Ryan Burns
President of Responsible AI Washington who advises organizations on responsible AI deployment and discussed likely causes and safeguards related to the DOL language-automation error.
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Mar 16, 2026 • 12min
How a TikTok fixed a massive language error at the WA DOL
Ryan Burns, President of Responsible AI Washington who advises on safe AI deployment, unpacks a DOL phone-line glitch that played English with a Spanish accent. He explores likely configuration and rollout failures. He lays out safeguards, monitoring steps, and why systemic fixes matter. The conversation also highlights accessibility risks for Spanish speakers and cautious uses of AI in public services.
