Earned: Unlocking the Power of the Creator Economy

As the Earned podcast takes a summer break (we'll be back on July 21st!), Conor reflects back on the learnings and milestones from the last 29 episodes.

In Episode 29 of Earned, Conor sits down with Chandra Coleman Harris, General Manager of beauty giant Revlon. We dive into Revlon's digital transformation during the pandemic, and learn how the brand leveraged lighthearted "edutainment" content, along with its #ButItHelps campaign, to stay connected with audiences. We also explore how Revlon amped up product categories like nails and hair color as consumers turned to at-home self-care. Chandra discusses the advantages and challenges of existing in multiple product categories, before sharing the tools Revlon uses to observe and anticipate shifts in consumer behavior. We then chat through Chandra's own career journey, and she and Conor dissect the "night and day" differences between digital marketing back in 2008 and today. Finally, we hear how Chandra's marketing approach changed following the birth of her daughters, including why she feels a greater responsibility to "shape and mold what beauty stands for and how beauty is brought to life."

For Ep. 28 of Earned, we're joined by Katie Welch, CMO of Selena Gomez's smash-hit makeup brand Rare Beauty! We kick off the episode by hearing about how Katie uses her own TikTok platform (with over 16,000 fans!) to mentor young professionals interested in the beauty industry, and how Katie herself broke into the space. We then walk through Katie's enviable marketing career, as she shares how the lessons she learned at communications firm Weber Shandwick—particularly, the power of storytelling—have been invaluable to her work with brands including Bliss, Hourglass, Honest Beauty, and of course, Rare Beauty. Next, we dive into Rare Beauty, and Katie recalls how Selena Gomez's mission to create a space where everyone feels welcome drew her to the brand. We discuss the challenges that come with building a brand from scratch—in the middle of a pandemic no less—and the innovative ways Rare Beauty kept its community connected and prioritized mental health in the time of COVID-19. Finally, Katie reveals her top three influencer marketing philosophies.

In Ep. 27 of Earned, Conor talks to former supermodel and clean beauty pioneer Josie Maran. We unpack why Josie decided to expand her eponymous brand's distribution by launching in Ulta, and learn about the 14-year-old company's upcoming rebrand. Josie reveals why she set out to "help the beauty industry become healthier to the planet and to the people," discussing the early challenges that came with launching her own brand. We then take a step back as Josie recounts her modeling career, which began at age 12, and describes how she "manifested" becoming a Maybelline model, before chronicling her transition from model to businesswoman. Next, we chat about Josie Maran's successful partnership with QVC, hearing how Josie built a passionate community of "Arganauts" and started a "rev-oil-ution" by telling the story of the brand's hero Argan Oil. Finally, we explore how Josie Maran pivoted its strategies during the pandemic, and where Josie is setting her sights moving forward: social media.

In Episode 26 of Earned, we chat with Marianna Hewitt, powerhouse influencer, podcaster, and co-founder of sustainable, fast-growing, and oh-so-Instagrammable skincare line Summer Fridays. We explore how being an influencer equipped Marianna to be a brand founder, and conversely, how being a brand founder has made her a more effective influencer. But first, we learn why Marianna, who now boasts over one million followers on Instagram, started her blog in 2014, and how she built her passionate fanbase before working as an influencer was an established career path. Marianna shares how the influencer landscape has since evolved, and we dive into Summer Fridays, which Marianna launched with fellow content creator Lauren Ireland in 2018. We hear how the pair's lessons as influencers (and inadvertent consumer research) informed the brand's development—including why Summer Fridays debuted with a single product, the hero Jet Lag Mask—and discuss the brand's hypergrowth and continued success. Finally, we talk about Summer Fridays' influencer marketing strategy, as Marianna emphasizes the importance of brand alignment and giving influencer partners creative freedom over their content.

In our 25th episode of Earned, Conor sits down with Melanie Bender, president of Versed, the "cleanest drugstore skincare brand out there" and one of the fastest-growing, too. We hear about Melanie's non-linear path to the beauty world—from earning a degree in aerospace engineering, to sustainability consulting, to co-founding her own marketing agency—before diving into how she became the founding GM of Versed in 2018. We learn about Versed's wild success since its launch, and Melanie shares how the brand's community-first approach, along with its commitment to transparency and accountability, resonates with consumers and helps foster connections that are otherwise missing in drugstore skincare. Conor asks about the challenges that come with hypergrowth, and Melanie emphasizes the importance of growing "in the right way"—with purpose and longevity in mind. We then switch gears to marketing, as Melanie explains why Versed prioritizes its DTC channel despite its significant retail footprint, and reveals a few of the brand's innovative marketing strategies. Finally, we explore Versed's organic approach to influencer marketing, and the rise of its affiliate program.

