Scott Erickson
Vice President of U.S. Sales and Global Channels at Happy or Not, interviewed in this episode about the company's customer feedback devices and data practices.
Best podcasts with Scott Erickson
Ranked by the Snipd community
Apr 1, 2026 • 35min
TINY CAMERAS!?! We found out what those customer satisfaction buttons actually do
Scott Erickson, VP of U.S. Sales and Global Channels at Happy or Not, explains the company behind those smiley-face feedback devices. The conversation covers how buttons send live data, real-time staff alerts, and protections against abuse. Listeners also hear about tiny cameras, gesture recognition, demographic analysis, and debates around AI accuracy and privacy.
