The Learning & Development Podcast

Learning & Development seems to be constantly evolving but at the same time revisiting and reinventing what has come before. In this episode, we discuss the emerging trends that have their origins in the past and the pioneers that we all need to pay more attention to. KEY TAKEAWAYS Even today, much of what we do in L&D is not evidence-based. This has to change. We are not taking successful methods from the past and reworking them for the modern world. Instead, we are simply rehashing old theories, without looking for evidence that they work. We don´t look back to see who might have done what we are trying to achieve before. You have to understand the jobs of the participants, and do the cognitive task analysis. L&D is not all about delivering learning. They are there to solve problems that are holding the business back Stakeholder management is a vital component of delivering solutions that work. BEST MOMENTS 'There is a big gap between positive endeavour and evidence-based practice.' 'Do it well, or don´t do it 'You need to work with problem analysis teams and then with problem-solving teams.' 'We need to think more holistically ' VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523 L&D Masterclass Series: https://360learning.com/blog/ EPISODE RESOURCES You can follow and contact Mirjam via: Twitter: @MirjamN LinkedIn: https://www.linkedin.com/in/mirjamneelen/details/experience/ How Learning Happens by Paul Kirschner - https://www.amazon.co.uk/How-Learning-Happens-Paul-Kirschner/dp/0367184575/ How Teaching Happens by Paul Kirshner - https://www.amazon.co.uk/How-Teaching-Happens-Effectiveness-Practice/dp/1032132086/ Guy Wallace Books - https://www.amazon.co.uk/Guy-W-Wallace/e/B08JQC4C4V?ref=sr_ntt_srch_lnk_1&qid=1662104935&sr=8-1 Joe Harless - https://hptmanualspring16.weebly.com/harless-model.html Donald Clark - https://www.amazon.co.uk/Donald-Clark/e/B08HVS5QSP?ref=sr_ntt_srch_lnk_1&qid=1662105350&sr=8-1 Dr. Jane Bozarth - https://www.amazon.co.uk/Jane-Bozarth/e/B001JS7VKO?ref=sr_ntt_srch_lnk_4&qid=1662105930&sr=8-4 Patti Shank - https://www.amazon.co.uk/s?k=patti+shank&crid=1I6XTHRPN5DBM&sprefix=patti+shank%2Caps%2C123&ref=nb_sb_noss_1 Connie Malamed - https://www.amazon.co.uk/Connie-Malamed/e/B001SQ2JHW?ref=sr_ntt_srch_lnk_1&qid=1662106345&sr=8-1 Mike Taylor - https://mike-taylor.org/   ABOUT THE GUEST Mirjam Neelen Bio Mirjam Neelen is the Head of Global Learning Design and Learning Sciences in Novartis. She is part of a team that redefines how Novartis Associates build competence. With 15 years' industry experience, she has worked in a wide variety of learning design roles in organisations such as Accenture, Google, and Houghton Mifflin Harcourt. ABOUT THE HOST David James  David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa.  As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D.  CONTACT METHOD  Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/ L&D Collective: https://360learning.com/the-l-and-d-collective/ Blog: https://360learning.com/blog/ L&D Masterclass Series: https://360learning.com/blog/

In response to the COVID pandemic, remote working became the norm for organisations to continue operating. As restrictions eased and employees both proved that remote working was viable and preferable, Hybrid Working emerged as a term to describe the mainstream adoption of this flexible approach to working from home and commuting, when required. However, in line with a new way of working emerged a new approach to learning. Or did it?  In this episode, David, and Nigel Paine, who has 25 years of L&D experience and teaches on a doctoral programme at an Ivy League University, discuss this.   KEY TAKEAWAYS Hybrid learning is a bit of a cliché, which is great for marketing, but is not for customers. We need to ask if remote/hybrid learning is the optimum solution for all hybrid workers, rather than assume that is the case. The L&D industry is prone to following fads and to re-badging old products. Doing fieldwork is essential if you want to understand what will work and avoid being tempted to follow a fad that does not do the job. When gathering data, ask lots of why questions to gain a deeper understanding of the issues. Don't be afraid to discuss things that don't necessarily fall under the learning remit as a way of improving your understanding. Few of the influential L&D software vendors have worked in the industry, so their tools and services often miss the mark.  See yourself as a practitioner, bring your experience to bear and act together with your stakeholders to solve their problems.   BEST MOMENTS 'I see so many terms that just come and go …. and hybrid learning is one of those' 'The last thing I would ever do to anyone in an organisation is to tell them what they need. I would help them to work that out for themselves.' 