Paul C. Cebulak
Head of Sales at Lace, specializing in AI-powered call analysis and revenue intelligence for home service businesses; discusses call tracking, AI CSR solutions, and coaching CSRs to recover missed revenue.
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Oct 1, 2025 • 52min
How Service Businesses Lose Millions from Missed Calls and Recover Revenue with AI - Paul C. Cebulak
Paul C. Cebulak, Head of Sales at Lace and AI call-analysis specialist, explains how missed and mishandled calls leak revenue. He covers analyzing 100% of calls, using AI to handle after-hours and cancellations, and coaching CSRs with data-driven feedback. Learn how AI plus humans can recover bookings and make marketing and hiring decisions smarter.
