Sumant Mauskar
Global Partners SVP at Pindrop, specialising in voice security and fraud prevention, and discussing AI-powered voice deepfakes and contact-centre protections.
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Feb 17, 2026 • 21min
Pindrop Takes on AI Voice Deepfakes: Why Your Contact Center Is Already Under Attack
Sumant Mauskar, Global Partners SVP at Pindrop who specialises in voice security and fraud prevention. He discusses AI-powered voice deepfakes hitting contact centers at scale. He explains the importance of NICE integration for real-time risk scoring. He warns about bi-directional trust as legitimate synthetic voices emerge and urges shifting from intuition to data-driven defenses.
