Million Dollar Electrician - Sale to Scale For Home Service Pros

Ep 115 When the presentation goes wrong - July 18 Clay and Joseph discussed the importance of simplicity in presentations and the need to avoid over-complicating the sales process. They emphasized the value of clear communication and understanding the customer's perspective. Joseph and Clay discussed strategies for handling unexpected situations during a presentation. They emphasized the importance of intention, gratitude, and involving all parties to address concerns and ensure a successful outcome. Clay and Joseph discussed potential distractions and problems that could arise during a presentation, such as technology failures and changes in customer priorities. They also provided two action items for listeners: ensuring they have a charger and a universal cord, and syncing their tablet to a cloud account that is also linked to their phone. - Join us LIVE 5 days a week on the Facebook Community page:https://www.facebook.com/groups/electricpreneursecretsAnd see us and our stories and wins at:https://www.serviceloopelectrical.com

Ep 114 Installer vs Sales vs Service Tech  - July 17 Joseph and Clay discussed their weekend activities, including going to an improv comedy show. Joseph also shared his experience of getting into a car accident but thankfully everyone was safe. -Clay and Joseph discussed the differences between installers and salesmen in the electrical industry, highlighting the importance of training and accountability for installers and the need for a salesperson to have a solution-based mindset focused on understanding the emotional needs of customers. Joseph and Clay discussed the challenges of wearing multiple hats in a business and the importance of specialization. They concluded that having specialist installers and salespeople is more effective than having generalist service techs, as it allows for better training and customer satisfaction. -Clay and Joseph discussed the importance of installers understanding the job and the why behind it in order to provide better customer service. They also talked about promoting installers to sales positions based on their ability to receive positive customer feedback and perform at a higher level. -Clay and Joseph discussed the importance of hiring the right team members based on the type of calls they handle, as well as the value of providing specialized training and leveraging the strengths of existing team members. Join us LIVE 5 days a week on the Facebook Community page:https://www.facebook.com/groups/electricpreneursecretsAnd see us and our stories and wins at:https://www.serviceloopelectrical.com

2023-07-14 Ep 113 Dirty Dirty Dirty words Electricians Use - July 14 Clay and Joseph discussed the importance of using confident and strong language when communicating with customers in the electrical industry. They highlighted the negative impact of weak words and knee-jerk reactions, emphasizing the need for clear and assertive communication to build trust and avoid misunderstandings. Clay and Joseph discussed the importance of presenting solutions instead of just pointing out problems, as well as the negative impact of using words like "try" and "but" that can imply lack of commitment or create excuses. Joseph and Clay discussed the importance of avoiding certain words and phrases when communicating with customers, such as using "if" instead of "when" and the negative impact of saying "busy" without being productive. Joseph and Clay discussed the concept of "common sense" and how it can be misleading and damaging in communication and expectations. They emphasized the importance of training and using multiple senses to ensure understanding and avoid misunderstandings.Clay and Joseph discussed the appropriateness of using curse words for impact with clients. They emphasized the importance of choosing words carefully and considering the audience to effectively communicate and build trust. Join us LIVE 5 days a week on the Facebook Community page:https://www.facebook.com/groups/electricpreneursecretsAnd see us and our stories and wins at:https://www.serviceloopelectrical.com

2023-07-13 Ep 112 How much should Electricians pay themselves - July 13 Clay and Joseph discussed the importance of being authentic and embracing their flaws in their social media presence. They also touched on the concept of chameleonic sales, where mirroring the other person's behavior and demeanor can help build trust and rapport in sales interactions.Clay and Joseph discussed the challenges of running a business without proper business training and the negative impact of a lack of leadership and mentorship. They also touched on the importance of paying oneself first and how reading the book "Profit First" helped Joseph improve his financial situation. Joseph and Clay discussed the importance of understanding personal and business finances in order to set appropriate pricing for services. They emphasized the need to know personal expenses, set clear financial goals, and confidently communicate pricing to customers. Joseph and Clay discussed the importance of knowing oneself and having a plan for personal and business growth. They emphasized the need to pay oneself a salary and optimize pricing based on personal and business needs to achieve success.Clay and Joseph discussed the importance of understanding personal finances and having a good relationship with a tax accountant. They emphasized the need for planning and seeking professional help to optimize business growth and financial management.Join us live for all the goodies and engagement in our facebook group https://www.facebook.com/groups/electricpreneursecretsAnd see us at our site along with our stories and our client'shttps://www.serviceloopelectrical.com

