Phil Mershon
Event experience expert and author focused on designing memorable live events, offering expertise in crafting customer journeys, community-building, and first-impression design for conferences and gatherings.
Best podcasts with Phil Mershon
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Mar 10, 2026 • 9min
How to Design a Live Event Experience
Phil Mershon, event experience expert and author who crafts memorable customer journeys, shares how to design gatherings that stick. He explores why the attendee journey starts at ticket purchase. He explains prioritizing community over content, mapping arrival-to-session moments, and fixing post-registration awkwardness to create connection.
