ILTA Voices

Joy Heath Rush, CEO of ILTA, discusses the importance of love in leadership and making tough decisions. The podcast explores the power of authenticity, small gestures, and leaving a positive impact. It provides advice for new managers on understanding customers, being a truth teller, and managing people without higher fire authority. The significance of trust, transparency, and presence in communication and relationship-building is also highlighted.

In legal operations and other knowledge or practice management roles, there's often a lot less structure and clarity on the types of roles and career progression available in the industry.    In this podcast session, we'll talk through some ways to first figure out what your options are, then how to get started down the path you want to be on, and where to turn for help when it's not available within your org.    Questions the moderator asked the panelists   - Tell us a bit about your professional journey and when you were able to steer your own ship with regards to your roles within a law firm.   - What steps did you take and research did you have to do to clarify your vision for your next role?   - What were some ways that you were able to communicate with management/leaders to get them aligned with your goals and vision for your next career moves?  - Did you run into any unexpected obstacles and how did you overcome them?  Do you have any advice for others that may be seeking a change in their current role?   Moderator: Harriet Joubert-Vaklyes- Senior Project Manager, Legal Operations, CBRE Panelists:   Danette Shaifer - Facilitator, Relationship Intelligence Coach, Learning Strategist, Florishion Consulting Amy Wegener- Executive Coach and Consultant, AB Wegener LLC  Esther Bowers - Chief Practice Innovation Officer, Honigman LLP   Recorded on 1-25-2024

Expert discusses top cybersecurity threats faced by law firms and provides best practices for protecting sensitive client data. Emphasis on encryption methods, endpoint security, detection and incident response, and building a security-conscious culture within organizations.

Nicki Kastellorizios-Lee and Marion Miller discuss their career journeys in the legal IT field, highlighting the importance of collaboration and balancing work. They share advice on overcoming perfectionism and embracing joy in pursuing personal goals.

Thought leaders discuss legal technology trends in corporate legal operations, including the impact of AI, use of existing tech tools, and effective utilization of data.

Trial Support is often not just for trials. It comprises of arbitrations, mediations, business development proposals, hearings on dispositive motions and/or an in-depth presentation to name a few. In this podcast panel interview, the panelists discussed the various types of presentations, tools, considerations, setup and tips and trick they use when sitting on the "hot seat."    Questions that Jill asked the panelists: 1.         How did you get here (brief background of lit experience that led to wanting to be ‘in the hot seat’)?  2.         How do you ‘market’ your skillset within the firm?    3.         What are the presentation types/tools most used by you/your firm?  4.         What are the most important considerations when determining which presentation type will be the best choice for the              forum?  5.         What to do when technology fails?  6.         What are some tips and tricks you’ve learned through your years sitting in the hot seat? Moderator: @Jill Okerlund Pigeon- Legal Process Coordinator,  Robinson Bradshaw Panelists: @Timothy Piganelli - CEO, The Piganelli Consulting Group, Inc. @Stephanie Mills - Manager, Discovery Services, Cassels Brock & Blackwell LLP @David Gomez - Practice Support Project Manager, Robinson Bradshaw Recorded 12-18-2023

Whether it is a technical implementation, a change management process or simply and idea that didn't work, we all have times when we fail but it is how we deal with it and what we learn from it that matters. In this podcast interview panel session, hear from two panelists on their worst respective experiences and how they overcame the adversity, setbacks and more.     Questions the moderator will ask the speakers:  -Tell me about your experience with the first project or process that you implemented   -What challenges did you face?  -What did you learn from it? -Do you have some best practices or key takeaways that you can share? Moderator: @Natasha Tucker - Director, Business Development Operations, Bennett Jones LLP Speakers: @Eric Feldman - Wiggin and Dana, Director of Innovation and Knowledge Management @Rachel Shields Williams - Knowledge Management Enablement & Insights, Sidley Austin LLP

Interested in learning more about the Metaverse and Digital Asset Practices and how they can affect your legal practice, stay tuned for an in-depth conversation with Nikki Shaver and partners from Falcon, Rappaport & Berkman LLP Questions the moderator will ask the speakers: -Falcon Rappaport opened an "office" in the metaverse. Can you explain to listeners what the metaverse is and why the firm decided to engage with it in this way?-Did you find it beneficial? Is it something you'd do again?-What is the crypto-economy and why would firms want to engage with it? -Your firm accepts cryptocurrency. Can you discuss the benefit of doing so? -There has been a misperception around crypto, for example that it's used for illegitimate transactions. Can you explain to listeners why legitimate law firm clients want to use it to pay their legal fees?-How do they even do that? (PayPal, Venmo, ATMs etc.)-Do you think it's short-sighted of firms NOT to offer cryptocurrency as a payment option (some firms still can't even offer credit card payments!)? -Why did the firm decide to create this practice and what were the benefits of doing so?-Overall, do you two think the fact that your firm is open to doing things in new ways has opened new pathways for you and brought in clients you might not otherwise have had?-Is your firm also already exploring generative AI? Moderator: Nikki Shaver, CEO and Co-Founder, LegalTech HUB Speakers: Ken Falcon, Managing Partner, Falcon Rappaport & Berkman LLP Moish Peltz, Partner, Falcon Rappaport & Berkman LLP Recorded on 12-1-2023.

In Part 2 of this podcast series, the leader of a PMO and a QA Manager will take us on the journey from where we left off in Part 1, with the right projects in the queue.  They will show us how project management and quality assurance provide the roadmap to successful project implementation and adoption.  They will share their tips for success throughout the project journey, from initiation and requirements gathering, through purchase and configuration or development, testing, change and release, implementation and training, and finally adoption.  They will focus on the importance of collaboration and communication through the project lifecycle. Moderator: @Mark Manoukian - IT Director, Kegler, Brown, Hill & Ritter Speakers: @TJ Johnson - Thought Leader @Parita Kanevskiy - Leader of Project Management Office (PMO), Eversheds Sutherland  @Alan Reeson - Quality Assurance Manager, McGuire Woods Recorded on 11-01-2023.

This podcast panel showcases the two experts in the field of legal technologies. This thought-leadership piece will showcase an epic conversation highlighting the state of legal technology, future innovation, and getting into the brass tacks of what makes a legal technology the best.  Questions the moderator will ask the speakers: -With so many different legal technologies out there, it can be difficult to know what is right for your firm. Do you have any guiding principles that you follow when selecting a legal technology to adopt? -AI is the buzzword right now. Rightfully so with the impact we are seeing. If you were to go into the future 5 years and look back, how do you hope AI will be developed to better serve the firm and your clients? -Without naming names, of all the different legal tech companies that you have worked with, are there any characteristics or traits that other firms can look for when deciding who to partner or not partner with? Moderator: @Josh Moore - Lead Solutions Expert, NetDocuments Speakers: @Joe Raczynski - Technologist & Futurist, Founder, Joe Technologist Consulting & Media @Julie Strachan Haiber - Global Client Director, Thomson Reuters Recorded on 11-01-2023.