Tom O'Toole
Seasoned marketing executive and former CMO of Hyatt Hotels and United Airlines who led United's MileagePlus program; now builds a 'portfolio life' including public and private board service, consulting, and teaching.
Best podcasts with Tom O'Toole
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Feb 25, 2026 • 51min
Inside $22B Airline Loyalty & Getting Your First Board Seat ft. Tom O'Toole | Navigating Wealth
Tom O'Toole, former CMO of Hyatt and United who led MileagePlus, explains why airline loyalty is a multi-billion dollar business. He unpacks how miles are sold, engineered award availability, and the shift to dynamic pricing. He also shares a roadmap for designing a deliberate post-C-suite portfolio life with boards, advising, and teaching.
