Stephen Smith
Emergency physician and vice-president of medical affairs at Sault Area Hospital who developed a virtual ED waiting-room system to reduce wait times and improve patient flow.
Best podcasts with Stephen Smith
Ranked by the Snipd community
Feb 25, 2026 • 11min
Would you wait in a virtual queue at an ER?
Dr. Stephen Smith, an emergency physician and VP of medical affairs who built a virtual ED waiting-room, explains a system letting low-acuity patients wait at home and get texted when to come in. He discusses inspiration from theme-park fast passes, how the online signup and safety checks work, pilot results showing big time savings, and plans to scale and integrate with community care.
