Ryan Hart

In this engaging discussion, Ryan Hart, a seasoned expert in customer experience and innovation, shares his insights on design thinking and change management from his experiences at PwC and HSBC. He emphasizes the importance of reframing problems to drive innovation and the need for a customer-centric approach in organizational change. Ryan also discusses the challenges of fostering grassroots change and how leaders can stay connected with their teams. His practical advice provides a roadmap for successful transformation in today's fast-paced business environment.