'Go in there with a partnership approach and ask the right questions.  'I would like to see more L&D people who are in control of their practice…not just working out what software to use. '   VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523  L&D Masterclass Series: https://360learning.com/blog/   ABOUT THE GUEST With over 25 years of experience in corporate learning, Nigel is a regular speaker, writer, and broadcaster on the topics of development, technology, and leadership. Between 2002 and 2006 he headed up the BBC’s Learning and Development operation. Following this, he started his own company nigelpaine.com Ltd that is focused on building great workplaces. He teaches on a doctoral programme at an Ivy League University, he has written three recent books, presents a monthly TV programme (Learning Now TV), and shares a weekly podcast (with Martin Couzins) called From Scratch.  You can follow and contact Nigel via: Twitter: @ebase LinkedIn: https://www.linkedin.com/in/nigelpaine/ Website: https://www.nigelpaine.com/ Hybrid Learning Article: https://www-trainingzone-co-uk.cdn.ampproject.org/c/s/www.trainingzone.co.uk/lead/strategy/hybrid-learning-is-just-learning-dont-fall-for-the-fad?amp   ABOUT THE HOST David James  David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa.  As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D.  CONTACT METHOD  Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/  L&D Collective: https://360learning.com/the-l-and-d-collective/ Blog: https://360learning.com/blog/ L&D Masterclass Series: https://360learning.com/blog/

Adult Learning Theory can help L&D to improve learner engagement, knowledge retention and skills application. In this episode, Dr Carrie O. Graham explores this topic and its application to the priorities of today’s L&D departments.   KEY TAKEAWAYS Adult learning theory focuses on the fact that adults learn very differently from children. Improving information retention and ensuring new skills are appropriately and accurately applied cement that learning. Learning can thrive in informal settings. Design the learning experience so that it places the environment where they will use those skills. Make things real for people by comparing what they are doing now with what they will do when using the new skills or information. Incorporate opportunities for problem-solving. Understand what motivates your learners, Carrie shares a couple of examples to help you with this.   BEST MOMENTS 'My work focuses on improving the engagement of the adult learner. Supporting their information retention.' 'Understand who they are as a learner.' 'If you’re thinking long-term, using a quantitative assessment of learning is absolutely mandatory. ' 'As you are building your content, make references back to who they are as a learner.'   VALUABLE RESOURCES The Learning and Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523  L&D Masterclass Series: https://360learning.com/blog/   EPISODE RESOURCES You can follow and contact Carrie via: LinkedIn: https://www.linkedin.com/in/drcarriegraham/  Website: https://www.drcarriegraham.com   ABOUT THE GUEST Carrie O. Graham Bio Owner of Carrie O. Graham Learning & Solutions, Dr. Graham helps subject matter experts improve learning outcomes by strategically integrating adult learning best practices. A published author, researcher, and conference presenter with 25+ years’ experience in learning, instructional design, and leadership development across industries. Dr. Graham has a reputation of understanding problems that are stated and revealing what is not stated, then asking critical questions to help people uncover clear and insightful solutions. Not believing in the “one-size-fits-all” approach she customises solutions to support unique individual and organisational needs.    ABOUT THE HOST David James  David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa.  As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D.    CONTACT METHOD  Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/  L&D Collective: https://360learning.com/the-l-and-d-collective/ Blog: https://360learning.com/blog/ L&D Masterclass Series: https://360learning.com/blog/

