Paul Smith

In this insightful discussion, Paul Smith, Principal Consultant at Quinn Growth Advisors, shares his expertise on the future of customer experience. He highlights the rampant AI hype in 2025 and the confusion it caused among buyers. Both guests predict that 2026 will witness more AI pilots transitioning into production and increasing market competition from in-house capabilities. Paul calls for better understanding of customer needs, while David warns of a looming AI bubble. They emphasize the necessity for deeper conversations between buyers and sellers to capture true business value.