ILTA Voices

For Episode #6 of the Europe edition of Fresh Voices of Legal Tech, Mercedes Oppon-Kusi, ILTA Community Manager - Europe, and Leanne Williams, founder of InclusiTech and Business Analyst, sit down with Nicola Graham, Co-Founder & Managing Director at Simplify Change Ltd to chat about Adapting to Accelerating Technology Change. They chat about the industry landscape of change management, Nicola’s career, life hacks, and so much more.   About the Series For 2021, the Europe edition of Fresh Voices of Legal Tech is a collaboration between ILTA and InclusiTech with the intention of sharing the different career opportunities in the tech industry that can be accessible for all. Each episode of the podcast will discuss our thoughts and views on the latest hot topics and feature someone from the tech industry to give us a little insight into their role.

Moving to a self-service model for support has many advantages, including faster service for users and fewer redundant tasks for support staff. Over time, a successful self-service model can lead to fewer requests overall, as users learn how to avoid issues and quickly resolve them on their own. In this discussion, we’ll cover how you can shift your firm culture from the traditional deskside white glove approach to a self-service model. Questions moderator will ask speaker:  -Where do you feel the legal industry is at these days? (00:49-2:38) -Why do you think more law firms are looking at this now? (2:40-4:02) -How can training and the Help Desk work together to effectively leverage a self-service model? (4:25-6:10) -What are some actionable steps listeners can take today to start shifting the service model? (6:11-7:42) Moderator:  @Samantha Sendrowski - Technology Innovation Manager, Bowditch & Dewey LLP Speaker: @Sherry Kappel - Evangelist, Litera Microsystems    Recorded on 12-14-2021

As firms have adjusted to our new normal, and some necessary changes had to be made in the delivery of legal services, new possibilities that were once far off aspirations are now available. These new opportunities require new knowledge and skills to enable the workforce to do new or changing jobs to meet digital transformation opportunities. In this podcast session, we will discuss how firms have transformed their legal service models and how they have addressed upskilling and re-skilling to support these new models. Questions Asked Today: Tell us about yourself and what you do at CliffordChance (00:36) What impact does digital transformation have on the roles traditionally seen in law firms? (1:16) How does your role serves as dot connector for your firm? (3:11) How has Amy seen the roles change and how she is creating change at Perkins (6:06) How do you meet everyone along the spectrum? (13:01) Provide an example of where you have seen success in upskilling or reskilling what was a traditional legal role into this new digital transformation world? (14:45)  Moderator: @Amy Monaghan - Senior Practice Innovations Manager, Perkins Coie  Speaker: @Conan Hines - Senior Legal Technology Advisor, Clifford Chance US LLP ​ ​Recorded on 11-22-2021

A c-suite conversation with Andrew Edginton, COO, Gowling WLG, and James Quinn, CEO, Clarilis.  Innovation with impact in the field of drafting automation: What are the pitfalls to avoid and how to measure success.  In this podcast, Andrew Edginton, Chief Operating Officer for Gowling WLG, and James Quinn, CEO of Clarilis share insight on how to achieve operational excellence when it comes to the automation of complex documentation, overcome resistance to change, and harness innovation that has the most significant impact on both clients and lawyers. This impact can be measured in terms of increased productivity, efficiency, risk reduction, competitive advantage, and lawyer wellbeing. Or simply enabling greater capacity within the team at a senior level to focus on higher value, strategic work. Moderator: Beth Anne Stuebe, ILTA Director of Publications and Press Andrew Edington, Chief Operating Officer, Gowling WLG (UK) James Quinn, CEO, Clarilis

In this podcast interview session, the speaker will provide an overview of Microsoft Defender for Cloud Apps and why it is important. There will be a heavy focus on Microsoft Defender for Cloud Apps as this will be the most natural fit for firms. Questions Chris will ask Idan:  - What is Microsoft Defender for Cloud Apps ? (Begins at 00:36)  - How do you best discover and control unsanctioned cloud apps? (Begins at 1:12) - What are some policy-based controls (Begins at 4:09) - Explain DLP management (Begins at 6:36)  - How does Microsoft Defender for Cloud Apps help with compliance? (Begins at 9:27) - Please provide us with a deeper dive into using Microsoft Defender for Cloud Apps to increase security posturing of Office 365 and other cloud applications (Begins at 11:26)  Moderator:  @Christopher Hockey, IGP - Director of Records and Enterprise Content, Bond, Schoeneck and King, PLLC Speaker: ​Idan Basre - Product Manager, Microsoft Cloud App Security  Recorded on 11-10-2021

