Sundeep Boughan
Director of Sales Engineering at Puzzel with expertise in contact centre technology and conversational AI, sharing insights from Puzzel's State of the Contact Centre report.
Best podcasts with Sundeep Boughan
Ranked by the Snipd community
9 snips
Feb 12, 2026 • 18min
AI Hype Is Over – Now Contact Centers Need Results
Sundeep Boughan, Director of Sales Engineering at Puzzel and contact centre AI expert, breaks down real-world AI readiness and why data and customer prep matter. He discusses why many pilots stall and how to get measurable ROI. Conversation analytics, copilots for fast wins, and the rise of agentic AI reshape agent experience.
