Paul Fipps
President of Global Customer Operations at ServiceNow, responsible for sales, customer success, field marketing, and partners, known for building ServiceNow's customer-centric GTM engine and leading AI adoption across the organization.
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Mar 17, 2026 • 41min
Inside ServiceNow’s $10B Go-to-Market Engine with Paul Fipps
Paul Fipps, President of Global Customer Operations at ServiceNow, built the company’s customer-centric GTM engine and led AI adoption. He discusses unifying sales, success, partners and field marketing so customers never feel the org chart. He explains detecting churn early with daily health signals, turning AI pilots into real ROI, embedding agentic AI into workflows, and generating huge internal productivity gains.
