Zoe Woods, Claims Improvement Manager at Lloyd’s, shares market innovation and oversight work. Simon White, Chief Claims Officer at Apollo, explains large‑scale claims automation wins. Aidan O’Neill, CEO of DOCOsoft, focuses on claims tech and dashboards. They discuss why specialty claims can be automated, real-world rollouts, data and dashboards, modular plug‑and‑play services, and balancing innovation with market oversight.
