Naeem Abraham

Naeem Abraham, Senior Director of Product Strategy at C&R Software, dives into how generative AI is revolutionizing debt collections. He discusses the shift from adversarial tactics to a focus on customer-centric financial well-being. Naeem explores the 'triangular dance floor' of balancing risk, cost, and customer experience. He emphasizes treating AI as intelligence and shares insights on creating safe, value-adding systems. The conversation ultimately asks how AI can enhance human interactions and add measurable value to customer relationships.