Murali Swaminathan
CTO at Freshworks responsible for technology roadmap and global engineering and architecture teams, with 30+ years of software engineering leadership across ServiceNow, Recommind/OpenText, and CA Technologies/Broadcom.
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Apr 21, 2026 • 45min
How Enterprises Actually Win with AI: Operationalizing Responsible AI, Engineering Guardrails, Trust Controls, and Systems Thinking at Scale w/ Murali Swaminathan #255
Murali Swaminathan, CTO at Freshworks with 30+ years in software engineering leadership, guides how large organizations operationalize responsible AI. He discusses architecture of predictability, engineering guardrails like kill switches and SDLC gates, agentic workflows versus deterministic flows, and the systems-thinking shift needed to scale trustworthy AI across thousands of customers.
