Nathan Strum
CEO and co-founder of Abby Connect with two decades of experience in voice and phone-based customer service, leading the company's hybrid human-plus-AI approach to reception and customer interactions.
Best podcasts with Nathan Strum
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Mar 30, 2026 • 38min
97: Using AI for Customer Support: Voice AI vs Humans in Customer Service Strategy with Nathan Strum
Nathan Strum, CEO and co-founder of Abby Connect with two decades in voice and phone-based customer service, discusses where voice AI shines and where human judgment still wins. He contrasts AI scheduling strengths with risky outbound calls, explains why AI often increases human hires, and describes practical hybrid systems that balance speed, trust, and reskilling.
Jan 29, 2026 • 0sec
How AI is Shaping Future Jobs and Upskilling Strategies | Ep 459
Nathan Strum, entrepreneur and CEO of Abby who transformed reception services with an AI Receptionist, explains how AI is reshaping roles and upskilling paths. He recounts Abby’s move from human-first to AI-human blends. They discuss easing staff fears, training receptionists into tech roles like prompt engineering and QA, and where AI receptionists add the most value.
