The Clark Howard Podcast

If you have a need to call customer service, be aware they have a great deal of info on their callers. They may know everything you ever purchased from them, how profitable you are, complaint history etc. Your profitability index score determines how much customer service you'll get. Ultimately the big data that companies keep and buy, means we know nothing about them but they know plenty about us. If you're not a high volume customer, you may find going in person to a store gets you better results. The higher your profitability index score, the better customer service you'll receive by phone.Jobs in tech and engineering generally yield high pay. For others, the big question is whether their education will pay off. The federal government has compiled deep data on the payback on particular courses of study at specific schools. No one school emerges as best or worst value. The desired field of study is key. An interactive tool available in the WSJ adopted from the federal database allows you to pick a school and course of study, and see cost vs earnings payback. Parents and students can see if a degree from a certain school will be worth it. Learn more about your ad choices. Visit megaphone.fm/adchoices

Historically, 1 in 5 Americans move each year. But the Census Bureau finds we are relocating at a much lower rate today, closer to 1 in 10 moving each year. People are staying put, primarily because dual incomes make it more difficult to move. This save people money over time. There's enormous cost in both selling and buying a home - generally 10% in and 10% out. One important exception: It's better for your net worth bottom line to move out of a deteriorating neighborhood. It's worth it to sell and move on because it can take decades for neighborhood home values to recover. The Financial Times of London did a poll concerning American attitudes about healthcare. Premiums, copays and deductibles have gotten huge, so even with coverage, we're exposed to how unbelievably expensive healthcare is in the U.S. The FT survey found healthcare cost is considered the number one economic threat to our nation in many states. Healthcare consumes 20% of the nation's economy. We can not prosper as a nation in global competition with 1 of every 5 dollars of economic output being swiped by healthcare, It's one out of $10 -$12 elsewhere. That gap is devastating to us. We must address this. Hospitals are freaking over new cost disclosure rules. We should have the right to know costs in advance.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Coming next year: the electric Ford Mustang SUV - faster than any Mustang muscle car before. Electric vehicles will get steadily cheaper with longer range. The baseline Mustang SUV will cost what any average SUV costs in the U.S. - around $36K. In the next few years, hundreds of electric vehicles will be introduced. They cost almost nothing to operate and maintain, They typical electric vehicle will get the equivalent of 120 miles per gallon. In TN, VW will be introducing a large variety of electric vehicles. The cost of owning and operating a vehicle will collapse with electric cars. Warning: Electric vehicles are much faster than what we're used to driving. Tesla has developed tech to allow parents to suppress horsepower to protect young drivers. Hopefully other car makers will do the same. A decade out it will be routine to buy electric vehicles because they'll be so much cheaper.Most people could come up with an extra grand a year by taking the time to go through their expenses and make cuts, capturing the money we burn without intending to. This is easier today because we have so many tech and subscription services. Start thinking about the $1000 challenge. Many could save hundreds a year just by changing their cell phone plan. There's virtually no one who can't generate hundreds in savings by reviewing how they watch video content. Look a what you're subscribed to. Are you using it? Gyms, video streaming services - go over expenses. Grocery shopping is an area where you can save. Think through what you spend, how you spend, where you bank. Go through checking and credit card statements and look where your money is going. Create a checklist of what you can do to save $1k in 2020. You CAN do it! Learn more about your ad choices. Visit megaphone.fm/adchoices

People have become comfortable subscribing to most anything. But cars is a new frontier. The first efforts at car subscription services appeared in 2017, all aimed at the luxury market. $1 - $2K a month bought a rotating fleet of vehicles as desired. Current services limit changeouts. There are now subscription services competitive with typical vehicle costs. The cost of having a vehicle all in averages around $700 a month. Now car subscription services are appearing that include insurance, maintenance and all fees with no long term commitment for $500- to $700 a month. This allows you to flex vehicle needs from sedans to trucks. At this price level, these will be typical vehicles. This could be a good choice for convenience leasers. The best answer remains buying a used car and driving it until the wheels fall off.  Clark’s has talked about Mechanical Turk (MTurk), now the subject of a NYT report, claiming it’s a waste of time paying .97cents an hour. Our own investigation found you could average making around $7 an hour. True, many surveys on the site are a waste of time. But there’s a plugin we recommend to figure out which surveys are worth your time. Learn more about your ad choices. Visit megaphone.fm/adchoices

