Restaurant Unstoppable with Eric Cacciatore

Brett Schulman graduated from the Universtiy of Maryland College Park in 1995. He would go on to pursue a career in finance as an equity trader. After losing his passion for finance, Brett changed paths to help his wife run Snikiddy Snacks- a natural snack food company-as their COO. Brett found a new passion - changing the way people think about eating, the way they are eating, and their accessibility to fresh food. Not too long after, he discovered the full-service restaurant, Cava Mezzay. Fast forward almost a decade and Brett serves as CEO of Cava, which includes not only the full-service Cava Messay but also their rapidly growing fast format version of Cava Mezzay, and the line of consumer packaged goods. In this episode we will discuss: Making a big change in your career. Feeling unfulfilled in your work and how to adjust that. Passion is the key to success in your work. If you're not happy, it's up to you to change your life/situation. making BIG transitions. Grocery industry vs. restaurant industry. Numbers. Marketing. Staying true to who you are during growth. CULTURE! Keep it simple. Labor costs. Real-estate. Maintaining culture during expansion.

In this episode, we discuss why online reviews matter more today than ever before, The biggest mistakes restaurant owner make when it comes to online reviews, when the best times are to ask for a review, and the 5 step process to handling online reviews. Matt Hayman is a digital marketing expert based in the UK with over 8 years experience in Search Engine Optimisation and Paid Traffic. He's the founder of ReviewMiner.co and helps businesses large and small grow by harnessing the power of customer reviews.

Chef Brooks Tanner Studied at Cornell University. Brooks is known for his underlining team building abilities and fiscal awareness. His passion is building concrete infrastructures to support high-quality services and educate those on how to waste less, be sustainable and eat well while financially building for their future. Today Chef Tanners serves as Executive Chef at Rockhill located in Cherry Hill, NJ. In this episode we will discuss: You have to expect the unexpected in the kitchen. Going from the dishwasher to the manager/owner. The value of mentors. You need to just "jump in" to learn the most. You need to create the change you want to see. If you don't fail you're not growing. Create a strong support group around you and what you do. Tanner can't stress the importance of forming lasting social relationships with people in your industry. BIG emphasis on CULTURE. Foster the good in your staff and they will become amazing workings and great people. Get comfortable being uncomfortable.

Raised in Simsbury, CT, Jeff Lizotte is a Cornell graduate whose culinary résumé includes experience at David Bouley's Danube and Eric Ripert's Le Bernardin in New York City. During two years in France, he worked for Bordeaux's La Tupina and the Michelin-starred La Bastide St. Antoine in Grasse. This past year Chef Jeff Lizotte was a semifinalist nomini for James Beard Best Chef Northeast for his work as the Executive Chef and Partner at Present Company, CT In this episode we will discuss: It's OK to make mistakes. Culinary theory. Competitive spirit in the kitchen. Starting very young in the restaurant industry. Getting started in the restaurant industry in the heart of NYC. Doing your best to keep your staff happy and stress-free. Learning the culinary arts in France. The importance of mentoring with the right people. Stamina in the kitchen.

Want access to my network of consultants? Email or direct message me your Q's and I'll get an expert on the show to answer them! eric@restaurantunstoppable.com or @ericcacciatore I've never claimed to have all the answer, but after 350 + interviews I guarantee you I know someone who does know the answer to your question. This episode is the first of many to come, where I lean on my network of experts to answer listener questions. Today, Rudy Miick, who first joined me in episode 181 is back to be the question answer-er. Miick began working in the restaurant industry at the age of 15, was a partner of a restaurant by the age of 24, and has been consulting for the last 40 years. Miick's work has pivoted to focus on successful start-ups, performance improvement, and the growth of restaurants, resorts, and other foodservice operations. You can learn more about rudy at Miick.com

Bryan Gibb is the founder of Bolt Coffee Co. Over 4 years ago Bolt Coffee Co. carved out a niche by starting as a mobile coffee catering cart which focused on weddings and other events. They have since scaled into their first brick and mortar location at The Dean Hotel in Providence, RI. Bolt Coffee Co. is A COFFEE COMPANY SEEKING TO CREATE MEANINGFUL IMPACT IN THE PLACE they find themselves. They BELIEVE THAT GOOD COFFEE IS BEST ENJOYED WITH FRIENDS. In this episode we will discuss: COFFEE. Bringing people together around a cup of coffee. Coffee catering. Moving from having a boss to being your boss. Start small and grow. Starting a restaurant with minimal capital. Growing while maintaining culture. Recognize what makes you special and retain it. Changing the normal interactions in the hospitality industry. Using body language to sell coffee. Changing the way you're greeted at a coffee shop. Defying expectations!

Today we're sitting at the Paddle Inn, Josh Childs, Beau Sturm, and Suzi Maitland's newest restaurant, located in Newburyport, MA. In addition to the Paddle Inn, the restaurant group also operates Trina's Starlite Lounge, Parlor Sports, and Audubon. This Restaurant Group is most well known for craft cocktails and high-quality comfort food. In this episode we will discuss: The power of good partnerships. Collaboration! Find your lane and stay in it. Atmosphere can be more impactful than food. Make the effort to take the next step. Going out of your way to make guests happy. Bartending culture. Opening on a shoestring budget. You HAVE TO believe in your restaurant to make it a success. Neighborhood bars.

Michael Krupp is an eclectic, impassioned businessman with a proven history of pushing Boston's restaurant and retail boundaries, he co-owns and oversees business development at Area Four's three locations including an Arcade plus a mobile wood fire catering business. He tackled the Area Four project with the same unrelenting drive to set trends that he has carried throughout his career. In this episode we will discuss: Boston pizza! Getting ahead in this business because people like what you do. Do ONE THING really well in your business! Opening a restaurant in the middle of a economic depression. Partnerships and how to best navigate them. Let the product ride the success, not the other way around. Evolution is a good thing! Know your lane and stay in it. Quality of product. You need sufficient capital to start a restaurant and sustain it. Reinvesting in your company. Surround yourself with the right people. Find mentors and learn everything you can from them!

In this episode we discuss: How experience helps you find your niche and clarity in your "why". Giving at least one year to each job you take. Building relationships and loyalty among other professionals. How to know when you're ready to go all in on opening your own restaurant. Having the right partner. The reality that things will get hard and when times do get hard, you need to take care of yourself, first. H0w establishing culture can help you transition from working in your business to working on your business. What started as a romantic pizza dinner on the floor of a college dorm room in RI, has blossemed into a what is probably one of the best known pizza and hamburger joints in NY City, Pizza Loves Emily. 3 years later they have a total of three locations: Emily Brooklyn, Emmy Squared, and most recently Emily West Village. They've garnered ton attention and have been featured in media outlets such as Vogue, Thrillist, Grub Street, and Travel and Leisure to name of a few.

It was in Boston, MA where David Kennedy got his start in the restaurant industry, as a part-time bartending while working towards his MBA. Today, David is the founder of The Holy Grail, located in Epping, NH, which has been nominated as NH's #1 Irish Pub 7 years running. In this episode we will discuss: Making guests feel special. The host and the dishwasher are the most important part of your restaurant. The importance of saying good-bye and thank you when guests leave. Make guests and team members feel like they matter. Turn your restaurant into a learning experience for your staff. The importance of passion. Looking for the perfect location for your concept. The importance of researching the market that you're trying to break into. Start small. Proper promotion. Creating a really creative loyalty program.