Stefan Kiefer
Senior customer success leader with over a decade in CS and several years leading teams at SoSafe; experienced in coaching, building repeatable retention and growth approaches, and promoting internal leaders.
Best podcasts with Stefan Kiefer
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Mar 25, 2026 • 56min
Becoming a Customer Success Leader for the First Time | How to Navigate Your First Leadership Role
Stefan Kiefer, a senior customer success leader with a decade in CS and years leading teams at SoSafe. He talks about moving from individual contributor to leader, structuring CS teams, and preventing silos. He covers coaching vs mentoring, building trust and authority, handling imposter syndrome, and practical management tradeoffs like setting guardrails and doing the unpleasant work.
