Nick Heiner
Head of RL environments at Surge AI and co-author of Surge research on agentic capabilities; leads development of reinforcement learning environments and simulated workplace benchmarks used to evaluate and train models.
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Mar 25, 2026 • 1h 3min
Inside the Secret Labs Where AI Learns to Work
Nick Heiner, head of RL environments at Surge AI who builds simulated workplace benchmarks, walks through the secret training grounds where agents learn real work. He covers what makes realistic environments, why many models fail messy real-world tasks, CoreCraft for e-commerce simulations, multi-agent market sims, and why rigorous evals and reward design are crucial.
