Neil Hammerton
CEO and co-founder of Natterbox, a UK-based customer experience and voice AI platform, focused on applying conversational AI to improve contact center outcomes and automate routine customer interactions.
Best podcasts with Neil Hammerton
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Mar 14, 2026 • 26min
Natterbox And The Future Of Voice AI In Customer Experience
Neil Hammerton, CEO and co-founder of Natterbox, a UK voice AI and CX platform. He explains why voice AI is suddenly practical and how it can automate routine tasks like password resets. He urges treating AI like a new employee with training on tone and context. He recommends low-risk rollouts, shows real customer wins, and discusses AI augmenting rather than replacing human staff.