Where is L&D going? Ask vendors and they will tell you it’s heading in the direction of their product. Ask a seasoned L&D professional with a keen eye on the future of work and you get a balanced and nuanced view of the factors affecting our profession and its practitioners. In this episode, Lloyd Dean shares his experience, his view of the profession and practical steps forward.   KEY TAKEAWAYS Virtual reality is a highly effective tool. Lloyd explains how using it at a nuclear power station generated an ROI of £200,000. Curiosity is a key pillar of learning. Chatting with people from all areas of the business, including casual chats, is a fantastic way to better understand each area of the business. Improving your data analysis is a fast way to become more effective. Apply established approaches that are working elsewhere to your L&D. Agile is becoming increasingly popular. Why is it discussed in the podcast? Gauging the readiness to change makes it easier to adopt a bespoke strategy that will make it easier to overcome resistance. You must believe in the projects you are leading. Be genuinely open-minded when it comes to interpreting the data and holding a mirror up to the business.   BEST MOMENTS 'You have to be curious and not too far away from what's going on with the business.' 'Ask what´s the golden thread of what we do for you.' 'Reflecting on your why in L&D is important.' 'Where it goes well, senior stakeholders really articulate the vision and the why.'   VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523  L&D Masterclass Series: https://360learning.com/blog/   EPISODE RESOURCES You can follow and contact Lloyd via: LinkedIn: https://www.linkedin.com/in/lloyddeanuk/   ABOUT THE GUEST Lloyd Dean Bio Lloyd is Principal Consultant at PA Consulting and former Head of Digital and Innovative Learning at EDF Energy. With more than a decade in the L&D profession, Lloyd’s focus is on the future of work and helping to modernise L&D functions.   ABOUT THE HOST David James  David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa.  As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D.    CONTACT METHOD  Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/  L&D Collective: https://360learning.com/the-l-and-d-collective/ Blog: https://360learning.com/blog/ L&D Masterclass Series: https://360learning.com/blog/

With a backdrop of cuts in the L&D team at ETS, Gabe needed to re-evaluate how he could achieve the aims of the function. By refocusing on problems experienced within the organisation rather than learning to provide and applying the principles of lean, powered by automation, he achieved more than many L&D teams do with bigger teams. But how did ETS do this?    In this episode we explore what it means to run a lean, problem-driven L&D function, incorporating digital marketing principles and automation.   KEY TAKEAWAYS CoVid forced Gabe to go from being client-focused to being problem-focused. Build and leverage client communities to find the expertise and input you need. Use people´s everyday work as a curriculum for growth. It ensures training is highly relevant and current. Find evergreen problems that affect the whole organisation e.g. manager development. Newsletters and short meetups that invite people to respond to what you are doing and share their current needs uncover problems and test your effectiveness. To automate processes Gabe uses Loop and MS Power Automate etc. He shares details of how in the episode. Be clear about what is on offer, ask tough questions to focus attention and help users to determine if that piece of training is what they need. Manage expectations. Drip feeding content in 10 to 15-minute bites via email, followed by a group meeting is highly effective. BEST MOMENTS 'I had to dig into my bag of lean tactics that I had developed, over the years. We went from being client-focused to problem-focused ' 'Figure out how to optimise your product and to optimise your understanding of the need in the marketplace. ' 'Hitch a ride on your day job is all about carving time out for conscious reflection.' 'If you get people together and get them talking, they will likely come up with a great solution ' VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523  L&D Masterclass Series: https://360learning.com/blog/  Gabe Gloege Bio   Gabe is Senior Director of Learning & Organizational Development at ETC and an advocate of modern, performance-oriented approaches to people development.   You can follow and contact Gabe via: LinkedIn: https://www.linkedin.com/in/gabegloege/ Twitter handle:@gabegloege LinkedIn: https://www.linkedin.com/in/gabegloege/ LI article on Lean L&D: https://www.linkedin.com/pulse/what-lean-ld-gabe-gloege Description of "Hitch A Ride On Your Day Job": http://guide.cultivateme.xyz/pages/developing.html#hitch-a-ride-on-your-day-job   ABOUT THE HOST David James  David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa.  As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D.  CONTACT METHOD  Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/  L&D Collective: https://360learning.com/the-l-and-d-collective/ Blog: https://360learning.com/blog/ L&D Masterclass Series: https://360learning.com/blog/