Ep 111 - Right or paid? Are you emotionally attached? - July 12 Clay and Joseph discussed their record-breaking attendance in a class and brainstormed ways to improve the experience for participants. They also talked about the importance of not being emotionally attached to being right and focused on getting paid. Joseph and Clay discussed the importance of crossing tasks off their to-do lists and the satisfaction it brings. They also emphasized the benefits of completing difficult tasks first and how it allows them to be more present with their families at the end of the day.Clay and Joseph discussed the importance of being open to change and focusing on the desired outcome rather than being attached to old beliefs or processes. They also shared an example of a technician named Jacob who ended a sales slump and made a significant sale within three days of implementing their strategies. Joseph and Clay discussed the success of Jacob and Allen in implementing new strategies to improve their sales. They also emphasized the importance of having faith, being open to change, and the support of a coach in achieving business growth. - Clay and Joseph discussed the challenges of change and the importance of belief shifts in achieving success. They shared examples of how their own beliefs shifted and how it impacted their business and customer interactions.Clay and Joseph discussed the importance of acknowledging the need for change and taking action to improve sales performance, emphasizing the significance of overcoming self-doubt and seeking guidance to achieve growth and success. Join us in the VIP LIVE 5 days/week at the Facebook Community page:https://www.facebook.com/groups/electricpreneursecretsAnd visit us on our site to get all the goodies and info on all things #ForElectriciansByElectricianshttps://www.serviceloopelectrical.com

Ep 110 - Office Hire out or train in - July 11 Clay and Joseph discussed the topic of whether to hire out or train in, focusing on the importance of analyzing past wins and identifying the problems that were overcome to achieve those wins. They also shared some personal experiences and anecdotes, including a flood in Orange County and a humorous incident with an insurance company.Joseph and Clay discussed the importance of providing excellent customer service in the electrical business. They talked about the options of hiring a third-party service or training in-house staff to handle customer calls, emphasizing the need for professionalism and proper training to ensure customer satisfaction.Joseph and Clay discussed the benefits of having an in-house customer service representative (CSR) for electrical contractors. They also explored the idea of gradually transitioning from outsourcing to training and promoting an in-house CSR to build better relationships with clients and ensure efficient service.Clay and Joseph discussed the importance of viewing business expenses as investments and finding ways to leverage them for better client experiences and revenue. They also emphasized the significance of hiring individuals with the right character and attitude for customer service roles. Joseph and Clay discussed the importance of having clear processes and delegating tasks in order to succeed and provide excellent service. They emphasized the need to determine one's role, set timelines, and establish clear expectations when hiring or training staff.Join us LIVE 5-days each week on the Facebook community page @https://www.facebook.com/groups/electricpreneursecretsAnd come see us, our tools, and our results at our website @https://www.serviceloopelectrical.com

Episode 109 - Side work, Moonlight Electric, Tanktop Terry - July 10 Joseph and Clay discussed the dangers and problems associated with employees doing side work, including potential financial loss for the company and liability issues for clients. They also shared a story about an employee who impersonated their company and performed subpar work, highlighting the importance of addressing such situations with genuine surprise and taking steps to rectify any problems left behind. - Joseph and Clay discussed the importance of not allowing employees to do side work and emphasized the need for clear processes and hiring practices to prevent such situations. They also highlighted the negative impact of moonlighting on employee performance and stressed the importance of investing fully in one's current job or pursuing entrepreneurship instead.Joseph and Clay discussed the importance of open communication and support between employers and employees. They emphasized the need for employers to listen to their employees' aspirations and provide opportunities for growth, rather than fearing their departure.Clay and Joseph discussed the importance of recognition and significance in the workplace, as well as the value of providing value rather than being paid by the hour. They also touched on the need for employers to advertise their services and hire growth-minded individuals. Join us live in our community facebook group https://www.facebook.com/groups/electricpreneursecretsand see even more about us and our help @https://www.serviceloopelectrical.com