The legal community responded to the impact of the pandemic and lockdown by innovating rapidly and adopting virtual hearings. The UK commercial courts were ahead of the curve and delayed only four cases during the national lockdown period. International arbitration matters continued to be heard around the world. The real innovation lies beyond just the use of video conferencing tools like Zoom and Microsoft. In this podcast, learn how virtual hearings have continued to evolve, improve, and gain traction throughout the world in 2021. Questions Marlene will ask the speakers: What are the most significant changes to the hearing and trial process caused by online access? Good and bad. (Begins at 00:46 seconds) There are certainly technical challenges with any online experience. What are some that are particular to online hearings and trials? (Begins at 4:54) How about ethical issues? Approvals to host, rules of engagement? What do you have to consider and how do you ensure everyone is behaving appropriately? (Begins at 8:42)  Does the non-legal prep work differ at all? If you are presenting at trial, It might be more like theatre in terms of delivery. But online is more like television. You have to worry about things like your background and lighting. I know people who take classes to learn about where to look at the camera and how to move. Things perhaps a broadcast journalist or social media influencer would learn (Begins at 12:56) What is one funny experience you have had in an online hearing or trial? Any cat people? (Begins at 17:29)  Moderator:  @Marlene Gebauer - Director Of Knowledge Management, Locke Lord LLP Speakers: ​Judge Christopher Sprysenski - Circuit Judge, 18th Judicial Circuit, Florida Richard Howell - Partner, Jackson Walker LLP @Jeremy Cooper - Senior Trial Consultant, Paul Hastings ​Recorded on 11-09-2021

In this podcast session, the speakers will discuss changes, challenges, and approaches to supporting enterprise users at their homes. Helpful timeframe of questions asked/responses in the respective podcast: (00.39 - 2:37) "What are the Challenges of Supporting Enterprise Users Remotely?" (2:38 - 4:38) "Did everyone use Citrix and apply to everyone?" (4:40 - 6:18) "Talk about the scope of working remotely." (6:22 - 9:23) "Tell us what tools have you used to support the enterprise users at home when working remotely?"  (9:23 - 10:38) "How about support on mobile devices and other devices like speed test, do either of you use these tools?" (10:39 - 13:24) "How do you support practices changed from moving from a enterprise office to home." (13:25-15:36) "What new knowledge or certifications have helped you cope with the changing environment?" (15:37 - 16:29) "What challenges remain?" (16:30 - 19:07) "What challenges remain on hardware?" (19:07 - 20:06) "Do either of you support remote printing?" (20:07 - 21:32) "Does time of day make a difference?" Moderator: @Mark Manoukian - IT Director, Kegler, Brown, Hill & Ritter Speakers: @David Michel - Chief Information Officer - Becker & Poliakoff, PA @Frank Ziller - CIO, Frontline Managed Services  ​Recorded on 11-2-2021

In this podcast interview session, the speaker will flesh out some of those options as well as tools to have in-house to help make small firms more self-sufficient. The goal is to walk away with more knowledge. Moderator: @Tyler Crabtree - ​eDiscovery Specialist, Browne George Ross O'Brien Annaguey & Ellis LLP Speaker: @Monique Sever - Paralegal/Litigation Support & eDiscovery Supervisor, Harper Grey ​ Recorded on 10-29-2021

In this brief podcast, we hope to bring continued awareness to current cybersecurity vulnerabilities and how cybercriminals are evolving to target individuals/businesses using legitimate-looking emails and social media messages. Moderator:  @Carolyn Bragiel - Advisor, Legal E-discovery, Cardinal Health​ Speaker: ​Marissa McDermid - Program Manager, Security Awareness, Resilience Recorded on 10-28-2021    

In this podcast, the speaker will discuss how to best leverage technology to facilitate collaboration and task tracking, design workflows that systematize regular, on-going tasks; and facilitate effective communications/working towards common goals for a shared client. Moderator: @Shawn McClurg -  Litigation Support Manager, Miles & Stockbridge P.C. Speaker: @Jessica Hasen - Senior Counsel, Perkins Coie LLP ​Recorded on 10-28-2021