Punk CX: Customer Experience Insights with Adrian Swinscoe

Today’s interview is with Dee Blick, bestselling business author, marketing consultant and Fellow of the Chartered Institute of Marketing. She agreed to join me to talk about her new book: The 15 Essential Marketing Masterclasses For Your Small Business. This interview follows on from my recent interview: Business Growth Via Strategic Alliances….Done The Right Way – Interview with Marsha Wright – and is number seventy four in the series of interviews with authors and business leaders that are doing great things and helping businesses innovate, become more social and deliver better service.

Today’s interview is with Carolyn Blunt and Martin Hill-Wilson, authors and leading experts in the field of customer service and social customer service. They agreed to join me to talk about their new book: Delivering Effective Social Customer Service: How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation. This interview follows on from my recent interview: Marketing Requires Not Just New Tools and Skills But New Attitudes – Interview with Dee Blick – and is number seventy five in the series of interviews with authors and business leaders that are doing great things and helping businesses innovate, become more social and deliver better service.

Today’s interview is with Seth Goldman and Barry Nalebuff the co-founders of Honest Tea. Today they join me to talk about their new book (Mission in a Bottle: The Honest Guide to Doing Business Differently--And Succeeding) which recounts their stories, both personal and professional, of how they conceived, started and grew Honest Tea from zero to a turnover of just less than $100 million and then sold the company to Coca Cola. This interview follows on from my recent interview: Leading A Renaissance in English Whisky – Interview with Andrew Nelstrop – and is number seventy six in the series of interviews with authors and business leaders that are doing great things and helping businesses innovate, become more social and deliver better service.

Today’s interview is with Andrew Nelstrop, the Managing Director of English Whisky, who are the 1st registered whisky distillery in England in over a century. He shares some insights into his experience over the last 7 years and their plans for the future. This interview follows on from my recent interview: Delivering Effective Social Customer Service – Interview with Carolyn Blunt and Martin Hill-Wilson - and is number seventy six in the series of interviews with authors and business leaders that are doing great things and helping businesses innovate, become more social and deliver better service.

Today’s interview is with Mark Hurst, who founded Creative Good in 1997, a New York based consulting and services company focused on the customer experience. Today, he joins me to talk about his new book: Customers Included: How to Transform Products, Companies, and the World - With a Single Step, that he recently co-authored with his colleague Phil Terry. This interview follows on from my recent interview: How to create a successful, mission driven business in a profit driven world – Interview with Seth Goldman and Barry Nalebuff of Honest Tea – and is number seventy seven in the series of interviews with authors and business leaders that are doing great things and helping businesses innovate, become more social and deliver better service.

Today’s interview is with Kevin Kelly, is a leading authority on the success principles of entrepreneurship, leadership, sales and motivation. Already a best selling author, he joins me today to talk about his new book: DO! - The pursuit of xceptional execution. This interview follows on from my recent interview: Deliver great customer experience by including your customers – Interview with Mark Hurst of Creative Good – and is number seventy eight in the series of interviews with authors and business leaders that are doing great things and helping businesses innovate, become more social and deliver better service.

Today’s interview is with Peter A. Hunter, an author and leading authority on employee engagement. Following an exchange on the Engage For Success LinkedIn group, I arranged to have a chat with Peter about his thoughts on employee engagement and his new book: The Problem With Management - and How to Solve It. This interview follows on from my recent interview: Learning from the university of the customer and the co-worker – Interview with Kevin Kelly - and is number seventy nine in the series of interviews with authors and business leaders that are doing great things and helping businesses innovate, become more social and deliver better service.

Today’s interview is with Ken Olisa OBE, who is the founder and Chairman of Restoration Partners, a boutique technology merchant bank that provides advice to technology firms. Restoration Partners, by their own admittance, shamelessly copy the traditional Warburg merchant-banking model of developing long term, trusted relationships with their clients and aligning their interests and rewards. Ken agreed to talk to me about his family motto: "Do Well, Do Good", why he thinks it's important that entrepreneurs and business follow this mantra, his experience as a successful entrepreneur and his interest in both good governance and social inclusion. This interview follows on from my recent interview: Employee engagement is like rolling a snowball uphill – Interview with Peter A. Hunter – and is number eighty in the series of interviews with authors and business leaders that are doing great things and helping businesses innovate, become more social and deliver better service.

Today’s interview is with Jim Dicso, President and Chief Revenue Officer of SundaySky, which has pioneered technology that allows firms to deliver personalised videos to their customers in real-time. This allows firms to lower costs, increase engagement and grow revenues. Jim agreed to talk to me about the cool things that SundaySky are doing with SmartVideo, particularly in the area of proactive customer service. This interview follows on from my recent interview: Doing Well, Doing Good And Learning The Lesson Of The Orangutan – Interview with Ken Olisa of Restoration Partners – and is number eighty one in the series of interviews with authors and business leaders that are doing great things and helping businesses innovate, become more social and deliver better service.

Today’s interview is with Shep Hyken, a customer service expert, professional speaker and bestselling author who works with companies and organizations who want to build loyal relationships with their customers and employees. Shep has just published a new book: Amaze Every Customer, Every Time: 52 Tools for Delivering The Most Amazing Customer Service On The Planet and I was really pleased when he agreed to talk to me about the book, his experience and to share some insights. This interview follows on from my recent interview: Smart proactive customer service that delivers results – Interview with Jim Dicso of SundaySky - and is number eighty two in the series of interviews with authors and business leaders that are doing great things and helping businesses innovate, become more social and deliver better service.