Fraudology Podcast with Karisse Hendrick

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this episode of Fraudology, Vineet Grewal, Senior Manager of Risk for the popular marketplace Wish .com joins Karisse to talk about her passion for fraud-fighting, people leadership, and relentless improving authorization rates. With an incredible skill for remembering even the smallest details of sophisticated fraud cases and an impressive knack for implementing complex risk stacks for reducing various types of marketplace fraud attacks, Vineet has quickly become a go-to resource by her peers. But as important as identifying & preventing fraud and abuse attempts on the platform she works for is, she says her "North Star" has become approval rates. While some may think that reducing chargebacks is the number one goal of a fraud leader, Vineet explains why that goal should always be balanced by increasing sales. Other topics related to improving approval rates come up, such as: the importance of measuring approval rates from end-to-end, and not just at the front end; being aware of variables within different geographic markets such as holidays, consumer behavior, and the nuances of various payment methods; holding vendors accountable; the importance of using data & storytelling to communicate with cross-functional departments. To connect with Vineet directly (solicitations & cold messages will not be responded to): https://www.linkedin.com/in/vineet-grewal-7395002b/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai We're switching up this week's episode format with a solo episode from Karisse 1st. (And an interview with a great fraud-fighter on Thursday!)In a world where we can drive a stranger's car, sleep in a stranger's house, and buy tickets to a Broadway performance from someone we don't know, it's important for those companies to plan for the worst before it happens. Not only to keep customers happy, but to prevent credit card disputes (chargebacks). In this episode, Karisse shares some of the unexpected challenges & change of plans from a recent family vacation, and how the vacation could have been so much worse if it weren't for the Trust & Safety policies of the 2-sided marketplaces she booked portions of their trip on. For anyone in Trust & Safety/Chargeback prevention, it's important to put ourselves in the shoes of our customers. People spend money with companies that they like & trust. And not providing the trust ahead of time, and throughout their experience can be detrimental. Often resulting in the loss of active users, potential users, and loss of revenue + extra expenses due to complaints and/or chargebacks.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this episode of Fraudology, Shawn Kelley, Former Director of Payments & Risk for SeatGeek returns to share another fraud strategy success story. This time, the problem being solved was the length of time for the feedback loop on orders the fraud system wasn't identifying (aka- Fraud Chargebacks) was too long. This situation is most common for online companies that rely on & need to update rules engines, systems with supervised Machine Learning, and most any fraud tool that needs to learn from it's mistakes, and generally that time frame is in weeks, not days or hours, resulting in more fraud being missed until the 1st chargeback or notification of fraud is received. By re-directing the placement and the overall focus/job duties for their team of fraud analysts, Shawn & his leadership were shocked by all of the positive outcomes!Identifying fraud attacks & new methods in hours, instead of days to implement a feedback loop into their supervised machine learning system, and giving the fraud team the ability to help their Finance with more accurate forecasting numbersIncreasing annual PROFITS (not just revenue) by 10's of millions of dollarsMuch happier & fulfilled fraud analysts which translated into a better team culture and higher employee retention rateWhether this specific scenario is one your company faces, how Shawn & his team thought about a solution to the problem & the surprising outcomes they experienced can inspire you to look at a way that "things have always been done" in a different way, and to test possible solutions to identify the right one.To connect with Shawn directly, or to speak with him about his consulting services in e-commerce fraud & payments strategy & product improvements, you can reach out on LinkedIn: https://www.linkedin.com/in/shawnkelley/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai The worst reason to do something is "because it's how it's always been done". -Especially in a landscape that is continually changing & adapting. And, when it comes to fraud, if new ideas or processes are being implemented, chances are you're "inventing the wheel" (starting from zero). That's why it can be so helpful to learn about strategies that have been implemented that resulted in success on several levels.In this episode of Fraudology, Shawn Kelley, former Director of Payments & Risk for SeatGeek is back, to share two of the out-of-the-box solutions he & his team implemented to solve common problems shared by online fraud teams across industries. On today's episode, Shawn talks about a revolutionary (but it makes so much sense!) way that he and his team looked at and worked towards greatly improving their customer's experience, ensure the highest percentage of throughput (total revenue), and reduce false positives while improving detection abilities. Even if your company is significantly different than the example provided today, you are sure to be inspired to think differently about the holistic customer journey, and not only "putting out fires" in one part of the customer flow, one at a time. Shawn will be back on Thursday to share how he turned their manual review process on it's head while not only catching more fraud attempts faster, but by increasing the company's annual profits by 10's of millions of dollars. You won't want to miss it, so subscribe to Fraudology to be alerted as soon as the next episode is out!Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai As a follow-up to the conversation with Frank & Mary Ann on Tuesday's episode, Karisse talks about two of the predictions that she contributed to their combined list for 2023. Did these two predictions prove to impact the online fraud industry as much as expected? Or could they become more of an issue in the 2nd half of the year?The two main topics of this podcast are: The 2023 Visa Rule "Update" referred to as "Compelling Evidence 3.0" and the current status** of the impact to CNP merchants since going into affect in April 2023. And the insular fraud attacks that leverage cyber skills (hacking, data breaches, DDoS attacks etc) with financial fraud methods. (**Since recording this episode, more information has been provided to show that while some merchants aren't seeing much of an impact, others are seeing more drastic changes to their fraud chargeback win-rates than was represented in this episode. The reasons behind the inconsistencies still need to be investigated, but we'll try to provide an even newer update once one is available.)Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this episode of Fraudology, Fraud experts and long-time friends Frank McKenna (author of the Frank On Fraud Blog and co-founder of Point Predictive) and Mary Ann Miller (VP of Customer Experience at Prove) joined host Karisse Hendrick to re-visit the New Year's Predictions that the three of them shared in Episode # 159 of Fraudology (published 10 Jan., 2023), and in a comprehensive article on FrankonFraud.com*. Which predictions came true? (although we wished they hadn't!)Which predictions didn't come true? (as much as we thought they would, anyway)What fraud issues or headlines have happened in the 1st six months of this year that they didn't predict? What can be learned by the online fraud industry (banking/FI, B2C Fintechs/lending, e-commerce, marketplaces, etc.) from the 1st half of this year?What are these 3 fraud experts keeping an eye on and/or are concerned about for the rest of the year?*Original Article: https://frankonfraud.com/fraud-trends/dawn-of-the-shapeshifter-10-fraud-predictions-for-2023/To connect with Frank McKenna Directly: https://www.linkedin.com/in/frankmckenna/To connect with Mary Ann Miller Directly: https://www.linkedin.com/in/cybergalmam/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this episode of Fraudology, host Karisse Hendrick dives into 3 fraud-related news stories & talks about how each of these events or issues will impact the fraud prevention industry, and what can be learned from them.2,700 People That Were Tricked Into Working for a CyberCrime Syndicate Were Rescued in the Philippines https://apnews.com/article/philippines-cybercrime-raids-china-indonesia-malaysia-vietnam-de16f11954700ffd432377267f571892?Unicorn Social Media App Shutdown After Admitting That Over 95% of Its Users were Fake https://techcrunch.com/2023/06/26/irl-shut-down-fake-users/#:~:text=An%20internal%20investigation%20by%20IRL's,capital%2C%20IRL%20is%20shutting%20down.Scammers & Fraudsters Are Targeting Covid Relief Funds Still Available from the US Government, but the gov't won't be the only victims in the end:https://frankonfraud.com/fraud-trends/covid-fraud-2-0-this-is- the-new-fraud-money-grab/Other resources also mentioned in this episode: The Knoble: A non-profit focused on combining fraud-fighters & their tools to combat human trafficking & modern slavery: www.TheKnoble.comReports on HTMS (Human Trafficking/Modern Slavery) being used to commit cybercrime:Pro Publica: https://www.propublica.org/article/human-traffickers-force-victims-into-cyberscammingBlog article by analysts at Nefture: https://medium.com/nefture/cyber-slavery-a-multi-billion-crypto-scam-industry-the-chinese-mob-1e8cbe6566ffFraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai View the 1st Annual Fraudology Benchmarking Report Now! https://resources.forter.com/fraud-fighter/2023-benchmark-report(Thanks to the survey sponsor, Forter, no email or contact info is required to access the report!)In this episode of Fraudology, host Karisse Hendrick welcomes back special guest Shoshana Maraney to continue discussing the newly released Fraudology benchmarking survey results. While on Tuesday's episode they talked about some of the areas that surprised them, today they dive into the topics that most fraud leaders collectively knew (in their gut/intuition), but until now, we didn't have reliable or actionable data to present to leadership. Some of the topics