Three Carpenter

Jackie and Three Carpenter, seasoned professionals in the club industry and coauthors of 'People First,' dive into the essential role of a positive culture in private clubs. They emphasize an employee-centric approach as vital for member satisfaction. The Carpenters discuss the impact of authenticity in hiring, advocating for open conversations over interrogative methods. They also highlight the importance of nurturing personal connections and prioritizing employee sentiment, especially in a post-pandemic world, to create a thriving club environment.