Ep 108 - Options Design - Don't run to the van! - July 07 Clay and Joseph discussed the fear and hesitation technicians have in presenting options to customers in person, leading many to resort to emailing estimates instead. They emphasized the importance of having a process and overcoming the fear of rejection in order to effectively present options and increase sales. Clay and Joseph discussed the importance of building trust and rapport with customers in the home service industry, emphasizing that focusing solely on presenting numbers and being the cheapest option can deteriorate customer relationships and ultimately harm the business.Joseph and Clay discussed the importance of keeping the customer engaged and in control during a presentation. They emphasized the need to prioritize the customer's concerns and use their input to tailor the options and solutions presented. Joseph and Clay discussed a strategy to handle enthusiastic and curious customers by redirecting their energy through small tasks and praise, which increases compliance and engagement. They also acknowledged that this approach can backfire if met with repeated resistance, as customers may disengage after being told "no" once. Clay and Joseph discussed the importance of not emailing proposals to customers and instead handling objections and providing options in person. They emphasized the need for effective communication and commitment to serving customers at the highest level. Join us live at https://www.facebook.com/groups/electricpreneursecretsand grab all of the goods at www.serviceloopelectrical.com

Ep 107 - Emergency: Overworked & Underpaid  - July 06 Clay and Joseph discussed the success of Zach's Kohler TDDM campaign, where he sent out gift cards to potential customers in specific areas. They also talked about the power of showcasing previous installations to neighbors as a way to generate new leads. -Joseph and Clay discussed the challenges of being overwhelmed with work and the negative impact it has on their livelihood. They emphasized the importance of closing open cycles, such as invoicing promptly, to avoid financial and reputational risks. - Joseph and Clay discussed the negative consequences of delaying communication with clients and the importance of using a CRM to improve communication and reduce time delay. They also shared personal experiences highlighting the impact of poor communication on client relationships and business success. -Clay and Joseph discussed the importance of effective communication and time management in order to avoid feeling overwhelmed. They emphasized the need to periodically review and adjust pricing to ensure profitability and growth in the business. Joseph and Clay discussed the importance of acknowledging and admitting the existence of a problem in order to make necessary changes. They also emphasized the need to set a specific date to take action and prioritize tasks that are essential for the business's growth and success. Join us live at https://www.facebook.com/groups/electricpreneursecretsand come visit us at https://www.serviceloopelectrical.com

Lessons from the Titanic - July 05 Clay and Joseph discussed the importance of being mindful of risks and not rushing into business decisions without proper planning and evidence. They also touched on the need to stay grounded and remember one's goals and origins in order to achieve success.Clay and Joseph discussed the different perspectives on spending $250,000 and the importance of having a plan and purpose in business. They emphasized the need to reflect on one's own actions and intentions and to align them with their why in order to succeed. Joseph and Clay discussed the importance of reverse engineering goals and having a plan in place to avoid failure in business. They also emphasized the need to offer VIP or high-value options to customers, without judging their financial capabilities.Joseph and Clay discuss the importance of training for "no" in sales, recognizing that exceeding an 80% conversion rate may indicate a problem. They also share a personal story about building trust with a client by understanding their emotional needs and offering empathy. Clay and Joseph discussed the importance of not judging others based on their spending choices and emphasized the value of offering a VIP platinum option to enhance customer experience and attract more businessJoin us live 5 days each week at the Facebook page :https://www.facebook.com/groups/electricpreneursecrets