Real Digital Transformation

In Part II of Thomas Erl's interview with Howard Tiersky, Howard explores design thinking as it relates to customer journey mapping and also explains how to tackle common challenges companies face when attempting to adopt a more customer-centric approach with their digital business. Hosted on Acast. See acast.com/privacy for more information.

What does it mean for a company to be customer-centric? More importantly, how can customer-centricity be realized in business and with digital technology? In this podcast, Thomas Erl discusses the difference between product-orientation and customer-orientation and explains how the adoption of customer-centricity supports businesses in becoming digitally-enabled and becoming successful with digital transformation. For a transcript of this podcast, visit: https://www.linkedin.com/pulse/realizing-customer-centricity-digital-world-thomas-erl/ Hosted on Acast. See acast.com/privacy for more information.

Is your organization ready to delegate more business decisions to machines? Time to think about this carefully, as your competitors may already be doing so. In this podcast, Thomas Erl raises considerations and concerns to take into account when an organization wants to begin delegating decision-logic responsibilities to AI systems. For a transcript of this podcast, visit: https://www.linkedin.com/pulse/when-delegate-machine-human-vs-it-driven-thomas-erl/ Hosted on Acast. See acast.com/privacy for more information.

Building a private blockchain in the IT enterprise. Is it a good idea? In this podcast, Thomas Erl explores how blockchain's immutable data storage can be of benefit to any type of digital business that wants to protect the integrity of its business data. For a transcript of this podcast, visit: https://www.linkedin.com/pulse/blockchain-enterprise-like-square-block-round-hole-thomas-erl/ Hosted on Acast. See acast.com/privacy for more information.

How can data intelligence improve your organization's leadership? It comes down to leaders becoming more adept at utilizing data intelligence and positioning data science technology correctly within their digital enterprise and as part of their overall digital transformation roadmap. In this podcast, Thomas Erl discusses how business leaders need to improve their level of "leadership intelligence" in order to effectively and successfully navigate digital transformation efforts. For a transcript of this podcast, visit: www.linkedin.com/pulse/leadership-intelligence-key-navigating-digital-thomas-erl/ Hosted on Acast. See acast.com/privacy for more information.

As Bill Gates was once quoted as stating, “It’s fine to celebrate success, but it is more important to heed the lessons of failure.” For every digital transformation success story, there have been several that did not end well and others that have not ended at all, but have instead been veering off-course. In this podcast, Thomas Erl explains why digital transformation may not be everyone's "cup of tea". For a transcript of this podcast, visit: www.linkedin.com/pulse/digital-transformation-everyones-cup-tea-thomas-erl/ Hosted on Acast. See acast.com/privacy for more information.

This podcast is part one of a two-part interview by Thomas Erl with Howard Tiersky, author of the Wall Street Journal best-selling book "Winning Digital Customers: The Antidote to Irrelevance". Forbes named this book as one of the top 10 most important business books of 2021. During this first part of the interview, Howard shares his insights about digital transformation and the importance of fostering "love" from customers. He describes the 5-Step Formula to Digital Transformation Success that is documented in his book and elaborates on the process of customer journey mapping. Hosted on Acast. See acast.com/privacy for more information.

New and established enterprises face different obstacles when adopting new digital technologies as part of digital transformations. In this podcast, Thomas Erl discusses with Sam Rostam some of the more common technology on-boarding challenges that organizations have been facing, with an emphasis on customer data representations and the deepening of migrations into cloud environments by moving beyond SaaS and more toward PaaS and IaaS environments. Hosted on Acast. See acast.com/privacy for more information.

IoT has become prevalent across a number of specific industries. At the same time, it is considered a primary technology associated with digital transformation in general. How IoT can be applied to benefit digitally-enabled companies is still something that many need to understand better, especially those that may never have considered using it in the past. In this podcast, Thomas Erl interviews IoT expert Eric Barten, who shares his insights as to the current state of IoT and reveals common considerations and challenges when adopting IoT as part of digital business solutions. Hosted on Acast. See acast.com/privacy for more information.

Business capability mapping helps organizations establish a valuable view of their primary proficiencies, many of which we aim to improve as a result of digital technology adoption and digital transformation. How then does this impact how map business capabilities? In particular, how does improved automations and a shift toward a more customer-centric business model affect an organizations business capability model? In this podcast, Thomas Erl interviews Roger Stoffers (co-author of "A Field Guide to Digital Transformation") who sheds light on how to carry out business capability mapping for a digital enterprise. Hosted on Acast. See acast.com/privacy for more information.