Philipp Heltewig
Chief AI Officer at NICE specializing in cloud-native customer experience software and contact-center automation, with extensive experience helping enterprises adopt proactive AI-driven CX.
Top 3 podcasts with Philipp Heltewig
Ranked by the Snipd community
26 snips
Mar 20, 2025 • 59min
Von Hype zu Mission-Critical: Wie Cognigy den KI-Agenten-Markt verändert – mit CEO Philipp Heltewig
Philipp Heltewig, CEO und Mitgründer von Cognigy, bringt umfassende Erfahrung aus der Wirtschaftsinformatik in seine Rolle. Im Gespräch erläutert er, wie KI-Agenten den Kundenservice revolutionieren und Wartezeiten verringern. Er beschreibt die beeindruckende 100-Millionen-Dollar-Finanzierung und erklärt, warum der Markt trotz Konkurrenz nicht überfüllt ist. Zudem teilt er persönliche Einblicke zur Skalierung von Startups und den Herausforderungen des European AI Acts, sowie die Relevanz von Fokus und Teamarbeit für den unternehmerischen Erfolg.
18 snips
Apr 1, 2026 • 40min
Closing the Customer Service Gap: How AI Is Redefining Scale, Speed, and Satisfaction - with Philipp Heltewig of NiCE
Philipp Heltewig, Chief AI Officer at NICE who builds cloud-native CX and contact-center automation, discusses shifting from reactive support to proactive AI-driven customer experience. He covers multilingual scaling, proactive outbound automation, API and knowledge-base design for AI agents, and measuring resolution quality over simple deflection metrics.
4 snips
Feb 7, 2024 • 48min
What to expect from gen AI in enterprise this year, with Philipp Heltewig, CEO, Cognigy
Philipp Heltewig, CEO of Cognigy, discusses the rise of generative AI and its impact on the workplace. They also talk about the use of large language models for classification in chatbots and the challenges and solutions for enterprises using generative AI. Additionally, they give advice for businesses hesitant about automation in customer service and explore the frailty of AI in customer service and the potential of traditional technologies.
