The DEX Show: A Show for IT Change Makers

Between chatbots capable of writing entire articles and apps that can churn out unique, beautifulvisual art in seconds, several innovations over the past year have turned up the volume on aclassic question – when does AI go too far?We break down that question and more on this week’s Reality Bytes, as writers Sam Holzmanand Megan Brake are joined by technologists Dina Elshawaf and Oriana Ott to explore theemergence of generative AI, discussing:How today’s creatives are actually using tools like DALL-E and ChatGPT.The impact of generative AI tools on IT scripts and workflows.What the future of machine-assisted work might look like.For more amazing DEX content, including podcasts, articles and exclusive research, head overto the DEX Hub (dex.nexthink.com).To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast onApple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop and can’t see the links? Just search for Digital Employee Experience inyour favorite podcast player.

In today’s episode, Tom and Tim meet Robert Cooke (CTO and Founder, 3Forge), for an absorbing chat about the changing technological face of the finance sector.The guys cover a lot of interesting ground, from complexity, regulations and IT in financial services companies, to new technologies and thei potential impact on this highly regulated industry, to the future of crypto after 2022’s dramatic market crash.For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

Reality Bytes is back with a special trends and predictions episode from the team – who consider the future of workplace VR, industry-specific cloud services, IT automation and more in a hilarious and lively start to the new year.Journalist Sam Holzman delivers the predictions, while technologists Oriana Ott and Dina Elshawaf, alongside hosts Tom McGrath and Tim Flower, decide what to make of them…Watch Darren Wright on IT automation at Honeywell here.For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

If your average primary care physician did everything they were expected to do over the course of a day, their day would be 25 and a half hours long. Because of the impossible workload, anything that can be done to streamline proper operation must be a top priority — helping clinicians get back to what’s important: Patient care. In today’s episode, we chat with Jonathan Butz, Healthcare Director at Nexthink, about how technology is helping enable more streamlined processes within healthcare.We discuss:The challenges of technology in healthcareFocusing on the needs of the healthcare employeeHow intelligent solutions can help improve the efficacy of healthcareFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

For the final time in 2022, welcome back to Reality Bytes!Over the last eleven episodes, Nexthink’s top technologists and journalists have brought forward and debated the hottest topics and most urgent trends in the world of DEX. Now it’s time to look back on the entire year and answer: What’s the story of 2022 as a whole?From DEX going mainstream to cost reduction becoming priority #1, this year has seen so many trends emerge and transform the workplace as we know it. Listen as writers Megan Brake and Sam Holzman join technologists Oriana Ott and Dina Elshawaf to give their takes on the definitive story of 2022.And don’t worry – the Reality Bytes crew will be back in 2023 with the stories and analysis you need to start the new year strong. Happy holidays and we’ll see you next year!For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

In a world where everything has a lifecycle, what can we do to create greener practices across waste? Circular economics steps beyond measuring carbon emissions and may be the answer to improved sustainability.In today’s episode, we chat with Marvin Nussek, Finance & Indicator Strategist at Circle Economy. Marvin explains the core of circular economics, addresses common misconceptions, and what circular economics looks like across tech.We discuss:Common misconceptions around circular economyThe function of product passportsRe-evaluating values when developing technologyFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

The Genius Bar revolutionized Apple’s physical stores and customer interactions – but can IT departments replicate their success in the modern workplace? Find out in this week’s episode of “Reality Bytes”, where journalists and technologists discuss and debate the topics that matter most in the world of DEX.In this episode, writers Sam Holzman and Sean Malvey are joined by technologist Dina Elshawaf to discuss:· One company’s innovative version of Genius Bar-style IT service in the workplace.· How real and virtual walk-up bars can coexist with rigid IT protocols and service procedures.· Cutting costs without sacrificing DEX through better visibility into software licensing.For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

In today’s episode, we chat with Nancy Goebel, Deputy CEO at the Digital Workplace Group, about digital workspaces — a necessity in today’s world that demands more effort towards employee satisfaction and engagement.   But not everyone is comfortable with this shift from a traditional workspace. It’s why leaders must act as stewards of change if we’re to successfully transition into this new space. We discuss: DWG’s origin and the secret to building community The digital experience from an employee standpoint The uncertainty around the hybrid workspace.    For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

In this episode, writers Sam Holzman and Megan Brake are joined by technologists Oriana Ott and Dina Elshawaf to consider some of the most notable customer presentations from the Experience Everywhere 2022 world tour.Megan picks a fascinating story from the Experience New York, where Gary Sherman from Liberty Mutual shared with his panel how the insurer was able to correlate individual performance at their call-center with DEX – and improve both togetherSam’s selects the ‘Early Milestones on the Path to Proactive IT’ panel (also from Experience New York), featuring Kelley Watson of Southern Company and Mark Milano of Eversource discussing early use cases and quick wins  Here’s where you can find these presentations and more: the Experience Everywhere event on-demand siteFor more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.

This week we bring you another special “live from the road” episode of the DEX Show – as we sat down with Southwest Airlines’ Derek Whisenhunt ahead of his amazing talk at Experience Everywhere in New York City!If you’ve ever wondered what separates a best-in-class airline from the rest of the pack, this episode’s for you. Derek reveals how Southwest has built its reputation for stellar customer experience, as well as:How old-fashioned business models can evolve rapidly in the era of digitization.Why digital employee experience and customer experience are two sides of the same coin.Strategies to improve DEX for employees on the ground and in the air.Want to hear more from Derek? Watch his full presentation on-demand – and be sure to check out the other incredible panels and speeches from Experience Everywhere: New York.For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com)To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.Listening on a desktop & can’t see the links? Just search for Digital Employee Experience in your favorite podcast player.