AI sells platforms. But what are we buying? Too often it’s just recommendations for off-the-shelf content. But AI is about so much more and its potential in helping us achieve the aims of L&D is huge. In this episode, we explore the potential of AI in L&D, burst some of the myths around it and challenge the profession to expect more, much more from it.   KEY TAKEAWAYS AI has huge implications for all aspects of our lives, including L&D. It is already a surprisingly big part of our life. If you use Google, you are using AI. AI needs a clearly defined task, a precision task. AI only knows its task. Donald provides a memorable example of this in the podcast. Universities are already using adaptive learning tech to recognise bottlenecks in the learning process and find solutions. It also can create some of the training content e.g summarising text and generating illustrative images. People learn incidentally, on the fly, AI can help them to find and access the information they need as they need it. With AI you have to remember the garbage in garbage out principle. The outcome is only good if the instructions provided are sound. AI is a tool L&D can use not a replacement for L&D. BEST MOMENTS 'It looks like AI is a form of technology that is heading in a direction which transcends our abilities. Certainly, our brains and cognition. ' 'AI is good at precision tasks.' 'the world is changing around the professional learning world of education and L&D, we have to move towards that world.' 'We have new software that can personalise learning.' VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523  L&D Masterclass Series: https://360learning.com/blog/ EPISODE RESOURCES   You can follow and contact Donald via:   LinkedIn: https://www.linkedin.com/in/donald-clark-04553022/ Twitter: @DonaldClark AI For Learning Book: https://www.amazon.co.uk/Artificial-Intelligence-Learning-Employee-Development/dp/1789660815/ Learning Experience Design Book: https://www.amazon.co.uk/Learning-Experience-Design-Create-Effective/dp/1398602647/ref=sr_1_1?dchild=1&keywords=learning+experience+design&qid=1635256811&sr=8-1 Website: https://t.co/c6Wvp8yOOZ Great Minds In Learning Podcast: https://greatmindsonlearning.libsyn.com Email: donaldclark@hotmai.co.uk   ABOUT THE GUEST Donald Clark Bio   Donald Clark is an EdTech Entrepreneur, CEO, Professor, Researcher, Blogger and Speaker. He was CEO and one of the original founders of Epic Group plc, which established itself as the leading company in the UK online learning market, floated on the Stock Market in 1996 and sold in 2005. As well as being the CEO of Wildfire, an AI-driven learning company, he also invests in and advises Learning technology and EdTech companies. Donald is an award-winning speaker at national and international conferences, author of the books ‘AI for Learning’ and ‘Learning Experience Design’ and co-host of the podcast ‘Great Minds on Learning)   ABOUT THE HOST David James  David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa.  As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D.  CONTACT METHOD  Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/  L&D Collective: https://360learning.com/the-l-and-d-collective/ Blog: https://360learning.com/blog/ L&D Masterclass Series: https://360learning.com/blog/

In this episode, Paul Matthews explains how a workflow approach to people development can link learning to the work itself and make a demonstrable difference to the way the work is done.   KEY TAKEAWAYS Learning workflow is not the same as learning in the flow or blended learning. Learning workflow is a sequence of orchestrated activities that are designed to achieve a behavioral change. Behavioral Needs Analysis (BNA) and measurable results are essential components of the learning workflow. Starting with an LMA OR TMA will send you down the wrong path, Paul explains why. Working out how to reduce the friction that is stopping change is also part of the process. The learning workflow approach can be very effective for people who are taking on new roles internally and for onboarding. A multi-rater tool used alongside measuring key KPIs is the most effective way to assess progress. BEST MOMENTS 'Usually, it takes, time, effort, and energy over a period of time for change to embed and become habitual.' 'If you don’t have a set of outputs defined in behavioral terms you actually don´t know where you are going.' 'Learning workflow is particularly good where behavior change is required, rather than when you only want people to memorize stuff.  ' 'Wherever you have the need for people to do a sequence of actions over time…you can use learning workflow. ' VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523  L&D Masterclass Series: https://360learning.com/blog/ EPISODE RESOURCES You can follow and contact Paul via: LinkedIn: https://www.linkedin.com/in/paulmatthews100/ Website: https://paul-matthews.com/ Website: https://peoplealchemy.com/ ABOUT THE GUEST Paul Matthews Bio Paul Matthews is a leading Learning & Development professional with a series of best-selling books to his name. An accomplished keynote speaker, he speaks around the world on a diverse range of topics. He brings learning and performance to life with stories that both fascinate and inspire. He also prides himself on reducing complex theory down to simple ideas and sharing them in a way that everyone can understand, and more importantly, use to get better results. As well as being a sought-after speaker, Paul provides consultancy services, training workshops, and webinars for blue-chip clients in the UK and beyond.   