Zinnov Podcast

The waves and troughs of the pandemic have made navigating the current business environment turbulent to say the least. It has presented leaders with problems not documented in any playbooks and demands a completely unique approach – both from a business and a people angle. With remote work, regulatory requirements, large-scale technology transformations, and change management issues being thrown into the mix, leaders, and organizations have had to rely on core leadership fundamentals to not just survive but thrive. In this episode of the Zinnov Podcast, Nitika Goel, CMO of Zinnov talks to V Laxmikanth (VLK), Managing Director of Broadridge India to understand his perspectives on the leadership qualities of a good crisis leader, especially in the face of so many unknowns. VLK shares his insights on the defining traits of a crisis leader and how they must create a fine balance of personal and professional priorities. VLK shares examples and practical recommendations on what it takes to achieve this balance and how despite being forged in chaos, a good crisis leader displays character to deal with his/her problems and people with compassion.

In the pre-COVID world, the Hyper Intelligent Automation landscape was already undergoing a rapid metamorphosis, but with the pandemic thrown into the mix, most of the companies have now accelerated their automation journeys. Companies are looking to adopt the hybrid model of automation with both attended and unattended RPA and are also leveraging AI to enable a better customer experience. There has been a significant increase in automation-related M&As and the competitive environment in the automation world is getting more and more intense as we move towards the post-pandemic world. So, what does this mean for the automation vendors? How can enterprises accelerate their automation journeys, so that they don’t stay behind? What are the technologies that will play a major role in the evolution of automation? Discover all this and more, as Praveen Bhadada, Managing Partner at Zinnov talks to Harel Tayeb, CEO of Kryon Systems, an AI-powered full-cycle automation solution provider, in our latest episode of the Zinnov Podcast. Harel shares his insights and years of experience on the impending opportunities for enterprises to capitalize on this rapidly growing automation market, the current state of the market competition, and the evolving role of automation in the modern workplace, in a post-pandemic world.

COVID-19 threw sand into the gears of many industries, and one industry that came to an almost grinding halt was Travel & Hospitality. Despite the massive setback, the industry has demonstrated unparalleled crisis leadership, redefining, re-structuring, re-designing, and reimagining their organizations from within. Organizations have upended the way they operate, democratizing leadership to build distributed, yet federated organizational resilience. In this episode of the Zinnov Podcast, we have Jaya Kumar, Vice President and Managing Director of Sabre India, sharing his perspectives on how the Travel industry is fortifying itself in this time of crisis. Jaya shares Sabre’s decision to tap into the leadership qualities across levels, across the world, to go beyond resilience and become truly anti-fragile. Jaya shares interesting anecdotes, frameworks, and processes used to institutionalize a truly democratized leadership style. His examples are a rich mix of his diverse experience and practitioners lens, on driving effective leadership outcomes.

This is part 2 of our podcast with Sumit Mitra, CEO of Tesco Global Business Services. In the first podcast, Sumit shared his valuable insights on the state of the Retail industry and how the pandemic has indelibly changed the DNA of the Retail sector. In this episode, Sumit takes an inside-out view on how a retail giant like Tesco is solving for customer pain points in the pandemic, by restructuring itself from a people, process, and technology perspective. Sumit shares some very interesting analogies to explain Tesco’s holistic approach to process and operations. He also sheds light on how culture plays a significant role in ensuring an organization’s success and how it is crucial for employers to become active listeners and not rely on a one-size-fits-all approach. Tune in now to listen to a behemoth's journey, centered around customer needs, and driven through agility and resilience.

In this episode of the Zinnov Podcast, Nitika Goel, CMO, Zinnov is in conversation with Sumit Mitra, CEO of Tesco Global Business Services to understand how a retail behemoth like Tesco has modified its Retail DNA to become pandemic-proof. Sumit shares his perspective on the Retail industry and how it is evolving across technology and processes to cater to the rapidly changing customer needs, behaviours, and expectations. “With Resilience, comes Responsibility” – says Sumit Mitra as he gives us a view of how a large organization finds a larger purpose that transcends business to serve society as well. Sumit also sheds light on how having a globally distributed model, more specifically a hub and a spoke model, played a crucial role in helping Tesco manage its operations and customers to help fuel a retail revolution in the face of this pandemic. Listen to this episode for first-hand insights.

