Zach Shelley
Dental industry professional specializing in revenue cycle management and practice operations; in this episode he discusses outsourcing RCM, insurance processing costs, and improving patient experience and front-office productivity.
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Mar 26, 2026 • 31min
Episode 179- Management Unfiltered | Why Your Front Office Is STRUGGLING The Most in Your Office
Zach Shelley, a dental operations and revenue cycle management pro, explains why front offices struggle and how to fix them. He discusses outsourcing RCM, the hidden costs of insurance processing, boosting production through smarter scheduling, and reclaiming staff time to improve patient experience and collections.