One Minnesota senior living center is renting out vacancies to nearby college students. Students in residence volunteer hours to senior citizens for discounted food and lodging. Winona State students and seniors benefit alike - Win - win! The mutual benefits of this cross generational opportunity are immeasurable. Meanwhile the predicted demand for senior housing could be exaggerated, as more seniors choose to age in place, accommodated by technology. Adult children can monitor their aging parents from across the country. Apple and Samsung watches provide the capacity for shared health alerts. New services provide a level of care through home visits at a much lower cost than residing in institutional settings. Tech firms are going heavily into banking services. Fintechs offer new ways to handle, save and invest your money. A survey found that of the big 4 tech companies, people trust Amazon the most to handle their money. They've yet to enter that sector. But The WSJ reports Google is setting up banking operations in a joint venture with Citibank and a credit union. Google enjoys a financial trust level greater than Apple. The survey reports the least trust in Facebook, which has trashed its own reputation. Facebook has not shown respect for user privacy - a long term issue that undermines its credibility. Google is trusted 2 to 1 to handle money vs Facebook. The big news for consumers is that change comes from outside this industry. New and improved deals are coming from competitors outside traditional banking. Around 15 years ago, European ING Direct pioneered online banking options we enjoy today, offering superior rates on saving. Traditional banks are limited by legacy computer systems and mergers, leaving them with antiquated, high cost operating systems. Consumers will have more choice from innovators. Learn more about your ad choices. Visit megaphone.fm/adchoices

Google has the most sophisticated search tool for finding travel bargains because they acquired a key industry database. That combined with Google's data capabilities yields up-to-the-second info. They've added a feature allowing you to shop flights to adjacent airports while shopping flights between selected airports. Google.com/flights is able to shop all fares for months at a time for selected and neighboring airports. You can pull up a calendar and see day by day, month by month the cheapest fares. Let's go back a decade + and talk analog financial crime - stolen wallets. It still happens. NEVER NEVER NOT EVER carry a checkbook unless you're on your way to a house closing. If your checks are stolen and a criminal writes checks as if they're you, when those checks pass - YOU get arrested for the bad check. You end up with a record, and having to hire a defense attorney. You have to prove innocence. It's an abuse the way the law works here. 2. Purge all the cards you really don't need. Limit the damage by scaling down your wallet. NEVER carry your social security card around.      Learn more about your ad choices. Visit megaphone.fm/adchoices

Retailers now use third party data services to determine whether you get to return an item, regardless of their return policy. "Machine learning" big data companies are crunching data on us all different ways and issuing secret scores, very different from credit scores. The NYT reports on these outfits including Retail Equation, and one called Sift which analyzes 16,000 different factors on an individual to come up with a Sift score for sale. Clark has requested his data from one such company called Zeta Global. Many of these have operated in the shadows, only marketing to companies while stonewalling curious consumers. But California's new privacy law takes effect in January, giving consumers the right to access such data and have it removed. Some of the services are already complying nationwide. They're all terrified of states passing such statutes with differing requirements. We should have the right to control and delete dossiers on us. What happens when these companies get hit with data breaches and all our info is further exposed? Clark will share his requested data files, let you know what you need to access and what rights you have with your own data. Creepy that all these organizations are developing secret scores on us using their own methodologies. Where is privacy? It's not written into our Constitution because early America was so rural, connection was the goal. Privacy is a modern concept that now must be adopted as a national effort comparable to European privacy law which is working well. Christa reads listener posts about how Clark has missed the mark in his advice this week. If you have a "Clark Stinks" to share you can leave it here. Learn more about your ad choices. Visit megaphone.fm/adchoices

