Rémi Guinier
Head of AI Product at Diabolocom, specialising in AI for contact centres with expertise in quality monitoring, model calibration and building configurable, domain-focused AI solutions.
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Mar 26, 2026 • 22min
Cutting Through the AI Hype: Here's How to Actually Measure What Matters
Rémi Guinier, Head of AI Product at Diabolocom, specialises in AI for contact centres with a focus on quality monitoring and model calibration. He explains why generic models fail in noisy real-world calls. He outlines Shapeable AI that supervisors can configure. He covers auto-calibration using golden datasets and the three signs of a successful AI project.