ABOUT THE HOST David James  David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa.  As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D.  CONTACT METHOD  Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/  L&D Collective: https://360learning.com/the-l-and-d-collective/ Blog: https://360learning.com/blog/ L&D Masterclass Series: https://360learning.com/blog/

Fully established in other fields, Product Management is finding its way into L&D. As an emerging discipline in L&D, Product Management is growing in prominence due to its focus on delivering demonstrable, meaningful results.  Anne-Marie Burbidge has been applying the principles of PM to her L&D and as a successful Head of L&D has recruited for Product Managers. So what is it? How is it different? And is it better than traditional approaches at reaching desired outcomes? Find out in this episode. KEY TAKEAWAYS The training or resource you provide is your product. Taking a product approach to L&D, changes your mindset. The product management approach to L&D mirrors the way businesses work when serving external customers. Speak to your customers, and understand what their pain points are. Often, the questions people have that need answering first are incredibly basic e.g. how do I sign-on. Start fresh with each problem. Don´t rule any solution in or out. Recognise that transitions and change generate new questions and needs. If you have a backlog, tackle the issues that solve a problem for as many people as possible. Being through with your research and measuring the impact will slow you down initially. But over the long term, it will actually speed things up. Make sure that the resource is available at the point of need and can be used to easily find the answer to very specific questions. It’sts not about the input, it is about the output. BEST MOMENTS 'The product way of working is a mindset around how you do what you do.' 'A lot of the challenges occur at transition points…starting a new role, changes to the business.' 'Demonstrate to the business that you understand the problem. ' 'Once you know what the problem is, you can be laser-focused on solving that.' VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523  L&D Masterclass Series: https://360learning.com/blog/ EPISODE RESOURCES You can connect with Anne-Marie via: LinkedIn: https://www.linkedin.com/in/anne-marieburbidge/ ABOUT THE GUEST Anne-Marie is a Head of Learning & Development drawing on 15 years experience of running L&D teams. Anne-Marie is keenly interested in Agile principles and understanding how data can help us, using a range of tools and approaches to understand what's really going in order to grow capability and confidence effectively. Anne-Marie is a Head of Learning & Development drawing on 15 years experience of running L&D teams. Anne-Marie is keenly interested in Agile principles and understanding how data can help us, using a range of tools and approaches to understand what's really going in order to grow capability and confidence effectively   ABOUT THE HOST David James  David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa.  As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D.  CONTACT METHOD  Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/  L&D Collective: https://360learning.com/the-l-and-d-collective/ Blog: https://360learning.com/blog/ L&D Masterclass Series: https://360learning.com/blog/

Learning & Development functions need to move beyond education if they are to fulfil their potential but what does that actually mean? In this episode, Nick shares his Learning Maturity model and we discuss what this means practically for L&D, organisations and each stakeholder within it. KEY TAKEAWAYS Learning Maturity is Person-Centred Design. Audience interest is critical. You need to address the things they care about in ways that transform. Emotion plays a vital role in learning. People prefer face-to-face to e-learning. Being better and faster at their job is the No. 1 thing people want. Training should help people to develop not just perform better. People stay if they feel valued and included. L&D needs to facilitate and increase the availability of learning experiences that are already being used within an organisation. Hybrid learning is different from blended learning. How is explained in the podcast. Often managers are there for the rain dance and they don´t care if it rains. BEST MOMENTS 'L&D is still largely set in an education mindset.' 