Teresa Anania
Chief Customer Officer with deep experience building customer success and go-to-market operations at high-growth software companies; formerly SVP of Customer Experience at Sophos and known for scaling CS across large install bases and driving retention and expansion.
Best podcasts with Teresa Anania
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17 snips
Mar 24, 2026 • 42min
How Sophos Scales Customer Success for 600,000 Customers in a 24/7 Cyber Threat Environment, with Teresa Anania, SVP of Customer Experience
Teresa Anania, a leader who built customer success and go-to-market operations at high-growth software firms, including Sophos and Zendesk. She discusses scaling success for 600,000 customers in a 24/7 cyber threat world. Topics include AI-accelerated attacks and defensive automation. She covers predictive response timelines, outcome-driven touchpoints for retention and expansion, and the move to AI-powered self-serve journeys.
11 snips
Aug 27, 2025 • 43min
How to Transform Customer Experience at Scale ft. Jeffrey Bussgang & Teresa Anania | Ep. 145
Join Jeffrey Bussgang, a Harvard lecturer and co-founder of Flybridge Capital, and Teresa Anania, Chief Customer Officer at Sophos, as they dive into the reality of AI in business. They discuss how to cultivate an 'AI native' culture that values human judgment alongside innovation. Teresa shares insights on overcoming resistance to AI and enhancing customer engagement through practical automation strategies. The duo also explores balancing technology with human touch, ensuring companies can thrive in a rapidly changing landscape.
