Pablo Stern
EVP and GM of Technology Workloads at ServiceNow, leading products for CIOs and CISOs including service desk, command center, security and risk workflows to enable AI-driven IT operations.
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Feb 25, 2026 • 30min
ServiceNow, Dynatrace And The Future Of End-To-End IT Autonomy
Pablo Stern, EVP and GM at ServiceNow who leads technology workload products for CIOs and CISOs, discusses wiring observability to workflows. He outlines the AI maturity curve from insight to orchestrated autonomy. He explains how the Dynatrace partnership aims to reduce outages, speed root-cause analysis, and enable staged automation and trust-building for end-to-end IT outcomes.