In Clark's almost 33 years on the air, an unmistakable trend has emerged. In his first 15 years, there weren't questions about saving and spending in retirement. Since then, retirement questions have increasingly arisen. Why no questions early on? In the 1980s and 90s, people retired with pensions. Today almost nobody has a pension. People know it's up to them to make retirement possible. There are those in the financial industry that thrive on confusion surrounding retirement planning, offering their services to handle it for you. Don't be a sitting duck. Overcome your confusion. Many self-serve low-cost investment companies now offer various forms of service to help you plan. Fidelity has a virtual reality tool. Vanguard and Schwab have programs as well, making it easy for you to invest, commission free at ultra-low cost. You don't need a salesperson. There are wonderful low cost choices.The NY Post reports scams involving crooks trying to pry social security and other personal info out of you are up 23 fold in the last year. DO NOT ENGAGE anyone in conversation who claims to be from the social security administration. They're not calling. Crooks are, and they're calling people of all ages with all kinds of fish stories about why you need to cough up your personal info or pay them to protect your social security. Ignore, hang up, delete.When you own a timeshare you want to get rid of, you face a challenge. Most timeshares have basically no value in the marketplace once purchased from the developers. Marketing costs, commissions et.al. are costs down the drain. Think about the overhead involved in selling a condo unit 50 times vs. 1 time to 1 owner. Real estate value is eviscerated by multiple selling costs. So you're selling an obligation for the next buyer to pay around a grand a year for one week at a condo. Easier to pay hotels and have no obligation. If you no longer love your timeshare, there is the rare chance the original marketer/developer will buy it back. Big hotel chains in this business don't want want the word out about how little that week is worth. They don't want their timeshares on resell sites with you offering money for someone to take it, while they're trying to sell new weeks for $25- $30K. So if they're still marketing active weeks, they may be willing to buy back from you, likely at minimal cost. ResponsibleExit.com is the developers' preferred place for you to list your timeshare. It preserves value for them and helps protect sellers as well. If you're developer is gone, check out the Timeshare Users Group, a $20 a year membership co-op site with a selling forum allowing you to post a week. The best potential buyers are other timeshare owners looking for additional time. Do a traditional closing and have no further legal obligation on that property.  Learn more about your ad choices. Visit megaphone.fm/adchoices

A week out from Christmas, many have put themselves in a financial bind. Clark felt that those who used budgeting apps were the type who really didn't need them. But research shows a clear benefit to these apps for problem spenders. People who employ spending apps immediately cut back on food and beverage costs by almost 20%. Overall spending drops 15% for app users tracking spending. There is an advantage to tracking your spending. Mint and similar apps help you know where the money goes. If that doesn't work, go ALL CASH. In severe cases, living within a finite amount of cash means spending drops dramatically. You manage to get by on what you've got. It works. Clark first wrote about this scam in 1993. Exploiting the desire for fame, the fake casting call scam appears mostly via social media these days. A hopeful shows up to great praise, urged to sign a contract and pay money to spark their career. Don't fall for it. If you've got the goods, you get paid. Americans are buying bottled water in larger numbers as trust in public services and government has declined. A Consumer Reports investigation found two thirds of all bottled water comes from tap water. Municipal water supplies are tested multiple times daily. People assume bottled water is safer. The Flint MI water scandal damaged the people's trust in tap water all over the country. 60% of Americans think bottled is safer than tap, but there's more proof to the contrary. Consider using filter pitchers in your home. Consumer Reports found The Stream Rapids Brita and Pure Ultimate with lead reduction, both at $30, improved water taste. Essentially, 2/3rds of bottled water is similarly filtered. So think this through. Drinking bottled water typically costs $1K per year, vs. $30 for tap water you can easily filter yourself - and save - while being just as safe. Learn more about your ad choices. Visit megaphone.fm/adchoices

2020 will bring deals on breakfast. More people eat breakfast away from home. McDonalds and Starbucks account for almost half of breakfast buys, and other fast food chains want a piece of that market. Wendy's is giving breakfast another go. In the new year, there will be more competition for your breakfast dollar, expect discounts galore through 2020. Pay attention to discounts from your favorite restaurants through their apps. AARP reports on financial exploitation of the elderly. Research put the average take at $120K over time. Bank account rip offs average just under $50K. One third of the victims are 80 and older. Often it's a family member / caregiver taking advantage of an aging relative. The holidays bring families together. Adult children need to know what's happening with their aging relatives. Scattered families facilitate this crime, so take time to understand what's going on. You don't want to regret not protecting your loved one. Please remember to be nosy and ask questions.In massive numbers, people are cutting the cord - canning pay TV from the cable, phone or satellite companies for streaming. Streaming offerings and charges are changing all the time. In 2019, many streaming offerings have been free. But for many, getting local channels has been a roadblock to cord cutting. Locast.org now covers more than half the population of the U.S. This non-profit provides streaming for local channels. If you can't put an antenna up or get a good signal, you're able to get local channels streamed via Locast. The traditional pay TV bundle will soon be so last century as it becomes more efficient and cheaper to stream TV.  Learn more about your ad choices. Visit megaphone.fm/adchoices