Shana Lynn Bresnahan
Retention strategist who helps businesses scale courses, memberships, and coaching programs by improving after-sale experiences; creator of the course Cultivate and host of the Community Creators podcast.
Best podcasts with Shana Lynn Bresnahan
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Mar 12, 2026 • 44min
Improving Customer Experience: How to Increase Revenue and Profitability
Shana Lynn Bresnahan, a retention strategist who scales courses, memberships, and coaching programs, shares practical ways to keep customers coming back. She discusses why post-sale experience matters. She explains retention math, a three-part readiness checklist, and how to map journeys to remove friction. She walks through personalized recognition, a stoplight outreach system, and simple renewal tactics that scale.