'Understand what matters to your audience. That´s going to determine what they remember, It´s your key lever.' 'When the word learning is included in the communication, people are around 25% less likely to engage with it.' 'They were there for the rain dance, and they didn´t really care if it rains or not.' VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523  L&D Masterclass Series: https://360learning.com/blog/ ABOUT THE HOST David James  David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa.  As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D.  ABOUT THE GUEST Nick Shackleton-Jones Bio Nick is a genuine thought-leader in Learning & Development, responsible for initiating the shift from ‘courses to resources’ and for the affective context model of learning. He began his professional life as a psychology lecturer and went on to lead learning functions at Siemens, BBC & BP. He’s now a consultant and author of ‘How People Learn’ (Kogan Page, May 2019) as well as being the winner of several awards for people development strategy, innovation, and learning content, including the Learning & Performance Institute’s Award for Services to the Learning Industry, 2017. You can follow and contact Nick via: Twitter: @shackletonjones LinkedIn: https://www.linkedin.com/in/shackletonjones/ Shackleton Consulting: https://shackleton-consulting.com/ CONTACT METHOD FOR DAVID JAMES Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/  L&D Collective: https://360learning.com/the-l-and-d-collective/ Blog: https://360learning.com/blog/ L&D Masterclass Series: https://360learning.com/blog/

When the role of Learning & Development - and Enablement - is linked to employees’ readiness to perform it is critical that solutions work and demonstrably prepare people to perform. Strangely, too many in Learning & Development focus too much on the ‘learning’ and not enough on the actual ability to perform.  The criticality of the focus on preparation and performance led Alexis to up skilling from within by seeking an efficient way of leveraging internal expertise for the benefit of all. This is explored in conversation alongside how a product management approach helps to achieve desired outcomes. KEY TAKEAWAYS Understanding why you are teaching something is essential.  There is no point in teaching people something if you then set them up for failure by not equipping them to perform. Sprint planning principles ensure that people use what they learn before moving on to the next round of training. Use product management principles to create far more effective training. How, is explained in the podcast. Building personas focuses you on what each type of employee needs. Collaborative learning is highly effective. Replicating how people ingest information in their everyday life works e.g. breaking information into smaller chunks. The more people you engage with, the stronger your understanding of the business and what is needed becomes. BEST MOMENTS 'Enablement at Flexport is a combination of training, change management, and scalable communications.' 'I am a huge advocate for product management in L&D. ' 'Our onboarding program is, in part, on-demand and automated for anybody in the company to use.' 'You have to understand what's in it for them. You have to understand what they are focused on. ' VALUABLE RESOURCES The Learning And Development Podcast - https://podcasts.apple.com/gb/podcast/the-learning-development-podcast/id1466927523  https://360learning.com/the-l-and-d-collective/ EPISODE RESOURCES Atomic Habits Book: https://www.amazon.com/Atomic-Habits-James-Clear-audiobook/dp/B07RFSSYBH/ref=sr_1_1?crid=21VO449B979Z4&keywords=atomic+habits&qid=1649694292&s=books&sprefix=atomic+%2Cstripbooks%2C148&sr=1   ABOUT THE GUEST Alexis Burbul Alexis is Senior Manager of Customer Enablement at Flexport, a company that coordinates the complexity required to move freight across a diverse network of logistics, improving the user experience for brands moving freight. Prior to her role in Customer Enablement, Alexis managed Sales Enablement at Flexport. Alexis is also experienced in Product Management, experience which she brought into her roles in enablement.   ABOUT THE HOST David James  David has been a People Development professional for more than 20 years, most notably as Director of Talent, Learning & OD for The Walt Disney Company across Europe, the Middle East & Africa.  As well as being the Chief Learning Officer at 360Learning, David is a prominent writer and speaker on topics around modern and digital L&D.    CONTACT METHOD  Twitter:  https://twitter.com/davidinlearning/ LinkedIn: https://www.linkedin.com/in/davidjameslinkedin/  L&D Collective: https://360learning.com/the-l-and-d-collective/ Blog: https://360learning.com/blog/