

The Experience Designers
Steve Usher
Your front row seat to the world of experiences | Bi-weekly episodes
Episodes
Mentioned books

Aug 29, 2023 • 1h
Andre Fangueiro - Making space and managing for design
Design is a buzzword for everything from products to customer- and employee experiences. But beyond that, it is a mindset and skill-set that requires dedicated practice both by individuals and organizations. With Andre Fangueiro we explore different facets of design, from individual behaviors to leadership, career development and organizational structures. What does it actually take to do design (successfully)?
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Aug 15, 2023 • 59min
Ian Golding - Connecting customer & employee experience
As employee experience continues to evolve from buzzword to creating impact inside of organizations. I was curious to explore the world of customer experience. How did they go from buzzword to a discipline, business function and career choice? What learnings can we leverage for the EX evolution? How can we make better use of connecting these two sides of the same coin to bring value to people and business?
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Aug 1, 2023 • 40min
Shani & Steve - 10 lessons from our first year in business together
In this special episode Shani and Steve look back on their first year of running Wonder together and what it means to do life and business in a more human way.They share 10 big lessons they’ve learnt over the course of the year and the different facets of more human.
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Jul 17, 2023 • 1h 10min
Anamaria Dorgo - Building Community
In a quick-paced and demanding work environment, community is something many companies and individuals seek to build - to be less alone, to become more creative, to solve problems more effectively.With Anamaria Dorgo's unique voice and experience in community building, we explore what makes a good community. And how do we go about creating communities that add value to both the people in them and the world around them…
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Jul 3, 2023 • 1h 2min
Theo Smith - Neurodiversity, Inclusion, and Empowerment
Theo Smith brings a unique lens to the workplace in the form of Neurodiversity. If you’re struggling to understand what this is or how it applies to your business - I promise you, it is relevant and already exists in your business. It’s just a matter of whether you understand it, are asking the right questions or prepared to adapt and evolve to it.
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Jun 20, 2023 • 1h 2min
Josh Hammonds - Decoding communication
When we discuss communication we often end up speaking about strategies for talking to people, how we can convey information and create engagement, but we spend less time understanding how that interaction works and how different people both send and receive messages.Together with Josh Hammonds we try to decode different styles of communication and what that means both to how we talk and to how we listen. And we explore if there is even a “right” way to communicate or if we are all simply… different?
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Jun 6, 2023 • 1h 8min
Jim Tamm - Radical collaboration
Our ability to collaborate and collaborate constructively is one of the key predictors of productivity, innovation and success overall. Working well together is not just a set of skills, it is also a mindset. Together with Jim Tamm we explore what Radical Collaboration means and dive into the capabilities we need in order to take radical responsibility for how our teams and collective environments work… Hint, it has everything to do with looking at yourself in the mirror…
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May 24, 2023 • 59min
Dieter Veldsman - Trends shaping employee experience & HR
Dieter Veldsmen is Chief Scientist - HR and Organizational Development at the Academy to Innovate HR based in the Netherlands means he’s perfectly positioned to share insights on the current trends and challenges. Together, we explore the increasing focus and need for more human-centricity, the shifts with labour unrest, and not being heard, resulting in diminishing trust. Moving away from traditional HR operating models, letting go of the past and embracing a new paradigm and ecosystem operating models.
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May 10, 2023 • 1h 2min
Teresa Clark - Revolutionising wellness at work
In environments aimed towards productivity and reaching goals, wellbeing can easily be perceived as a distraction. When in fact, our wellness sets the tone for our relationships, our creativity and our ability to contribute. Together with Teresa Clark, we explore different lenses of wellbeing, such as trust, feedback and creativity and how we can think and act to enable a deeper sense of wellbeing for ourselves and in our workplaces.
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Apr 24, 2023 • 52min
Sally Winston - The evolution of employee listening
Sally Winston from Qualtrics dives into the dynamic world of employee experience. We explore how employee listening has transformed from annual surveys to continuous insights, empowering organizations to make informed decisions on their time, resources, and budget. We also explore how employee experience evolves as a role and function in shaping the future employee journey. Finally, we share valuable and insightful tips for developing your listening program.
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