from the survey discussed today include: the importance of trusting peers' experiences when evaluating fraud solution providers, what factors will cause a merchant to consider leaving their current provider, and the need for better customer care & product innovation in the fraud technology (vendor) space.Karisse & Shoshana highlight other outcomes from the survey on topics such as salary ranges, embracing change, and the growing focus on improving the entire customer experience/journey.This episode, and ultimately the survey report both offer valuable insights and actionable takeaways for fraud professionals. Get ready to gain a deeper understanding of fraud prevention strategies and the power of data in this engaging conversation.To connect with Shoshana Maraney, Content Marketing Strategist for online FraudTech companies & co-author of "Practical Fraud Prevention", published by O'Reilly publishing: https://www.linkedin.com/in/shoshana-karin-maraney-26758736/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai The 1st Annual Fraudology Benchmarking survey for e-commerce fraud prevention is now available!https://resources.forter.com/fraud-fighter/2023-benchmark-report(No email address or contact info needed to access this report, thanks to the survey Sponsor, Forter!)Almost 9 months ago, Karisse mentioned on an episode of Fraudology that she has long wanted to provide the industry with a benchmarking survey that asks the questions that would 1. Help fraud leaders do their jobs better (by providing best practices & benchmarks) and 2. Help fraud leaders communicate their jobs better to leadership & other areas of their business. Thanks to:Forter (for sponsoring the survey & for respecting the autonomy of Fraudology to select the questions & write the report to provide the information needed most by the Fraudology community)Channel Research (for performing the survey & ensuring it was statistically relevant)Shoshana Maraney* (for co-writing the questions & the report, and especially for keeping Karisse on track)The 500+ leaders in charge of fraud metrics for e-commerce & B2C Fintechs......that wish is now a reality! And Karisse & Shoshana are excited to tell you some of what we learned from the results!On Part 1 of our conversation about this epic industry-wide survey, they'll talk about:All the intention that went into this survey to make it different from those of the past, and why it can be relied upon. The roles that were played to get this project done, and why it was important to play to each group's strengths.Some of the demographics of the 500+ respondents to this surveyThe outcomes of the survey that surprised Karisse and/or Shoshana! (Some sections of results surprised one, and not the other; other parts surprised them both...until they thought about the reasons behind the answers a little more.)The three distinct transitional states that the industry, and individual online companies have/are going through when it comes to their approach towards fraud prevention & revenue retention.On Thursday's episode, Shoshana will be back to talk more about the survey results, with a focus on the aspects of the survey results that finally provided DATA to back up the assumptions & gut feelings most leaders in fraud have had for years. They'll also share a few of the ways you can use the results of this survey to educate other areas of your business and work to get more resources for your department.The survey will be ready to download THIS WEEK! Once it's available, the link to download the report for free (without even having to give your contact info, thanks to the sponsor of the survey, Forter!) will be updated here, and in the notes for Thursday's episode. In addition to her work as the co-collaborator and co-author of the 1st Annual Fraudology Benchmarking Report, Shoshana Maraney is a freelance content creator & expert content marketing consultant for top online fraud prevention technology companies. She is also co-author of "Practical Fraud Prevention" by O'Reilly Publishing. To connect with Shoshana: https://www.linkedin.com/in/shoshana-karin-maraney-26758736/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this episode of Fraudology, Karisse talks about 3 recent fraud-related stories, how they can or will impact the industry, and could be important to know for your specific role. As new techniques and technology continue to be used to commit cybercrime, it's important to be aware of what is possible, and to prepare as much as you can before your company or financial institution is impacted (especially for the last story!). Links to Original articles: Two People Arrested As a Part of a Traffic Stop are Found with 1764 Fraudulent Gift Cards; Tied to Massive Organized Crime Ring Stealing & Manipulating Gift Cards at Large Retail Locations: https://alachuachronicle.com/pair-arrested-with-1764-fraudulent-gift-cards-may-be-part-of-organized-ring/The FTC Warning: Texts Impersonating Fraud Departments for Banks have more than Doubled since 2021: https://www.businessinsider.com/scam-bank-fraud-texts-on-the-rise-ftc-warns-2023-6Deepfakes-as-a-Service provide Realistic Videos of "Humans" for only $145 USD (this should scare us all!) https://www.theregister.com/2023/04/28/tencent_digital_humans/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.