In Episode 24 of Earned, Conor sits down with beauty industry titan Kory Marchisotto, CMO of E.L.F. Beauty and president of Alicia Keys' skincare and wellness brand Keys Soulcare. We start the episode by discussing how various social media platforms like TikTok, Twitch, and Instagram are trending, before diving into Kory's background. Kory shares her most important learnings from her nearly two decades of experience at Shiseido, as well as her time at French luxury houses like Jean Paul Gaultier and Hermès, before revealing that a lesson she learned from Issey Miyake—"only be interested in what you do not know"—motivated her to explore a new space and bring her luxury experience to a drugstore beauty brand like E.L.F. Beauty. We learn how Kory's bias for action propelled E.L.F.'s early success on emerging digital platforms, and hear about E.L.F.'s influencer marketing philosophies. We close out the episode by discussing Keys Soulcare, and learn how the brand is redefining beauty and building a community of "lightworkers" to uplift others.

In Episode 23 of Earned, Conor sits down with Shelley Haus, CMO of consumer- (and brand-) favorite retailer Ulta Beauty. We start with Shelley's journey from breakfast to beauty, and hear a bit about her time as marketing director for the Quaker breakfast portfolio before learning why she was drawn into the world of beauty. We then dive into Ulta Beauty's evolution over the last few years, and Shelley shares how she and the team rethought the brand's identity and value proposition to help bring Ulta Beauty to life and forge meaningful connections with consumers. We discuss how Ulta Beauty navigated the pandemic internally and externally, including the retailer's transition to a full e-commerce business, and chat through the day-to-day of Shelley's role as CMO. Additionally, we explore Ulta Beauty's relationships with its brand partners, and how the retailer nurtures brand growth through beauty spend data and campaign exposure. Finally, we learn where Shelley sees Ulta Beauty going in the next five years (and of course, we talk about influencer marketing), before closing the episode with a sneak preview of the brand's exciting new partnership with Target.

In Episode 22 of Earned, Conor chats with Calum Watson, Global Partnerships Director at cult-favorite (and rapidly growing) fitness apparel brand Gymshark. We start by discussing the innovative initiatives Gymshark launched to connect its community amid the pandemic, and how the brand leveraged the home workout trend to drive growth. We then dive into Calum's background, and hear a little bit about his time running the influencer program at Myprotein, before jumping into his role at Gymshark. Calum shares some of the challenges and growing pains that he experienced in the face of the brand's rapid growth, and reveals the humble qualities that allowed Gymshark founder Ben Francis to scale the business. We then learn more about Gymshark's athlete ambassador program and hear Calum's human-centric philosophies around nurturing genuine, long-term relationships and mutually beneficial partnerships with influencers. We also touch on Gymshark's international community building strategies, and hear about the brand's breakdown of organic and paid relationships, before Calum closes the episode by emphasizing Gymshark's purpose and how "everything has to tie back to that purpose."

In Episode 21 of Earned, Conor chats with Sasha Plavsic, founder of clean beauty brand ILIA Beauty, which achieved a jaw-dropping 400% year-over-year growth in sales in 2020. We start the episode by discussing the "major breakout year" for the brand, and learn about the "risks that led to great results," including the launch of its popular Super Serum Skin Tint SPF 40, pivoting to a DTC model amid the pandemic, and reappropriating its field team. We hear about the challenges that come with such rapid growth, and learn why Sasha decided to bring on Lynda Berkowitz as CEO. We talk about the importance of cultivating a great internal team and culture, before Conor and Sasha dive into ILIA Beauty's mutually beneficial partnership with Sephora. Sasha explains why transparency is a core value for the brand, and reveals a few pages from the marketing playbook that launched ILIA Beauty to soaring success. Finally, Sasha discusses her influencer philosophy and the brand's plans for a vaccinated future, before lending sage advice to aspiring entrepreneurs and brand builders.