During this pandemic, the insurance industry has had to kick into high gear. They had to adopt newer models to drive innovation and to do their part amidst this global and humanitarian crisis. With the entire healthcare ecosystem being at the frontlines during these trying times, the insurance industry is a critical sector, enabling businesses, industries, families, and individuals to remain resilient. In this episode of the Zinnov Podcast business resilience series, KV Dipu, President - Operations, Communities & CX at Bajaj Allianz, shares several interesting anecdotes and examples of how Bajaj Allianz and the insurance sector as a whole has been leveraging technologies such as IoT, AI, Blockchain, etc. to drive value for their customers in these trying times. In addition to digital transformation, he shares insights on customers' stated and unstated needs, and how organizations need to adapt quickly to capitalize on the opportunity and also serve humanity.

Technology has emerged as a game-changer in the world’s fight against COVID-19. It has helped every industry build a significant amount of resilience, and the Healthcare industry is no exception. A key technology fortifying business against the Coronavirus war is Artificial Intelligence. But have we harnessed the full potential of AI? Do we have the right regulations in place to ensure data privacy and leverage it across the healthcare value chain? In this episode of the Zinnov Podcast, Amit Phadnis, GE Officer and Chief Digital Officer at GE Healthcare, shares his insights on how the Healthcare industry is leveraging AI and how AI and data will become remedy in the current scenario and how it can be further leveraged to enhance patient outcomes and experience.

Large companies often undergo extreme changes that are triggered by external events such as strategic mergers and acquisitions, change in investor group, and today, the current pandemic and the resultant recession. Changes like these ultimately impact not just the business line, but also customers and employees. Organizations that have stood the test of time, have resilience built into their system; in a sense, they are antifragile, where they do not just hold their own against these stressors, but become stronger. But what enables such organizations to build this inherent business line resilience? How does it translate from a process and a structure perspective? What are the other leadership aspects that leaders need to double down on to fortify their businesses in the face of both external and internal stressors?   In this episode of the Zinnov Podcast, Pari Natarajan, CEO, Zinnov is in conversation with Dominique Cerutti, CEO of Altran to understand how despite having undergone rapid transformation across various business facets, Altran has displayed resilience that is deep-rooted in the structure and fundamentals of their organization. Together, Pari and Dominique share perspectives on the key tenets of building business line resilience.

Hyper Intelligent Automation has become a critical addition to the CXOs’ arsenal in the current business climate. In our latest Zinnov-UiPath report on Hyper Intelligent Automation landscape 2020, we found that more than 75% of the Fortune 250 enterprises have already made significant investments in Hyper Intelligent Automation (HIA) and its adoption becoming an absolute is only a function of time. In this episode of the Zinnov Podcast, Diego Lomanto, VP Product Marketing, UiPath shares his perspectives on the rapidly evolving role of automation, the current state of the Hyper Intelligent Automation market and its future, and the role of COVID-19 in accelerating HIA adoption.

Unlike the economic crisis of 2008, the Banking, Financial Services, and Insurance (BFSI) industry has been playing a crucial role in helping the economy stay afloat in these unprecedented times. The BFSI sector has not only been acting as agents of disbursal of stimulus packages, but they are also on a path to rapid digitalization to ensure that customers are not impacted.  In this episode of the Zinnov Podcast, Sukanyya Misra, Head and SVP of Mastercard India Tech Hub shares with us her perspectives on how the overall BFSI industry is combating COVID and the ensuing repercussion. Sukanyya also shares her learnings, and best practices from Mastercard on how they are recalibrating innovation thinking for better business, employee, and community outcomes.