Stan Phelps
Author and customer experience expert known for the Goldfish series of books and the Purple Goldfish concept; speaks and consults on designing memorable customer experiences and systems to create referrals and loyalty.
Top 3 podcasts with Stan Phelps
Ranked by the Snipd community
6 snips
Feb 28, 2024 • 37min
TLP398: 15 Keys to Driving Employee Engagement with Stan Phelps
Stan Phelps discusses using color symbolism to represent marketplace dynamics, the importance of differentiation in business, managing remote teams, and delivering superior customer experiences. He emphasizes the interdependence of brand, customer, and employee experiences for a positive workplace culture.
Oct 30, 2024 • 55min
How Your Purpose Will Multiply Your Productivity - With Stan Phelps
Stan Phelps, a Certified Speaking Professional known for his GoldFish Series of books, dives deep into the relationship between purpose and productivity. He emphasizes the need for alignment between personal and organizational goals to boost productivity. The conversation touches on the significance of warmth in professional relationships and explores generational shifts in workplace values. Phelps also introduces 8 purpose archetypes and offers practical advice for individuals seeking to uncover their own purpose, promoting fulfillment in both work and life.
Jan 30, 2026 • 44min
S4:E2 The Customer Experience System - Purple Goldfish Review with Stan Phelps
Stan Phelps, author and customer experience expert behind the Purple Goldfish concept, shares his approach to designing systematic, memorable experiences. He discusses why referrals beat traditional acquisition, the IDEA framework for mapping and fixing journey gaps, and how systems free staff to add human warmth. Practical examples like warm welcomes and measuring advocacy finish the conversation.
