then we talk about 5 things he want us to know from his perspective as a roaster. Such a great conversation and i know you will appreciate roasters even more. Enjoy! LINKS: Mark@onyxcoffeelab.com IG: @Mark_michaelson www.onyxcoffeelab.com

Training. At some point in your coffee career you will be called on to train or teach in some form. As well as we might know the craft of coffee, it is often the case that we struggle to find the best way to teach that craft. If you are at all interested in learning how to become a better trainer or educator then this show is going to prove indispensable. To help us explore these things I am thrilled to welcome Dave Stachowiak of the Award winning podcast: Coaching for Leaders to the Show! We talk about the difference between knowing a skill -vs- teaching it, insights to help you develop yourself as a leader, and 5 steps that provide a framework that will help you master the art of training! Daves Website: www.coachingforleaders.com Episodes related to this: CFL 289: How to Lead Part Time Staff w/ Chris Deferio http://coachingforleaders.com/podcast/289/ CFL 237: These Coaching Questions Get Results w/ Michael Bungay Stainer http://coachingforleaders.com/podcast/237/ CFL 190 : How to Improve Your Coaching Skills w/ Tom Henschel http://coachingforleaders.com/podcast/190/ CFL 196 : Marshall Goldsmith on Triggers : Creating Behavior That Lasts http://coachingforleaders.com/podcast/196/ Books: The Coaching Habit by Michael Bungay Stainer The Power of Habit by Charles Duhigg

Cheremelle D. Edwards, Founder of "The Coffeetographer" joins us today to talk about all she has learned and observed through her work documenting arts and culture through the lens of specialty coffee. We talk about the critical role of the small independent cafes, her favorite experiences, what she sees as the future of specialty coffee culture, and what we should focus on to continually provide a great specialty experience in our shops. As she says on her sight, Chermelle loves coffee, but she loves coffee shops even more & I know you're going to love this conversation! Enjoy! Chermelle Links: TWITTER INSTAGRAM THE COFFEETOGRAPHER www.keystotheshop.com