Ted Shelton

Ted Shelton, Global Head of Business Process Redesign at Bain, shares his expertise on leveraging AI and automation in business. He emphasizes the crucial relationship between the two for effective processes. Ted discusses how competition drives AI transformation, revealing that boards are increasingly eager to adopt AI. He outlines five strategies to encourage employee acceptance of these technologies, including fostering a growth mindset and democratizing AI use across organizations. Real-world applications, like generative AI in customer interactions, highlight the significant impact on operational efficiency.